NTL Upgrade 3mb to 6mb / 6mb to 12mb-- did you get it yet?

MartMax

how did u guys get through the premium no with success?

I had been ringing them, all I get was automated message saying support staff busy!

fjon

Got a phone call yesterday telling me I'd been upgraded from 6 to 12. I don't remember contacting them to ask them to change it, but I may have done...

takumi

digiman wrote: »

D15

am in d 15 too. i just relised my newsgroup is really unstable :S its jumping from 200kb/s to 1200, its up and down atm. duno whats up. is it stable over there?>

RoyalMarine

no sign of uprade's here in clonmel yet.
i rang a few weeks ago and got upgraded myself but parents gaff and brother's no luck yet.

dilallio

I got through to the premium rate line on Fri afternoon. He told me he could not do anything for me until he spoke to his manager. He basically told me that the existing network cannot take everyone being upgraded at the one time.
Unfortunately I'm on the 3Mb speed hoping to be upgraded to the 6Mb speed. Methinks that this group will be the very last to get upgraded.
They will upgrade the 6Mb to 12Mb first, to dissuade people currently on 6Mb from downgrading to 3Mb (which will be upgraded to 6Mb). There is no downgrade path for the 3Mb folks which would be automatically upgraded again.

takumi

dilallio wrote: »

I got through to the premium rate line on Fri afternoon. He told me he could not do anything for me until he spoke to his manager. He basically told me that the existing network cannot take everyone being upgraded at the one time.
Unfortunately I'm on the 3Mb speed hoping to be upgraded to the 6Mb speed. Methinks that this group will be the very last to get upgraded.
They will upgrade the 6Mb to 12Mb first, to dissuade people currently on 6Mb from downgrading to 3Mb (which will be upgraded to 6Mb). There is no downgrade path for the 3Mb folks which would be automatically upgraded again.

o thats just complete bull. they told me they would be upgrading 3 meg first before the 6 megs and the woman on the line was very very certain that 6 meg would get upgraded last :rolleyes:

szyslak

I got a call off them saying that the upgrade will be done by July. I asked could he not do it now and say he had no access to the upgrade system.

rgfuller

I got a call on Friday that I was being upgraded from 6-->12mb and to restart my router in 15 mins, voila - 12mb d/l.

I had filled in the website-request-form about 3 months ago. I'm based in lucan.

dilallio

takumi wrote: »

o thats just complete bull. they told me they would be upgrading 3 meg first before the 6 megs and the woman on the line was very very certain that 6 meg would get upgraded last :rolleyes:

I hope u are right. The woman on the phone told me when I rang them 4 wks ago that I would be definately upgraded by June 1st. I rang the premium no last Friday and the guy told me that his boss would call me today to give me an update. No call. No surprise there.
I was only guessing about which group they will upgrade first. Put it this way, if 5,000 people on the 3 Mb package call them and demand the free upgrade now, and 5,000 people on the 6 Mb package call them and demand the free upgrade to the 12 Mb package now, at least if they tell any of the 6 Mb folks that it will be next month, these people can immediately demand to be put back onto the 3Mb package and charged accordingly. Now, NTL have to downgrade them, bill them a tenner less, only to have to re-increase their speed back to 6Mb next month. This means 2 pieces of maintenance on the account for a tenner less revenue. The folks currently on 3Mb do not have the same stick to wave at NTL. If you were NTL, which one would you upgrade first ???? I really hope I am wrong on this - its only one opinion.

joolsveer

I got my 12MB today. I'm in Dublin 15.

Drapper

joolsveer wrote: »

I got my 12MB today. I'm in Dublin 15.

where in D15?

chris2007

Hi im on the upc 12mb service and ive a netgear wireless rouer gettin slow speeds on my wireless computers, is anyone else experience this problem

joolsveer

Drapper wrote: »

where in D15?

Clonsilla

sdanseo

chris2007 wrote: »

Hi im on the upc 12mb service and ive a netgear wireless rouer gettin slow speeds on my wireless computers, is anyone else experience this problem

Same setup here and works fine although i did hav a couple of problems with it at first, did you try resetting the router? I found that giving them a ring was painless tbh, they even gave me the number for premium tech support and waived the €0.95c/min fee (came to €11 by the time it was sorted!)

chris2007

i tryed that but its still the same and i rang both upc and the premium broadband and they told me my router isnt capable of giving up to 12 mgs so im stuck wit about 5mb on my wireless computer.

Moriarty

Chris2007: Try starting a new thread in the wireless forum about that. Have you tried changing the channel that you're on? There may be other people near by attempting to use the same or similar channel, which would cause interference for both of you. The wireless router is capable of >12mbit no problem presuming that you're connecting with an 802.11g wireless card from all machines.

chris2007

i have done all that its still the same its heading wrecking at this stage.

szyslak

Just did a reboot of the modem and I have been upgraded without any contact from UPC. Im in the D11 area. The operation config is now set to 0 instead of the 6mb limit that was there before.

djfattony2000

What modem do you have? I cant find that field on my modem.

szyslak

Its the NTL 250 Modem its the little purple one. Getting great speeds for torrents 600-700kbs down on well seeded torrents.

PauloMN

Got upgraded to 12Mb sometime on Fri 6th. No call or email, just reset the cable modem and voila. I had filled in the online form a couple of months back.

In Dublin 15 here, near Clonee.

expatoz

can anyone tell me what speeds they're getting after the upgrades
3mb - 6mb
6mb - 12mb
thanks

RintPete

I was told by their Tech Support that they have to dig up the roads and lay new cable in order to upgrade me. Funny.

RoyalMarine

they wont upgrade me until july. they told me my name is on a list and its a long way down.

they also asked me to stop calling asking to be upgraded.....

Drapper

RoyalMarineComm wrote: »

they wont upgrade me until july. they told me my name is on a list and its a long way down.

they also asked me to stop calling asking to be upgraded.....

was that just for you or all customers? :pac::pac::pac:

Cyrus

is the upc website always in such a bad way??

RoyalMarine

Drapper wrote: »

was that just for you or all customers? :pac::pac::pac:

id say everyone

forbairt

RoyalMarineComm wrote: »

id say everyone

I rang up last week and was told it could be tomorrow of it could be the end of July .... so its mostly gonna happen as it happens I think

Aquos76

To everybody that has been upgraded already, did you fill out the form online to avail of the upgrade, or was it just done automatic.

Aquos76

Just off the phone to them. I filled out the form while on the phone to them and he upgraded me straight away. I was on the 3mb pack now I am on 6mg

Stinger-bar

I rang them...didn't have to fill any form over the phone...just confirmed my address, she tapped away at her keyboard and now I'm upgraded...took about 5 mins. Thanks Aquos

ciano1

Im confused

I am supposed to be upgraded from 3mb to 6mb but i have been getting these speeds for the last few months



My upload speed still wont go over 300kb/s but download has gone up from 2000-3000kb/s to 11000-13000kb/s

Have i been upgraded ??

MartMax

i've been rebooting the modems day and night.. for a month now.. no upgrade yet...

Lenny

Been watching this thread since the start I have, I thought I was on the ntl medium packet so I said I'd just hold out and wait to get updgraded. anyway I rang there to enquire about why I haven't been upgraded, Appartantly there is no upgrade for the BB light package(my one) which was costing €25pm, So I go put through to the BB section and got upgraded to the express on the phone for €30 pm, I said I didn't want another 12 month contract as I'm a customer for about 5/6 years, and got it half price for the next two months, and then the kind man also gave me half price tv for the next couple of months too.
All in all was happy enough with the service, was on hold for about 15-20 mins and then my number was taken an got a call back in 5 mins.
Just have to wait uintil I go home now to make sure its done and I'll be happy enough then!

paddyk

I am trying to get UPC/NTL broadband in my area, Dublin 24. Was told by sales I can get Digital TV but no broadband till the wiring/cabling is replaced in the area.

The person I spoke to said they had no idea how long that would be and they had no way of finding out.

Just wondering if anyone in the know has heard or read anything about NTL doing upgrades?

Lenny

What part of d 24. are you living in?
I didn't think they doing upgrades as in digging u places, it was just a service they're upgrading..

Ernie Ball

I posted this on May 21:

Well, am now on to UPC and the first person I talked to was a complete twit.

She was insisting that:

1) the upgrade is only available on condition of signing a new 12 month contract;
2) it will be available in June only and only on condition (1)
3) if I choose to downgrade/sidegrade to their "Express" package so as to have the same 6Mb service, I'd still have to sign a new contract.

I pointed out that that made no sense at all and that they were encouraging their current customers to leave them. Then I asked to speak to her supervisor.

He got on and said the policy has changed and that:

1) Everyone on the ultra 6mb package will be upgraded to 12Mb on 1 June;
2) You can downgrade/sidegrade at that time and you'll pay €10 less per month;
3) You can't get the upgrade from 6Mb to 12Mb before 1 June. He seemed to be implying that if you upgrade from the lower or middle packages to 12Mb, you can get it right now but that otherwise you'd have to wait until 1 June.

I was on holiday for a couple of weeks and just got back: rebooted the modem and am still on 6Mb.

Rang NTL/UPC and basically got the same run around: no upgrade without 12 month contract but they are happy to keep me on 6Mb for €40/month. I pointed out that others are getting the same product I am for €30/month.

After much to-ing and fro-ing and talking to about 5 different people, I got a guy who claimed to be in charge of the whole premium line service (the 1 550 number). I pointed out to him that UPC have given me 2 different stories: that I could upgrade without a new contract and that I couldn't. He said that he was sorry I'd been misinformed but the only way I could upgrade to 12Mb was to sign a new contract. I pointed out to him that others on boards.ie claimed to have been upgraded without signing a new contract. He basically said they were all lying. WTF?

I said that, in that case, I want to be sidegraded to the existing 6Mb package for €10 less per month. He agreed to do that. I pointed out to him that I'd rather give them an extra €10/month for the 12Mb package but, apparently, they consider that package to be so precious that they'd rather take in less money than give it to existing customers. Doesn't that make perfect business sense?

It took a lot of jawing with these people to get this minimal concession. TBH, I'd rather be paying them the current €40/month and getting the 12Mb service but apparently they seem to think that they are doing their customers a favour by allowing them to pay for their top service. That's an interesting attitude for a service company to take. I'm sure they have some really fine business minds at work there.

paddyk

Lenny wrote: »

What part of d 24. are you living in?
I didn't think they doing upgrades as in digging u places, it was just a service they're upgrading..

Lenny I am in Jobstown... The present set-up here is that the cabling goes from roof to roof and has been in place for about 15 years or so. Sales tell me I can get digital TV but they say broadband is not available as of yet.

I pressed for an answer about getting broadband and all they could tell me was what that WHEN the area is upgraded they would notify me by post. Again I stress this was someone from sales so thats why I checked here on boards to see if anyone had heard anything different.

I have BT dsl at the minute but the new ultra from upc just looks good. I am on the 8 Mb Llu but only sync at just over 5.

I may ring them back cause their checker on their site says BB is available.

caoimhemo

Just got upgraded to 12 mb from ntl
Is my upload speed meant to be that low?

djfattony2000

caoimhemo wrote: »

Just got upgraded to 12 mb from ntl
Is my upload speed meant to be that low?

I think its supposed to be 750ish.

Did you sign a form to get your upgrade?

caoimhemo

yeah did it online on Friday, BB was down all afternoon and when it came back I had been upgraded
Any idea how to make my upload faster?

djfattony2000

I dont, I think the speeds have been inconsistant as they have been doing the upgrade.

I havent got mine, although I dont think I will get it as I cant sign up for another year...

caoimhemo

Ah well ill just have to keep an eye on it then
You never know they might upgrade you by mistake, they make a lot of them anyways

marcbrophy

caoimhemo wrote: »

yeah did it online on Friday, BB was down all afternoon and when it came back I had been upgraded
Any idea how to make my upload faster?

unplug the modem and then plug it back in again!!

Mistmyr

I Just got the 6 to 12 mb upgrade here also.

I have been unplugging the modem every second or third day since the start of the month and tonite im upgraded.....

BTW: Old Bawn area in Dub 24.

caoimhemo

marcbrophy wrote: »

unplug the modem and then plug it back in again!!

Cheers mate , looks much better now

Lenny

paddyk wrote: »

Lenny I am in Jobstown... The present set-up here is that the cabling goes from roof to roof and has been in place for about 15 years or so. Sales tell me I can get digital TV but they say broadband is not available as of yet.

I pressed for an answer about getting broadband and all they could tell me was what that WHEN the area is upgraded they would notify me by post. Again I stress this was someone from sales so thats why I checked here on boards to see if anyone had heard anything different.

I have BT dsl at the minute but the new ultra from upc just looks good. I am on the 8 Mb Llu but only sync at just over 5.

I may ring them back cause their checker on their site says BB is available.

Yea I'm living in the kingswood area and the internet/cable is like that here just going from house to house at the top, it looks quite untidy, as they did have a metal cable drilled into each house so the wire could be wrapped along them and they ahve started falling out!
also ernie ball sent ya a pm on your suitation there too.

Cyrus

i filled in the online upgrade sheet and was upgraded 3 days later 6mb nice :cool:

paulm17781

I had downgraded to 3Mb last week. This morning I checked my speed, still 3 mb. I then rebooted my modem and tested again. 3Mb. I signed the form tested; still 3Mb. I then rebooted modem and tested:

paddyk

Lenny wrote: »

Yea I'm living in the kingswood area and the internet/cable is like that here just going from house to house at the top, it looks quite untidy, as they did have a metal cable drilled into each house so the wire could be wrapped along them and they ahve started falling out!
also ernie ball sent ya a pm on your suitation there too.

Lenny didn't get a PM as of yet anyhow. But I took the bull by the horns and E-Mailed UPC. Got a quick reply and a phone call.

The bones of it were that I could not get BB at the moment BUT, they intend upgrading the area in the future. Couldn't get a time frame or even a guess but they took my details and said they would stay in touch. Nice girl I spoke top gave me an 061 number to ring to check with them from time to time.

I suppose I should be happy with BT, at least I have Broadband.