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Faulty HP / Compaq Laptops

  • 13-06-2008 6:59pm
    #1
    BoB_BoT
    Registered Users, Registered Users 2 Posts: 1,835 ✭✭✭


    Just wanted to see if anyone has noticed this to be a common problem?
    In the past 6-8 months i've seen at least 10 hp dv2xxx type laptops die from the same problem (not booting, , harddisk light blinks on briefly then that's it, no display etc.. ram, hard disk, batteries check out ok). This is obviously a hp problem, and the fault lies somewhere in the mainboard, lots of sites suggesting it's a fault with the nvidia graphics chipset.
    Have seen the exact same problem in a Compaq pesario. (sitting behind me atm with another DV2000).


    So if you own one of these laptops and it's out of the 1 year warranty, where do you stand? Anyone know if HP has extended the warranty or will replace if these symptoms show themselves ?

    (I know this question is best suited elsewhere but) Is there a legal route you could go down if they're not willing to replace the faulty hardware, this seems to be a widespread problem. About 4 of the previous ones I dealt with were within warranty so it was just a case of bringing them back to the shop and they were sent of for mainboard replacements. But i've had to tell a few people it's just dead and to replace the mainboard is costly and more or less can cost 400 euro to fix.

    Cheers for any feedback,
    Rob


Comments

  • #2
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    If you go to the hp/compaq website and enter the code on the bottom of the laptop, then it will tell you if the warrenty has been extended.

    Mine wasn't part of the batch that was faulty, even though it has the exact same problems listed. Thankfully (and for once!) PC World are fixing it. Mine is a Compaq Presario laptop.


  • #3
    Overheal
    Registered Users, Registered Users 2 Posts: 85,174 ✭✭✭✭Overheal


    HP has responded to a class action lawsuit or thereabouts, concerning serious faults in a wide range of their laptops, particularly the motherboards. All will be serviced up to 2 years past the end of their originally warrantees afaik. Go to http://support.hp.com to find out more.

    Fortunately mine is one of the immune models >_>


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