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3V Surcharges

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  • 29-06-2008 2:13am
    #1
    paconnors
    Registered Users Posts: 1,641 ✭✭✭


    Got a 3v voucher on Saturday in Galway, 3v has reduced the surcharges on the card bringing them down, usally €5 now €2.50, but the girl in the shop insisted on charging me the full €5 even though it had printed €2.50 on the receipt, was pretty pi**ed off, wont be going back there again.


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    #2
    Danno
    Registered Users Posts: 8,913 ✭✭✭Danno


    Why did you pay? When I used to be PAYG on Vodafone and the shops introduced a surcharge for top-up I kindly told the shop-keeper to keep their little print-out.

    Leave it behind.


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    #3
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    In all fairness I manage a place that sells 3V vouchers and we were not told anyting about the price of vouchers going down. 3v are very slow to give if any information to the shops.

    at the same time when this happened to us I only charged the customer €2.50. I would go back to the shop and ask for the other €2.50 back.


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    #4
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    paconnors wrote: »
    Got a 3v voucher on Saturday in Galway, 3v has reduced the surcharges on the card bringing them down, usally €5 now €2.50, but the girl in the shop insisted on charging me the full €5 even though it had printed €2.50 on the receipt, was pretty pi**ed off, wont be going back there again.
    You should have refused to pay for the 3v voucher then since that would be the best way to show them that you are unhappy. It will be hard to go back and ask for the 2.50 back when you accepted the price.


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    #5
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    should have refused to pay, its their fault that its priced incorrectly and doesn't matter that they've put through the request, if the price on the item doesn't match what their telling you then your within your rights to tell them you don't want the item and not pay for it.

    All part of your consumer rights :)


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    #6
    paconnors
    Registered Users Posts: 1,641 ✭✭✭paconnors


    needed the voucher asap, thats why i accepted but i informed the girl behind the counter, of the new charge, and she informed me they were going to charge the full €5, told her i would'nt be going back there again, i sent an e-mail off to 3v they are looking into it.


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    #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You should have asked for the manager. If the bill says €2.50, then they can't make you pay €5 for it.


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    #8
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    on a more serious note you also have no proof that you paid the €5 as the receipt only has the correct €2.50 so i would think either the shop or member of staff has found a way to make some extra money from this?


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