* Ryanair * Ryanair * Ryanair *

ffm

Jayop wrote: »

I don't have experience of that, but out of interest was the first flight departing from the UK or Europe?

Departing from Cork. Why they felt the need to convert from GBP is beyond me.

A Dub in Glasgo

If you are buying flights in € and your payment card is in €, there would be no need to convert from or to any other currency. I assume your payment card is €

ffm

A Dub in Glasgo wrote: »

If you are buying flights in € and your payment card is in €, there would be no need to convert from or to any other currency. I assume your payment card is €

It's a Revolut card, which is from the UK but used the Irish site. I only have it a couple of months so there are no charges. & even if there was, it wouldn't be €17. The bottom line is, they took more out of my bank account than was quoted on the email.

A Dub in Glasgo

ffm wrote: »

It's a Revolut card, which is from the UK but used the Irish site. I only have it a couple of months so there are no charges. & even if there was, it wouldn't be €17. The bottom line is, they took more out of my bank account than was quoted on the email.

Then it looks like it is a dynamic currency conversion issue, why didn't your card do the conversion rather than Ryanair?

amcalester

ffm wrote: »

It's a Revolut card, which is from the UK but used the Irish site. I only have it a couple of months so there are no charges. & even if there was, it wouldn't be €17. The bottom line is, they took more out of my bank account than was quoted on the email.

Ryanair offer you a fixed rate when paying with a different currency and I've always found it to be worse than he rate my own bank give me.

There's a tick box to untick if you don't want to fix the exchange rate.

ffm

ffm wrote: »

It's a Revolut card, which is from the UK but used the Irish site. I only have it a couple of months so there are no charges. & even if there was, it wouldn't be €17. The bottom line is, they took more out of my bank account than was quoted on the email.

When buying on a card issued in another country, you should have the option of being charged in that currency. I've had this happen before and always check that I'm paying in €uros. I don't think it's anything to do with Ryanair, it's just the card you used. They have a higher charge when converting from one currency to another.

ffm

A Dub in Glasgo wrote: »

Then it looks like it is a dynamic currency conversion issue, why didn't your card do the conversion rather than Ryanair?

No idea.

ffm

amcalester wrote: »

Ryanair offer you a fixed rate when paying with a different currency and I've always found it to be worse than he rate my own bank give me.

There's a tick box to untick if you don't want to fix the exchange rate.

So, does that mean that they're right & I'm wrong?

ffm

Deleted User wrote: »

When buying on a card issued in another country, you should have the option of being charged in that currency. I've had this happen before and always check that I'm paying in €uros. I don't think it's anything to do with Ryanair, it's just the card you used. They have a higher charge when converting from one currency to another.

€17?????

amcalester

ffm wrote: »

So, does that mean that they're right & I'm wrong?

I think so. Happened to me once and it's very annoying.

A Dub in Glasgo

ffm wrote: »

No idea.

Sounds like you did not uncheck the conversion tickbox thus you allowed Ryanair to convert the transaction from € to £. Almost all retailers will offer you a worse exchange rate doing that.

ffm

Deleted User wrote: »

When buying on a card issued in another country, you should have the option of being charged in that currency. I've had this happen before and always check that I'm paying in €uros. I don't think it's anything to do with Ryanair, it's just the card you used. They have a higher charge when converting from one currency to another.

There are actually no charges on the Revolut card for the first year. I only have it a couple of months.

ffm

Where's this box that needs to be unticked? Probably hidden away somewhere?

ffm

ffm wrote: »

There are actually no charges on the Revolut card for the first year. I only have it a couple of months.

This is a currency conversion charge, same is would be charged in any bank.

Jayop

amcalester wrote: »

I think so. Happened to me once and it's very annoying.

Ah I didn't know you were using Revolut. Sounds like it's a mistake on your behalf unfortunately. Revolut is class but you need to be really careful always to pay in local currency and allow Revolut to convert not the retailer.

joeysoap

If you book AL from Belfast they offer a guaranteed € price, but it's usually much more expensive than if the bank or CC convert. EasyJet offer a drop down box with a load of currencies including €, but again it's usually cheaper to book in £ and let the card issuer convert. Never heard of anyone in Ireland being charged conversion before so it must be the card.

JCX BXC

Booked the sun holiday recently, somehow I apperently managed to select Visa Credit Card instead of debit card and was charged the 2% credit card fee, which came to over €20.

After being in a live chat queue for 1hr 15mins I managed to get to customer service, I now have to send bank statements to prove that the card was a debit card.

Fun

My question is, how can the booking still go through if the system thinks it's a credit card? I always thought it wouldn't have! Starting to wonder if I have inadvertently paid alot in credit card fees!

joeysoap

Happened to me once, got onto live chat too, and they said I probably made a mistake, I let it go, only a couple of euro as I very seldom book both flights on the one booking.

newacc2015

JCX BXC wrote: »

My question is, how can the booking still go through if the system thinks it's a credit card? I always thought it wouldn't have! Starting to wonder if I have inadvertently paid alot in credit card fees!

I wonder is it because they dont see how you pay. I imagine they use a merchant bank to process their payments, who probably just tells them you have paid or not. It is like when you book with paypal, they dont tell the retailer your card number etc.

LandoCalrissian

Looking to change name on a ticket

Flying to Italy but via UK so return its 4 flights all in

On the Ryanair website it says
"Charges apply to changes made to flight dates, routes or times. These are calculated per one way flight/per person and vary season to season.
Name Change Fee
Per Passenger €110/£110"

So am I right in thinking they'll be looking for €440 (€110 x 4 flights)?

Surely even for Ryanair that seems steep :eek:

Fred Swanson

This post has been deleted.

LandoCalrissian

Yeah but unfortunately there's none available

It's for 6N with a group travelling so aim was to travel together

devnull

Is it a name change or a name correction? What is wrong with the existing names?

You don't pay that price for corrections, only changes.

JCX BXC

devnull wrote: »

Is it a name change or a name correction? What is wrong with the existing names?

You don't pay that price for corrections, only changes.

Really? I was under the impression that this was only for the first 24 hours.

Fred Swanson

This post has been deleted.

devnull

JCX BXC wrote: »

Really? I was under the impression that this was only for the first 24 hours.

If it's a minor change they will do it for free via live chat at any time, or by calling them.

If it's more than changing the odd letter they will ask for full price.

LandoCalrissian

No it is a name change.

I'm trying to pass on my flights to a mate but at those rates me thinks not

joeysoap

Possibly £110 for the UK Italy and UK - Dublin legs. No alternative airlines from UK to Italy leg? And check Dub- UK leg with AlL for cheaper fare? I have found AL can be as cheap as RY at times. But sometimes you just have to walk away.

Fred Swanson

This post has been deleted.

LandoCalrissian

Fred Swanson wrote: »

This post has been deleted.

Seriously???

It has no mention of that on he website

Flights had gone up by €200-€250 before they sold

Well that's that then