Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
NTL Upgrade 3mb to 6mb / 6mb to 12mb-- did you get it yet?
Options
Comments
-
-
-
-
-
RoyalMarineComm wrote: »they wont upgrade me until july. they told me my name is on a list and its a long way down.
they also asked me to stop calling asking to be upgraded.....
was that just for you or all customers? :pac::pac::pac:0 -
Advertisement
-
-
-
RoyalMarineComm wrote: »id say everyone
I rang up last week and was told it could be tomorrow of it could be the end of July .... so its mostly gonna happen as it happens I think 0 -
-
-
Advertisement
-
-
Im confused
I am supposed to be upgraded from 3mb to 6mb but i have been getting these speeds for the last few months
My upload speed still wont go over 300kb/s but download has gone up from 2000-3000kb/s to 11000-13000kb/s
Have i been upgraded ??0 -
-
-
-
-
I posted this on May 21:Well, am now on to UPC and the first person I talked to was a complete twit.
She was insisting that:
1) the upgrade is only available on condition of signing a new 12 month contract;
2) it will be available in June only and only on condition (1)
3) if I choose to downgrade/sidegrade to their "Express" package so as to have the same 6Mb service, I'd still have to sign a new contract.
I pointed out that that made no sense at all and that they were encouraging their current customers to leave them. Then I asked to speak to her supervisor.
He got on and said the policy has changed and that:
1) Everyone on the ultra 6mb package will be upgraded to 12Mb on 1 June;
2) You can downgrade/sidegrade at that time and you'll pay €10 less per month;
3) You can't get the upgrade from 6Mb to 12Mb before 1 June. He seemed to be implying that if you upgrade from the lower or middle packages to 12Mb, you can get it right now but that otherwise you'd have to wait until 1 June.
I was on holiday for a couple of weeks and just got back: rebooted the modem and am still on 6Mb.
Rang NTL/UPC and basically got the same run around: no upgrade without 12 month contract but they are happy to keep me on 6Mb for €40/month. I pointed out that others are getting the same product I am for €30/month.
After much to-ing and fro-ing and talking to about 5 different people, I got a guy who claimed to be in charge of the whole premium line service (the 1 550 number). I pointed out to him that UPC have given me 2 different stories: that I could upgrade without a new contract and that I couldn't. He said that he was sorry I'd been misinformed but the only way I could upgrade to 12Mb was to sign a new contract. I pointed out to him that others on boards.ie claimed to have been upgraded without signing a new contract. He basically said they were all lying. WTF?
I said that, in that case, I want to be sidegraded to the existing 6Mb package for €10 less per month. He agreed to do that. I pointed out to him that I'd rather give them an extra €10/month for the 12Mb package but, apparently, they consider that package to be so precious that they'd rather take in less money than give it to existing customers. Doesn't that make perfect business sense?
It took a lot of jawing with these people to get this minimal concession. TBH, I'd rather be paying them the current €40/month and getting the 12Mb service but apparently they seem to think that they are doing their customers a favour by allowing them to pay for their top service. That's an interesting attitude for a service company to take. I'm sure they have some really fine business minds at work there.0 -
-
-
-
Advertisement
-
-
-
-
-
-
marcbrophy wrote: »unplug the modem and then plug it back in again!!
Cheers mate , looks much better now
0 -
-
-
-
Advertisement
-
Advertisement