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Help with NLT Upgrade....

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  • 19-04-2008 3:35pm
    #1
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,778 Mod ✭✭✭✭


    How do I make my new NTL modem work...

    As mentioned in the UPC thread, I got upgraded to the 12mb the other day. I still have my old modem, however I had previously been sent on of the new Scientific Atlanta ones when I was having problems a few weeks back.

    A current speed test shows these results:
    261382826.png

    However if I upload a file to my server it averages 100k/s. So my upload has definitely improved but my downloads are the same. I'm assuming i need to use the new modem.

    I had previously tried the new modem but could not get it to work. Before I go spend an hour on hold, can anyone advise how I get the new one to work please? Should it just plug and play, or is there an ip address I have to input to configure?
    Thanks


Comments

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    #2
    jd83
    Registered Users Posts: 1,445 ✭✭✭jd83


    not sure what answer to ur question is but if your evering ntl dont ring the support number ring head office and just complain about been on hold for an hour and they will forward you directly to a phone operator, works every time. prob wont help now as its a saturday but im sure you will have to ring them again :)


  • Options
    #3
    Moriarty
    Registered Users Posts: 6,007 ✭✭✭Moriarty


    You'll need to ring upc to get the new modem activated on the network.


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    #4
    christophicus
    Registered Users Posts: 3,969 ✭✭✭christophicus


    Yeah, as moriarty said, once the modem has been activated ( by giving NTL a number on the modem ) it will effectively be Plug n Play, you will not need to configure anything.


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