Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
unreasonable customers
Options
Comments
-
Lollipops23 wrote: »I work in a dept store in Dublin and frequently deal with unreasonable customers. But the yoke your describing is just your run of the mill crazy. They pop up everywhere!You are well within your rights to call security the minute a customer becomes aggressive. She was not entitlted to compensation and you appear to have been remarkably restrained in dealing with her. I would have just told her from the off that i would not be offering her anything bar her full refund/exchange.
Having also worked in that particular department store I concur the place is a crazy magnet.
0 -
Having also worked in that particular department store I concur the place is a crazy magnet.
Sounds like most of Henry ST
Having worked in retail for the guts of ten year's I've too many stories to post here.
Think the most memorable I've had was a customer, suggesting that "we could sort this by other matters" and implying quite a lot and some 5'3" woman threatening to kill me (she was actually quite scary- complete psycho). Funniest customer I remember was a middle ages lady -lets just say she wasn't the spiciest topping on the pizza- saying her phone wouldn't work; she'd had a arguement with her boyfriend and now he didn't seem to get any replies when she texted him, so she asked us to send him a message saying she loved him and wanted him back etc etc, at the end she asked will he write back this time. What can you say in a situation like that?
In fairness, I've had some really great customers over the years also, some of which I've had a really good laugh with.
I actually had a really great customer in the store this morning, she'd bought a giftcard in a local store, but there was a problem processing it, so they refunded her card. The problem is the refund takes a few days to go back on the card so when she went to buy the giftcard in our store, she didn't have enough in her back account anymore. I did what I could, called merchant services and put her through to her bank, but the bank wouldn't budge and while it wasn't directly my companies fault I fully expected (and wouldn't have blamed her for doing it) and good bo!!ocking from her. In the end she paid with her visa card and was unbelievably sound with me about the whole thing. So there are still a few diamonds out there!!
Anyone if you end up reading this, you'll know who you are, so thanks a lot for being so sound, believe me it was appreciated.0 -
Sounds like most of Henry ST
Having worked in retail for the guts of ten year's I've too many stories to post here.
Think the most memorable I've had was a customer, suggesting that "we could sort this by other matters" and implying quite a lot and some 5'3" woman threatening to kill me (she was actually quite scary- complete psycho). Funniest customer I remember was a middle ages lady -lets just say she wasn't the spiciest topping on the pizza- saying her phone wouldn't work; she'd had a arguement with her boyfriend and now he didn't seem to get any replies when she texted him, so she asked us to send him a message saying she loved him and wanted him back etc etc, at the end she asked will he write back this time. What can you say in a situation like that?
In fairness, I've had some really great customers over the years also, some of which I've had a really good laugh with.
I actually had a really great customer in the store this morning, she'd bought a giftcard in a local store, but there was a problem processing it, so they refunded her card. The problem is the refund takes a few days to go back on the card so when she went to buy the giftcard in our store, she didn't have enough in her back account anymore. I did what I could, called merchant services and put her through to her bank, but the bank wouldn't budge and while it wasn't directly my companies fault I fully expected (and wouldn't have blamed her for doing it) and good bo!!ocking from her. In the end she paid with her visa card and was unbelievably sound with me about the whole thing. So there are still a few diamonds out there!!
Anyone if you end up reading this, you'll know who you are, so thanks a lot for being so sound, believe me it was appreciated.
It's not a million miles away from Henry St.
I worked on Mary St. Sweet Jeebus. I got a death threat for not exchanging a duvet with a cigarette burn straight through it.0 -
Ive worked in retail all my working life, and my favourite one was with jewellery coming back in totally mangled, like the dog ate it, and theyd say it was like that when they opened the box. And expect a refund. Its very hard to deal with people who come in telling barefaced lies and refusing to back down.
Ive changed trades since, and dont get that many irate customers anymore, thank god, maybe were just quite good, or maybe we appear too threatening to complain to.
Mostly though I find people are ok with you, if you are being fair with them. Perhaps the bike trade escapes the retail nutters.
I did have one guy years ago who picked me up by the waist, spun me around a few times, and told me he was taking me home to live with him. One of the scariest customers I ever experienced.:)0 -
-
Advertisement
-
-
-
-
-
-
Advertisement
-
the again look at the many english speakers that go to spain and other non-english native countries and assume they speak english
that's not really a fair comparison tbh. english is the language of business. no matter what country you go to in the world, the chances are most people you speak to will have some level of english, in the cities anyway. the whole reason they're here is to learn english because you can go anywhere in the world and find an english speaker
never in my life have i been in a situation where speaking spanish would have been handy, even though i've been to spain 6 times and i'm sure the same could be said of the vast majority of the people in this country.
most people in this country can barely string a few words of irish together and we all learned it for 13 (or more) years. i really don't know where these kids would get the idea that we might speak spanish 0 -
Is that a reflection on us or them? Who says english is the language of business? the USA? the UK? According to here 309-400 millon have english as their first language and according to here 322-400 millon have spanish as their first language. If its ok to assume one way then why would it be much of a big deal to assume the other way. Double standards anyone?that's not really a fair comparison tbh. english is the language of business. no matter what country you go to in the world, the chances are most people you speak to will have some level of english, in the cities anyway. the whole reason they're here is to learn english because you can go anywhere in the world and find an english speaker
never in my life have i been in a situation where speaking spanish would have been handy, even though i've been to spain 6 times and i'm sure the same could be said of the vast majority of the people in this country.
most people in this country can barely string a few words of irish together and we all learned it for 13 (or more) years. i really don't know where these kids would get the idea that we might speak spanish0 -
-
-
Join Date:Posts: 26417
thelastangryman wrote: »Because english is the most wide spread.
ah isn't Chinese the most widely spoken language in the world though? 0 -
-
Join Date:Posts: 26417
evil-monkey wrote: »i was an unreasonable customer once. on the phone to a bank manager. rang back and apologised afterwards.
I once spoke to a customer many years back who flat out refused to troubleshoot his issue, spent 40min arguing with the muppet until he hung up and then called back...guess what he got me
So repeat of first call and eventually got one of the other lads to deal with him, 5min unto this lads call the issue was resolved by doing the first thing I requested the customer to do.
Fair fecks to the customer he actually called back and apologized for being a bollox on the phone to me.0 -
that's not really a fair comparison tbh. english is the language of business. no matter what country you go to in the world, the chances are most people you speak to will have some level of english, in the cities anyway. the whole reason they're here is to learn english because you can go anywhere in the world and find an english speaker
never in my life have i been in a situation where speaking spanish would have been handy, even though i've been to spain 6 times and i'm sure the same could be said of the vast majority of the people in this country.
most people in this country can barely string a few words of irish together and we all learned it for 13 (or more) years. i really don't know where these kids would get the idea that we might speak spanish
I think around 80 million Germans would disagree.
If i was a foreigner though, i'd be totally confused as to why some stuff was in Irish, English and Polish ... maybe they do speak spanish !0 -
-
-
Advertisement
-
-
Hi All.
My 'best' 'worst' customer:
Customer came into shop, went to cashier and offered the cashier an empty bluetooth headset box, and said - I have just bought this (from another shop), and now do not have anymore money, can you lend me €20 from the till to make my purchases with, and I will drop the €20 back with you tomorrow.
The cashier called me, the manager. I told the customer that I could not lend them money from the till, as it was not my money, but the companies money. The customer went on about being a regular, and buys all their stuff from us, etc. I asked the customer if they knew me, to which they replied - No.
The conversation went on for more than an hour, with the customer calling our HO, my boss calling me and so on. I was accused of 'bad customer service'.
TBH, even when I think about it now, I do not understand this customer. How can you expect me to lend you money when I don't know you???
And your phone number and car reg are no good to me.
You do get some strange people out there.0 -
-
Advertisement