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Dell next business day warranty

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  • 01-07-2008 9:47pm
    #1
    LolaDub
    Closed Accounts Posts: 2,181 ✭✭✭


    Has anyone else had trouble with this? My warranty says next business day on site. I reported a problem on Monday and the agent said he would isolate it over the phone and fix it, took one hour of my time and another two hours before they thought it was fixed. Of course it wasn't. I rang again on Thurs and was told i would have to wait until Monday for a technician to fix it. On Monday after taking it off work nobody arrived and i got a call saying it would be Wed. Can they charge me for next business day warranty and then not fix my problem for a week. If they had identified the issue correctly it would be a week and a half. I'm so annoyed that several hour long phone calls, two days off work and nothings happened, the warranty is such a joke! Do i have any entitlement to getting the money back for the warranty


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    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    You could always take action in the Small Claims court, and list your costs as the pay you lost being off work, waiting on them.

    Call them, demand that the machine is repaired tomorrow by a technician, and also seek compensation for your lost days off work. See what they say to that.


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