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Advice on returning an mp3 player

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  • 16-06-2008 9:59pm
    #1
    singloud
    Closed Accounts Posts: 369 ✭✭


    I got an mp3 player in November. The one I got before broke and I got it replaced no hassle. Problem was that I had originally got a cheaper one (60euro) but then when returning it, decided to upgrade to an 80euro one.
    It stopped working a couple of weeks ago, with one earphone not working. I tried different earphones but still the same problem. I phoned the manafacurer who told me how to fix it, didnt work so they said there was a hardware defect and it was still under guarantee so I could return it to the seller who would replace it.


    The problem is this: when I exchanged it, only the 20euro addition I payed was put on the reciept. The remainder was simply exchanged for the money I had spent on the original mp3 player and didn't show up on the reciept at all. Does it sound like the store would be understanding about this as I have no proof otherwise that the mp3 player I bought is the one on the reciept, the reciept simply says "*manafacturer* mp3 player".

    NOT looking for legal advice but general advice on how to go about returning it (if possible) would be appreciated,


Comments

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    #2
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,079 Mod ✭✭✭✭AlmightyCushion


    Moved from After Hours.


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    #3
    Doctor DooM
    Moderators, Music Moderators Posts: 25,868 Mod ✭✭✭✭Doctor DooM


    Shouldn't be a problem. If I understand you there is an exchange reciept which will show the 20 euro is in addition to the original cost. Happened in my old job all the time.


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    #4
    singloud
    Closed Accounts Posts: 369 ✭✭singloud


    turns out I had the wrong reciept.

    I picked it up in Argos, and can't find the reciept anywhere.


    I'm guessing Argos don't repair stuff without proof of purchase.

    The website says:
    If there's a fault with the product...

    * If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
    replacement or a refund.
    * If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

    No mention of a reciept needed for repairs or replacements though...


    Does anyone know how much of a chance I have of getting a replacement/repair without a reciept?


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    #5
    Del2005
    Registered Users Posts: 18,990 ✭✭✭✭Del2005


    If it's only stocked by Argos they are very good about exchanging/repair. But if stocked by different retailers then you've the same chance as any other shop, none. Also depends on the person behind the counter.


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    #6
    Doctor DooM
    Moderators, Music Moderators Posts: 25,868 Mod ✭✭✭✭Doctor DooM


    legally, you have no rights without the reciept. However, they may repair/ replace out of customer care.

    Be polite and see where it goes!


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    #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Without the receipt, they have no idea if it's still under warranty or not, or whether you even bought it there. If you paid with a card, then a card statement might be enough. If you paid cash, there's pretty much nothing you can do without the receipt, even in Argos, who are usually fairly lenient.


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    #8
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    In my experience Argos have been one of the better places for returning things to, but that said i've never tried without a receipt.


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