Ryanair - Passenger not turning up

diddley

Hello,
Just wondering what happens if there is a small group travelling but one person does not show up. Can the others still fly? Or do Ryanair need to be told in advance? Any refund for this at all, no?

I spent ages on Ryanairs hotline & no answer! Thanks in advance for replies.

Oryx

Cant imagine they can refuse the rest of you as long as names etc are ok. Dont hold your breath for a refund. Its possible but difficult and usually not worth it when they take their refund fee.

Scottie99

I think you can get a refund but administration charge is usually a €1 more than the flight!:D
I wouldn't hold your breath:D

Guy:Incognito

Cant see why you should get a refund unless your cancelling with plent of notice. If the person just doesnt turn up and then looks for a refund afterwards, they are losing money because they wont have had a chance to resell the seat.

lynchie

You cannot get a refund from Ryanair.. Unless its cancelled for a bereavement...

What you can apply for is a refund of the govt charges which are paid per passenger travelling. If you dont travel, Ryanair dont have to pay them. They collect them on our behalf. Of course, the administration charge levied for processing your application rules out applying for it!

MOH

lynchie wrote: »

You cannot get a refund from Ryanair.. Unless its cancelled for a bereavement...

What you can apply for is a refund of the govt charges which are paid per passenger travelling. If you dont travel, Ryanair dont have to pay them. They collect them on our behalf. Of course, the administration charge levied for processing your application rules out applying for it!

Don't think they'll refund you for a bereavement - O'Leary said a few weeks ago bereaved are some of their best* customers.

*i.e. most profitable

lynchie

MOH wrote: »

Don't think they'll refund you for a bereavement - O'Leary said a few weeks ago bereaved are some of their best* customers.

*i.e. most profitable

http://www.ryanair.com/site/EN/faqs.php?sect=chg&quest=hospitaldied

ryanair website wrote:

One of my family members has died and I don't want to travel. What can I do?

Should you be affected by a bereavement of an immediate member of your family within 14 days of your intended date of travel and you do not wish to travel, Ryanair will provide a full refund upon application. You will be required to submit a copy of the Death Certificate to our Customer Service Department at +353 1 8121230 with your refund request. Refund requests outside of 14 days of travel cannot be processed by the airline and should be forwarded to your travel insurance company for reimbursement.

If you have already started your journey and are affected by an immediate family bereavement please contact your local Ryanair call centre click here, who will work with you in making arrangements for your return journey.

For information, Ryanair considers the following family members as "immediate":
Spouse
Children
Adopted children
Parents
Brothers & Sisters (including step/half brothers and sisters)
Grandparents & Grandchildren
Father/Mother-in-law
Brother/Sister-in-law
Son/Daughter-in-law

Note: The same consideration will be given to the travel companion of the bereaved.

whiskeyman

MOH wrote: »

Don't think they'll refund you for a bereavement - O'Leary said a few weeks ago bereaved are some of their best* customers.

*i.e. most profitable

I'd imagine he meant those haven't to travel to funeral arrangments at short notice...

Didn't know about the refund though.. I could have availed of that once or twice in the past...darn...

cgarvey

I've travelled with a group where 1 didn't turn up. I've done the same a couple of years ago when the guy who booked didn't turn up. All we needed, individually, was the reference number and some ID.

MOH

whiskeyman wrote: »

I'd imagine he meant those haven't to travel to funeral arrangments at short notice...

Didn't know about the refund though.. I could have availed of that once or twice in the past...darn...

Sorry, yep, he meant those who need to book at short notice.