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Perlico Broadband

orchidsrpretty · 2008-05-18 15:24:04

My broadband stopped working last Thursday, so I rang up Perlico tech support. They told me it was a problem with the password and they would reset it and it should be back up and running by Friday. It wasn't, nor is it yet. I have been ringing them every day since and all I seem to be getting is the same story every time-…

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18-05-2008 4:24pm

#1

orchidsrpretty

Registered Users Posts: 2,138 ✭✭✭

Join Date: February 2007

Posts: 1852

My broadband stopped working last Thursday, so I rang up Perlico tech support. They told me it was a problem with the password and they would reset it and it should be back up and running by Friday. It wasn't, nor is it yet. I have been ringing them every day since and all I seem to be getting is the same story every time- the password needs to be reset. In total the password has been reset 8 times since it broke, they refuse to send me out a new router. Could I request that I am not charged for the duration that it takes to get this problem sorted out or is that just the ways things work?
About 6 months ago I had the same problem and they sent me out a new router almost straight away.
Thanks.

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#2 18-05-2008 6:30pm
dsane1

Registered Users Posts: 413 ✭✭

Join Date: July 2007

Posts: 362

did 'nt perlico get taken over by vodafone recently ? maybe thats why there is a difference in service now ..............vodafone style now

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