Constant eircom 2mb disconnctions...

highlydebased

Have eircom 2mb. Living ruralish, but only about 5miles from exchange.

Constant disconnections on the router, it goes "down and disconnected" for periods once as long as 2 hours. Only way to get it to resync is to reset it alot..... And when it does pick the DSL back up again it often resyncs at 160kbps!

I've noticed that if it syncs at say, 1600kpbs its much more stable than the full 2048.

Would these issues be due to a problem on the line? I've rang eircom a number of times but they are trying to tell me its a local computer problem *sigh*.........they sent a guy out but didnt fix anything


Any other possible methods of rectification I could attempt myself/or with eircom?

admol

Do you have filters on all lines? It sounds at 5 miles though that your line won't support 2mb. What are your line stats like?

highlydebased

Yea filters on both phones

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 1312 256
SN Margin (dB) 11.00 12.00
Line Attenuation (dB) 54.00 31.50
CRC Errors 3 1

kaizersoze

Neon-Circles wrote: »

Have eircom 2mb. Living ruralish, but only about 5miles from exchange.

Constant disconnections on the router, it goes "down and disconnected" for periods once as long as 2 hours. Only way to get it to resync is to reset it alot..... And when it does pick the DSL back up again it often resyncs at 160kbps!

I've noticed that if it syncs at say, 1600kpbs its much more stable than the full 2048.

Would these issues be due to a problem on the line? I've rang eircom a number of times but they are trying to tell me its a local computer problem *sigh*.........they sent a guy out but didnt fix anything


Any other possible methods of rectification I could attempt myself/or with eircom?

You haven't posted your line stats, but even without seeing them, you need to downgrade to a lower package (ie 1 meg) to get a stable connection. Your modem is trying to sync at speeds that your line simply cannot support.

5 miles is too far for a 2 meg connection. As you said yourself it's more stable when it syncs at a lower speed. I'd say your stats are poor.


Wait until after the upgrades are done. If they switch to ADSL2+ it may help you a bit, but I doubt it.

highlydebased

Also just did the ADSL line test yokey which says...

max connection speed ADSL 1602kbps
max ADSL2+ speed 3870kbps
adsl2+ max ip thruput 3425kbps

admol

Neon-Circles wrote: »

Also just did the ADSL line test yokey which says...

max connection speed ADSL 1602kbps
max ADSL2+ speed 3870kbps
adsl2+ max ip thruput 3425kbps

Its your line stats so. Possibly try connecting your modem directly to the main line in the house and see if the stats improve. If not you should wait till the upgrades and see if it improves but there's no guarantee. Otherwise downgrade to a 1mb package to get a stable connection.

lucernarian

I have never heard if someone succeeded in doing this, but try to convince eircom or the linesman who tries to fix the broadband to set the line to connect at around 1500 kbps.

If they will not budge on this, the best thing to do would probably be to downgrade to 1024 kbps.

highlydebased

To_be_confirmed wrote: »

I have never heard if someone succeeded in doing this, but try to convince eircom or the linesman who tries to fix the broadband to set the line to connect at around 1500 kbps.

If they will not budge on this, the best thing to do would probably be to downgrade to 1024 kbps.

I have the same idea about trying to get them to set it at 1500kbps. Will wait until the upgrades happen and take a plan of action after that.

Cabaal

May also be worth ruling out connections in your house, http://www.boards.ie/vbulletin/showpost.php?p=54381143&postcount=6

highlydebased

Had a mess around with the router in different sockets yesterday morning, checked connections and the cables, theres a dodgy join in the main line in the attic which seems to be the issue. I'll run a new cable from where the copper pair comes into the main socket which should solve it. I fixed the join a bit better and the broadband has been running for the last 24 hours syncing full 2048 with no drops =3

smellslikeshoes

Glad to hear its running better.

Maybe give the same test another whack, see how much its improved.

Neon-Circles wrote: »

Also just did the ADSL line test yokey which says...

max connection speed ADSL 1602kbps
max ADSL2+ speed 3870kbps
adsl2+ max ip thruput 3425kbps

highlydebased

Max connection speed ADSL 2620kbps
max ADSL2+ 4181kbps
adsl2+ IP thurput 3700kbps

lucernarian

What's the attenuation like after you repaired the cable??

Around 5 miles is the absolute maximum you can get away with for 2mbit. (Highest I ever heard of was 5.3) You need a high standard of wiring and joints throughout the line from exchange to modem. Count yourself lucky!:D