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Broken PS3

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  • 25-06-2008 4:22pm
    #1
    rgiller
    Registered Users Posts: 1,074 ✭✭✭


    I got a PS3 as a gift this Christmas and it's now acting up. I don't have a receipt for it but I know which store it was bought from and still have the serial number details on the box. So technically, the store can trace the fact that it was purchased there and in my opinion should honour the warranty and either get it fixed or replace it.

    However, having spoken to them, they say that, without the receipt, they will not accept responsibility for this now faulty good. Can anyone let me know my rights regarding this? Am I right in thinking that I can prove the purchase with the unique serial number on the box? Should the store honour the warranty?


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    #2
    Lilith306
    Closed Accounts Posts: 62 ✭✭Lilith306


    rgiller wrote: »
    I got a PS3 as a gift this Christmas and it's now acting up. I don't have a receipt for it but I know which store it was bought from and still have the serial number details on the box. So technically, the store can trace the fact that it was purchased there and in my opinion should honour the warranty and either get it fixed or replace it.

    However, having spoken to them, they say that, without the receipt, they will not accept responsibility for this now faulty good. Can anyone let me know my rights regarding this? Am I right in thinking that I can prove the purchase with the unique serial number on the box? Should the store honour the warranty?

    Most stores don't log the serial numbers of items sold so without the receipt they don't know if it was bought there or not.


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    #3
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    Contact the person who gave you the gift. See if they have proof of purchase.


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    #4
    Lilith306
    Closed Accounts Posts: 62 ✭✭Lilith306


    Also if it is a 40GB ring Sony Computer Entertainment helpline direct 0818365065 and see what they say as it has been out less than a year and might help you without the receipt.


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    #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Without a receipt, the shop is under no obligation to do anything for you. You could try contacting Sony, on that number given, and see what they say. There may still be manufacturers warranty that you can use, bypassing the retailer.


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    #6
    Sam Vimes
    Registered Users Posts: 21,611 ✭✭✭✭Sam Vimes


    with no receipt you're entitled to nothing from the shop as people have said. Serial numbers aren't recorded in store. if the person who bought it doesn't have a receipt, ask if they bought it with a credit card. The statement should be fine for proof of purchase

    and contact sony directly. They would record serial numbers so might honour the warranty themselves


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