UPC/ntl/chorus Taking the p***. Im leaving, who to go to?

red_ice

I've had an ongoing ping time problem with upc now for the last god knows how long. I've called them a bunch of times asking them could they look into it keep me updated and try and fix the error to which they said 'yea we will look into it and get back to you etc'. I was more than polite to them aswell.

i called them today (4 or so months down the line ) to ask is there any update and i get a blunt response along the lines of...

"we aren't going to change the routing of xx just for one person"

when i know a load of people who are also having the same problem. and have complained about it also. They are advertising them selves as a great service for gaming on the net when tbh its terrible. I've been with them for god knows howlong - infact i was one of the first 10 people to have cable in ireland. I've stuck with it for too long but this was the straw that broke the camels back.

one example of this is for me to go to a uk server, i go from dublin -> london -> amsterdam -> NEW YORK then to what ever server i want? Are you fking serious NTL?

Who would be the best company to go to? For me 3mb is grand. I just want a low pingtime to the uk and mainland eu. A low contention ratio would be nice.

Any advice?

Cheers

Hank Scorpio

im a gamer too

my ping with eircoms were very low and consistent. 10ms Ireland / 20-25 ms uk / 30 -38 nl / 40 - 45 de ( all dos winxpSP2 )


Can you get smart? If so i would get them, they have the lowest ping times for dsl in ireland

red_ice

gave them a call and they said they wont be adding to their network in the next 6 months.. i've looked into BT 8mb, looks good! They are on the eircom network arent they?

pizzahead77

red_ice wrote: »

gave them a call and they said they wont be adding to their network in the next 6 months.. i've looked into BT 8mb, looks good! They are on the eircom network arent they?

BT have 2 different products - the 8mb you mention is LLU (only available in certain unbundled exchanges) and then they also resell eircom's products which for a residential package currently max's out at 3mb

Moriarty

As a matter of interest, which server(s) were you having problems with?

red_ice

pizzahead77 wrote: »

BT have 2 different products - the 8mb you mention is LLU (only available in certain unbundled exchanges) and then they also resell eircom's products which for a residential package currently max's out at 3mb

im able to get the 8mb, i called them. Is LLU a bad thing? its content ratio is 24:1 - thats average i suppose.

Moriarty wrote: »

As a matter of interest, which server(s) were you having problems with?

77.74.193.141
98.172.66.84

there's 2 ips that my peers from ie/uk ping 20 to. I used to ping 10 to one of them before the UPC/chello incident

Ian Beale

Your complaining because your ping is 20ms?Are you serious?

smellslikeshoes

Ian Beale wrote: »

Your complaining because your ping is 20ms?Are you serious?

Think you misinterpreted that.

red_ice

red_ice wrote: »

im able to get the 8mb, i called them. Is LLU a bad thing? its content ratio is 24:1 - thats average i suppose.

LLU = Local Loop Unbundling. In simple terms it means you're completely free from Eircom as you're using BT's own equipment at the other end.

BT chose to use ADSL2+ for their LLU equipment so if you're on an LLU exchange you shouldn't have to worry about contention at all.

red_ice wrote: »

77.74.193.141
98.172.66.84

there's 2 ips that my peers from ie/uk ping 20 to. I used to ping 10 to one of them before the UPC/chello incident

I'm on Perlico and tried these for your own reference:

Tracing route to no.rdns-yet.ukservers.com [77.74.193.141]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.fonwlan.box [192.168.178.1]
  2    27 ms    26 ms    26 ms  bras4.perlicobb.com [217.75.0.214]
  3    33 ms    30 ms    29 ms  ge0-0-2-63.cr8.pwcc.cork.strencom.net [88.151.0.29]
  4    35 ms    30 ms    30 ms  77.107.255.17
  5    34 ms    46 ms    35 ms  80.93.1.37
  6    34 ms    39 ms    33 ms  sl-bb21-dub-0-0.Unknowndomain [80.93.0.66]
  7    45 ms    46 ms    45 ms  sl-bb21-lon-2-2.sprintlink.net [213.206.129.112]
  8    46 ms    45 ms    47 ms  213.206.128.54
  9    44 ms    45 ms    47 ms  213.206.128.63
 10    44 ms    44 ms    44 ms  89.191.196.130
 11    44 ms    44 ms    42 ms  195.72.129.125
 12    42 ms    44 ms    44 ms  bsd.as42831.net [77.74.193.238]
 13    45 ms    45 ms    43 ms  no.rdns-yet.ukservers.com [77.74.193.141]

Trace complete.

This one doesn't seem too healthy:

Tracing route to wsip-98-172-66-84.ph.ph.cox.net [98.172.66.84]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fritz.fonwlan.box [192.168.178.1]
  2    26 ms    26 ms    26 ms  bras4.perlicobb.com [217.75.0.214]
  3    35 ms    29 ms    29 ms  ge0-0-2-63.cr8.pwcc.cork.strencom.net [88.151.0.29]
  4    30 ms    37 ms    31 ms  ge-1-1-0-22.dub10.ip.tiscali.net [213.200.67.17]
  5   168 ms   133 ms   132 ms  xe-0-0-0.chi10.ip.tiscali.net [89.149.187.81]
  6   134 ms   132 ms   132 ms  213.200.73.130
  7   133 ms   133 ms   135 ms  te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21]
  8   190 ms   188 ms   188 ms  te-4-1-0.rar3.denver-co.us.xo.net [207.88.12.22]
  9   186 ms   188 ms   188 ms  207.88.14.105.ptr.us.xo.net [207.88.14.105]
 10   187 ms   189 ms   188 ms  207.88.14.106.ptr.us.xo.net [207.88.14.106]
 11   189 ms   188 ms   188 ms  207.88.187.10.ptr.us.xo.net [207.88.187.10]
 12   208 ms   209 ms   211 ms  chnddsrj01-ge710.0.rd.ph.cox.net [68.1.0.165]
 13   212 ms   211 ms     *     68.2.12.2
 14   209 ms   212 ms   211 ms  68.2.12.6
 15   211 ms   213 ms   210 ms  68.2.12.10
 16   210 ms   211 ms   211 ms  68.2.12.89
 17   214 ms   211 ms   211 ms  ip68-2-6-14.ph.ph.cox.net [68.2.6.14]
 18   224 ms   226 ms   221 ms  wsip-98-172-66-84.ph.ph.cox.net [98.172.66.84]

Trace complete.

Ian Beale

Ah how many hops it takes,ah well either way they arent going to change the network around because of a few more hops

red_ice

1 7 ms 7 ms 11 ms 10.96.192.1
2 8 ms 13 ms 10 ms 089-101-162145.ntlworld.ie [89.101.162.145]
3 7 ms 12 ms 15 ms 213.46.165.73
4 20 ms 19 ms 19 ms at-vie01a-rd1-pos-5-2.aorta.net [213.46.160.89]
5 94 ms 98 ms 93 ms us-nyc01b-rd1-pos-10-0.aorta.net [213.46.160.154]
6 97 ms 96 ms 94 ms us-nyc01b-ri1-10ge-0-1-0-0.aorta.net [213.46.190.178]
7 92 ms 100 ms 92 ms xe-8-3-0.edge1.NewYork1.Level3.net [4.78.164.221]
8 92 ms 93 ms 92 ms sprint-level3-te.newyork1.Level3.net [4.68.111.158]
9 159 ms 166 ms 160 ms sl-bb20-lon-4-0.sprintlink.net [144.232.9.165]
10 166 ms 161 ms 159 ms sl-bb23-lon-3-0.sprintlink.net [213.206.129.151]
11 161 ms 159 ms 161 ms 213.206.128.63
12 94 ms 95 ms 93 ms 89.191.196.130
13 94 ms 96 ms 93 ms 195.72.129.125
14 94 ms 102 ms 95 ms bsd.as42831.net [77.74.193.238]
15 98 ms 115 ms 94 ms no.rdns-yet.ukservers.com [77.74.193.141]

Moriarty

red_ice wrote: »

77.74.193.141
98.172.66.84

there's 2 ips that my peers from ie/uk ping 20 to. I used to ping 10 to one of them before the UPC/chello incident

77.74.193.141 is unfortunate alright. UPC could do with peering with a few more carriers to improve local/western european connectivity.

98.172.66.84 is in the states so you'll never get <100ms pings to it, no matter which isp you're with.

Steffano2002

I'm after having the same problem with this IP: 193.200.158.101

It's a UK Server but I was getting 115ms in-game.

Did a tracert:

Tracing route to 193.200.158.101 over a maximum of 30 hops

  1     7 ms     7 ms     7 ms  10.92.64.1
  2     7 ms     8 ms     9 ms  089-101-162081.ntlworld.ie [89.101.162.81]
  3     8 ms     8 ms     7 ms  213.46.165.81
  4    24 ms    25 ms    24 ms  nl-ams05a-rd1-gige-3-0.aorta.net [213.46.160.97]
  5   101 ms   100 ms    99 ms  us-nyc01b-rd1-pos-12-0.aorta.net [213.46.160.242]
  6   100 ms   105 ms   100 ms  us-nyc01b-ri1-10ge-0-1-0-0.aorta.net [213.46.190.178]
  7   103 ms   102 ms   100 ms  xe-8-3-0.edge1.NewYork1.Level3.net [4.78.164.221]
  8   100 ms   100 ms   100 ms  sprint-level3-te.newyork1.Level3.net [4.68.111.158]
  9   167 ms   169 ms   169 ms  sl-bb20-lon-4-0.sprintlink.net [144.232.9.165]
 10   166 ms   166 ms   168 ms  sl-bb23-lon-3-0.sprintlink.net [213.206.129.151]
 11   170 ms   180 ms   167 ms  213.206.128.63
 12   100 ms   108 ms   101 ms  89.191.196.130
 13   102 ms   101 ms   102 ms  195.72.129.125
 14   102 ms   105 ms   103 ms  bsd.as42831.net [77.74.193.238]
 15   103 ms   102 ms   102 ms  193.200.158.101

Trace complete.

Now, can somebody tell me why it's logical to go via New York when you're going from Ireland to the UK?

That's a joke if you ask me...

red_ice

Moriarty wrote: »

98.172.66.84 is in the states so you'll never get <100ms pings to it, no matter which isp you're with.

its actually a uk server tho. other irish and uk connections manage a 20 ping to it!

Steffano2002 wrote: »

That's a joke if you ask me...

i agree. but they wont change that for the 1 person who has complained about it. I've made my decision to leave NTL. TV and BB.

the fun part of it for me will be chopping the pipe that i let them run along my backwall in exchange for the years free internet i got back in the day. We signed nothing that said they could do it, it was a verbal agreement over the phone. They can fo if they think that thats going to stay there, they can move it elsewhere. i dont care if the neighbors have no internet - im not sitting idly by while they treat me like sh1t.

Moriarty

98.172.66.84 is in phoenix, arizona in the states. It's not in the uk.

If you damage UPC plant you'll still be liable for criminal damage.

red_ice

it wasnt me :]

Steffano2002

red_ice wrote: »

it wasnt me :]

Yeah! That'll do! lol

paulm17781

red_ice wrote: »

i dont care if the neighbors have no internet - im not sitting idly by while they treat me like sh1t.

If only there were more like you. :rolleyes:

cahirhennessy

red_ice wrote: »

I've had an ongoing ping time problem with upc now for the last god knows how long. I've called them a bunch of times asking them could they look into it keep me updated and try and fix the error to which they said 'yea we will look into it and get back to you etc'. I was more than polite to them aswell.

i called them today (4 or so months down the line ) to ask is there any update and i get a blunt response along the lines of...

"we aren't going to change the routing of xx just for one person"

when i know a load of people who are also having the same problem. and have complained about it also. They are advertising them selves as a great service for gaming on the net when tbh its terrible. I've been with them for god knows howlong - infact i was one of the first 10 people to have cable in ireland. I've stuck with it for too long but this was the straw that broke the camels back.

one example of this is for me to go to a uk server, i go from dublin -> london -> amsterdam -> NEW YORK then to what ever server i want? Are you fking serious NTL?

Who would be the best company to go to? For me 3mb is grand. I just want a low pingtime to the uk and mainland eu. A low contention ratio would be nice.

Any advice?

Cheers

I'm having terrible problems (6pm to 12pm) with high ping and crap download/upload speeds. Only have it a few weeks. Phoned yesterday and was told i would need to be moved to another line (excuse my lack of correct terminology) Told it may take a few weeks as they may have to move a lot of people. Is this the same as your case, and do you reckon I'm just been fobbed off?

Steffano2002

cahirhennessy wrote: »

I'm having terrible problems (6pm to 12pm) with high ping and crap download/upload speeds. Only have it a few weeks. Phoned yesterday and was told i would need to be moved to another line (excuse my lack of correct terminology) Told it may take a few weeks as they may have to move a lot of people. Is this the same as your case, and do you reckon I'm just been fobbed off?

Completely different issue altogether there... My connection is perfect all the time! It's just that when the OP or myself try to connect to some UK servers, we are routed via Amsterdam the New York!

You're just having problems in your local area (which UPC will hopefully fix shortly).