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help! @.com emails keep going in to spam folders, or not appearing at all

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  • 01-04-2008 9:53am
    #1
    Cianos
    Registered Users Posts: 4,850 ✭✭✭


    Hi,
    My developers are having trouble with keeping the @.com email addresses from going straight in to spam folders. Or, sometimes the emails don't even appear at all. It seems to be happening mainly with yahoo and hotmail addresses...other ones seem ok. I don't have all the technical details myself, but I was hoping someone would have some kind of advice to give.

    Or, if you require specific info, I can ask the developers for more details as soon as they're available (around 2.30)

    This is a pretty critical issue for my website, it was supposed to be 'live' yesterday but this is holding it up :mad:


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    #2
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭GoneShootin


    Contact whoever it is that is hosting your website/email server for you and they should be able to sort it out.

    Otherwise if its a PC level problem then what mail client do you use to access your email?


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    #3
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    The email is being hosted by the developers themselves.

    The mails are automated mails when a member registers for example, and they are supposed to get a confirmation mail. These mails go straight to spam, or in the case of hotmail don't even appear.

    When I send a mail myself through Thunderbird, it also goes in to spam folders in the case of hotmail/yahoo.


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    #4
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    It's probably due to a number of things:
    • Email format
    • Domain age
    • Lack of SPF records

    Blog | Tweets



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    #5
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    blacknight wrote: »
    It's probably due to a number of things:
    • Email format
    • Domain age
    • Lack of SPF records

    The domain was registered over 6 months ago. It's been moved to a new IP less than a week ago.

    The email is fairly straightforward, just a Welcome email. It included the users personal URL, but they tried removing that and it still won't work.

    Not sure about SPF records, as I don't know anything about this thing.


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    #6
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    Cianos wrote: »
    The domain was registered over 6 months ago. It's been moved to a new IP less than a week ago.

    So Hotmail would see it as new, as the IP address wouldn't have been sending for it previously.
    Cianos wrote: »
    The email is fairly straightforward, just a Welcome email. It included the users personal URL, but they tried removing that and it still won't work.

    Depends on if it's plain text or HTML
    Cianos wrote: »
    Not sure about SPF records, as I don't know anything about this thing.
    Well maybe you should find out? :)

    Blog | Tweets



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    #7
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    blacknight wrote: »
    So Hotmail would see it as new, as the IP address wouldn't have been sending for it previously.



    Depends on if it's plain text or HTML

    Well maybe you should find out? :)

    The email is in plain text. Regarding SPF records, I will ask the developers about this.


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    #8
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    Couple of posts on SPF:
    http://www.mneylon.com/cgi-bin/mt/mt-search.cgi?IncludeBlogs=12&search=spf

    Blog | Tweets



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