* Ryanair * Ryanair * Ryanair *

p15574

Well it saves flight delays if, as I have seen, they only check the bag when you get to the top of the queue, cue bag opening/squishing/repacking and flight delays for everyone. I think it's actually very efficient of them, and while it is of course a revenue generation exercise, I can't say I disagree with it, when I remember not having any space to put my bag in the overhead locker because some joker brought a massive suitcase as 'carry on luggage'.

Morlar

seamus wrote: »

If you want to be treated like a human being, choose another carrier.

Depending on where exactly you are flying to you may have absolutely no practical choice.

I noticed the exact same thing last week, people being incredibly rudely frog marched out of the boarding queue, by staff with a completely beligerent & confrontational attitude. A couple of teenage girls were basically in shock at this, one woman remonstrated that her bag fit (which it did) and the ryanair chav basically had a go at her in full view of her ryanair colleagues and the rest of the passengers. It really was scumbag/knacker-ish behaviour. If it wasnt for the woman passenger taking the high ground the whole thing would have ended up an all out slagging match.

clancyoo7

Yeah €35 if your bag has to be checked into the hold, no problem with that and in fairness Ryanair go at great lengths giving emails stating what the rules for cabin baggage is. However the rules are not the problem, it's the method of implementation thats the problem. Why the public humiliation?, but i suppose its like what Seamus said 'pay peanuts and prepare to be treated like cargo'. But I have to say. The Ryanair check in staff in Dublin Airport are alot more dogged than any other airport I have been to.

Morlar

clancyoo7 wrote: »

Yeah €35 if your bag has to be checked into the hold, no problem with that and in fairness Ryanair go at great lengths giving emails stating what the rules for cabin baggage is. However the rules are not the problem, it's the method of implementation thats the problem. Why the public humiliation?, but i suppose its like what Seamus said 'pay peanuts and prepare to be treated like cargo'. But I have to say. The Ryanair check in staff in Dublin Airport are alot more dogged than any other airport I have been to.

In fairness most of their staff are utterly professional and polite - but not all. I think Dublin airport boarding queue was the worst I have seen in any airport from any airline.

clancyoo7

Morlar wrote: »

In fairness most of their staff are utterly professional and polite - but not all. I think Dublin airport boarding queue was the worst I have seen in any airport from any airline.

Could not agree more. Once you took the Dublin Airport experience out of it. The staff were A1

p15574 wrote: »

Well it saves flight delays if, as I have seen, they only check the bag when you get to the top of the queue, cue bag opening/squishing/repacking and flight delays for everyone. I think it's actually very efficient of them, and while it is of course a revenue generation exercise, I can't say I disagree with it, when I remember not having any space to put my bag in the overhead locker because some joker brought a massive suitcase as 'carry on luggage'.

The was not the way it happened, and just because you book a cheap flight does not make you a second class citizen. If it was done like in your experience with a small bit of discretion it would not have been an issue. But unfortunately there was an over zealous Ryanair employee determined to make her quota

eth0_

Stop for a moment and think "Why is this happening?".

Ryanair are not doing this for fun. Before they got really strict a few months ago regarding ONE piece of hand luggage which must be under X weight and X size, people were seriously taking the p*ss. I used to fly at least once a month and there would be people with large wheeled suitcases taking them on as hand luggage, taking up loads of room in the overhead lockers to the detriment of passengers who brought reasonably sized cabin luggage.

And it's not just Ryanair...last time I flew with Aer Lingus they weighed my hand luggage.

clancyoo7

eth0_ wrote: »

Stop for a moment and think "Why is this happening?".

Ryanair are not doing this for fun. Before they got really strict a few months ago regarding ONE piece of hand luggage which must be under X weight and X size, people were seriously taking the p*ss. I used to fly at least once a month and there would be people with large wheeled suitcases taking them on as hand luggage, taking up loads of room in the overhead lockers to the detriment of passengers who brought reasonably sized cabin luggage.

And it's not just Ryanair...last time I flew with Aer Lingus they weighed my hand luggage.

clearly you have not been reading the rest of the thread. The issue is not with the rules, but the enforcement. Nobody denied that the rules were not fair and reasonable. But the extreme methods in which a Ryanair employee would frog march people up to the measuring frame in front of hundreds of fellow passenger. Its easy to spot the lads who are taking the p*ss. I

Rev. Kitchen

the staff are given incentives to "catch" people thats why this happens. It would make great sense just to have the box to check the size at the top of a que and everyone has to show their bag fits. I dont understand the need to march people to the top of a que.

Wonder do they do it in other countries or do we think they are just better at following rules ? Irish people are very different.

eth0_

I've seen Ryanair staff do this, but passengers were not 'frog marched', and it makes more sense to take people aside before boarding commences - measuring bags as the plane is boarding would delay the plane and I really doubt Ryanair would be keen on this, as they are fined for every minute they are on the tarmac outside their alloted time.

clancyoo7

Rev. Kitchen wrote: »

the staff are given incentives to "catch" people thats why this happens. It would make great sense just to have the box to check the size at the top of a que and everyone has to show their bag fits. I dont understand the need to march people to the top of a que.

Wonder do they do it in other countries or do we think they are just better at following rules ? Irish people are very different.

They caught a nice few Italian's who were returning home and it was probably lax enough when they boarded to come to Ireland. I think the tourist tax was the least of there worries by the time Micheal O Leary and his crew were finished with them.

eth0_ wrote: »

I've seen Ryanair staff do this, but passengers were not 'frog marched', and it makes more sense to take people aside before boarding commences - measuring bags as the plane is boarding would delay the plane and I really doubt Ryanair would be keen on this, as they are fined for every minute they are on the tarmac outside their alloted time.

Clearly not everyone would have to be tested but when someone with a large suitcase approach's the gate and are handing there boarding card and passport they could test their bag while they wait. Its only a matter of inserting into the frame

ShooterSF

Where is the humiliation? To be honest I would love to be pulled from the queue to have my carry on measured/weighed because I would quite enjoy the smug feeling of being right afterwards.
The only people who will be humiliated are those breaking the rules and they should be.

clancyoo7

ShooterSF wrote: »

Where is the humiliation? To be honest I would love to be pulled from the queue to have my carry on measured/weighed because I would quite enjoy the smug feeling of being right afterwards.
The only people who will be humiliated are those breaking the rules and they should be.

I am sure you would be delighted watching you mother, partner, son, etc pulled from the crowd. Not everybody is overconfident and smug quite like yourself, just spare a thought for those who are not.

Cabaal

clancyoo7 wrote: »

clearly you have not been reading the rest of the thread. The issue is not with the rules, but the enforcement. Nobody denied that the rules were not fair and reasonable. But the extreme methods in which a Ryanair employee would frog march people up to the measuring frame in front of hundreds of fellow passenger. Its easy to spot the lads who are taking the p*ss. I

How is it extreme, in your view they frog marched however in Ryanairs and many people's here they simply checked people's bags which they are entitled to do.

Its not always easy to spot the idiots, so when in doubt check them while your waiting instead of having a idiot passenger argue it when he gets to the gate when they check it.

clancyoo7 wrote: »

I am sure you would be delighted watching you mother, partner, son, etc pulled from the crowd. Not everybody is overconfident and smug quite like yourself, just spare a thought for those who are not.

So basically your problem is you were embarrassed for being asked to check your bag,

God help you if your ever pulled aside at a security check and they open your bag to check it...
:rolleyes:

dudara

Merged in Ryanair megathread

dudara

Nonoperational

Ah come off it clancycoo7. They checked if cabin baggage was the correct size, calling it public humililation is a bit much.

jawlie

Mr.S wrote: »

you checked in Online, you need a passport for that.

If you check in at the airport, you just need a driving license.

I thought Ryanair no longer has the ability to check in at a desk?

A Dub in Glasgo

ShooterSF wrote: »

Where is the humiliation? To be honest I would love to be pulled from the queue to have my carry on measured/weighed because I would quite enjoy the smug feeling of being right afterwards.

Be careful with that as I witnessed a guy being just as smug and effectively saying 'so there' to the Ryanair staff. The woman then accused him of being rude to her and threatened to stop him from flying! Some people are little Hitlers and they tend to work at the Airport security or the Ryanair staff checking hand luggage.

c4cat

Rev. Kitchen wrote: »

the staff are given incentives to "catch" people thats why this happens. It would make great sense just to have the box to check the size at the top of a que and everyone has to show their bag fits. I dont understand the need to march people to the top of a que.

What about the 25 min turn round time? 160 passengers each spending around 20 secs extra to check the size of their baggage would take an extra 55 mins or so to emplane the passengers. (MAKES NO SENSE AT ALL) Thats why they pull the passengers out of the Q who they suspect of having oversized bags. Right or Wrong its what you get for paying peanuts

c4cat

Run_to_da_hills wrote: »

Thats great until your flight gets cancelled, your stuck in Dublin and then they hand you your fiver back.

Yep that does happen, so if your flight costs 1 euro I would make a protection booking on the next flight as well just incase of problems

Irishdudedave

Just a few points on the baggage argument:

> Gate staff do not earn any commission or incentive for catching people for oversized bags at the gates. (This may exclude Stansted and Dublin, they are the biggest bases and usually are the strictest). If gate staff had a chance to earn money from catching people at the gate then they would be charging alot more people!

>Also most of the bag checks are done during pre-boarding (i.e. when the aircraft has just arrived and the passengers are still disembarking.) So it doesnt really delay boarding in any way.
Any slight delay at the gate is far better than if we (the crew) have to find space for bags in overhead hatbins, or worse still start off loading bags from the cabin into the hold... this causes much longer delays.

>Every Base/airport has been instructed to be stricter on cabin baggage at the gates, however, 99% of the places I fly to use common sense... If the flight has only 120 passengers out of a possible 189 then it doesnt really matter what size the cabin bags are... they will all fit!

> My next point is just me personally, if the gate staff stop one of the last passengers to charge for their bag I will immediately stop them and say its fine... Some of the gate staff (Stansted!) will drag people over to customer service desk to weigh the bag... then they proceed to charge the passenger, the passenger then argues, then they are forced to pay, they then search for a credit card, then we wait for it to authorise, then the bag gets tagged... this is all wasting time. I will always leave the passenger through without charging but inform the passenger that the bag will not be travelling in the cabin, it will be in the hold... they always agree because if not i will simply send them back to be charged, at which time the gate would close and they would miss the flight.

Just so you all know for the future: The Cabin crew have the final say at the gate, there should be one crew member at the gate during boarding... if you think your bag is too big then make sure it is them that checks... I know for a fact that we are (usually) far more relaxed and use common sense more often than some of the gate staff! My most notable experience being when parents travelling with infants turn up with oversize bags. Infants get no hand luggage allowance despite infants needing the world of stuff with them to travel. If I see a parent with an infant in one hand and a huge case in the other then I will leave them through... they have enough to worry about!

Hope that provides a bit more information, oh and before any starts arguing... Im in no way condoning Ryanair policies, im just telling my experiences and understanding of how it works... Hopefully I'll have a few of you on my flights in the future!

zuroph

frog-marched!? Come off it. They just want to see if your bag fits. Its does, back to the queue. My god the embarrassment, i'll be the talk of the town now. Look, everyone is staring and pointing. Dear lord. My life is ruined

clancyoo7

zuroph wrote: »

frog-marched!? Come off it. They just want to see if your bag fits. Its does, back to the queue. My god the embarrassment, i'll be the talk of the town now. Look, everyone is staring and pointing. Dear lord. My life is ruined

What other word would you use to describe if you were pulled out of a line and escorted all the way to the top by that employee

clancyoo7

Cabaal wrote: »

How is it extreme, in your view they frog marched however in Ryanairs and many people's here they simply checked people's bags which they are entitled to do.

Its not always easy to spot the idiots, so when in doubt check them while your waiting instead of having a idiot passenger argue it when he gets to the gate when they check it.



So basically your problem is you were embarrassed for being asked to check your bag,

God help you if your ever pulled aside at a security check and they open your bag to check it...
:rolleyes:

I have no problem with security check what has that got to do with this issue. I was not pulled from the crowd. I just did not like the tactics employed by staff. I felt this was over the top. All of the people in our flight watched the flight before us being scrutinized and it was the same for our flight. I have no other problem with Ryanair my bag was compliant and had an enjoyable flight.

cast_iron

clancyoo7 wrote: »

What other word would you use to describe if you were pulled out of a line and escorted all the way to the top by that employee

I don't see what you are trying to say. This isn't a language debate. They were asked to go up to the top to get their bags checked so as not to delay the boarding. Be that "frog marching" or "escorting" or whatever, so what? Do we expect them to build a secret passage so no one can see them carrying a bag to be checked?

Of course, all this is different to the Ryanair employee having a bad attitude; nothing excuses that. But how people can be embarrassed by having to walk by strangers because Ryanair want to ensure fast boarding is beyond me.

clancyoo7

cast_iron wrote: »

I don't see what you are trying to say. This isn't a language debate. They were asked to go up to the top to get their bags checked so as not to delay the boarding. Be that "frog marching" or "escorting" or whatever, so what? Do we expect them to build a secret passage so no one can see them carrying a bag to be checked?

Of course, all this is different to the Ryanair employee having a bad attitude; nothing excuses that. But how people can be embarrassed by having to walk by strangers because Ryanair want to ensure fast boarding is beyond me.

The flight was delayed so there was no issue with fast boarding. Anyway I was just taken aback by the whole experience. I am not a Ryanair veteran, use to this type of behavior. Just highlighting what i experienced, and letting people know what to expect at the gate in case they think of chancing their arm bringing on luggage that is not compliant. Thanks to all for your feed back, and happy xmas to all

Rev. Kitchen

c4cat wrote: »

Rev. Kitchen wrote: »

the staff are given incentives to "catch" people thats why this happens. It would make great sense just to have the box to check the size at the top of a que and everyone has to show their bag fits. I dont understand the need to march people to the top of a que.

What about the 25 min turn round time? 160 passengers each spending around 20 secs extra to check the size of their baggage would take an extra 55 mins or so to emplane the passengers. (MAKES NO SENSE AT ALL) Thats why they pull the passengers out of the Q who they suspect of having oversized bags. Right or Wrong its what you get for paying peanuts

True for some reason i had it in my head the que was the one outside security. But with the online check ins it would be at the gate so yea it makes perfect sense to drag them out of the que.

zuroph

cast_iron wrote: »

I don't see what you are trying to say. This isn't a language debate.

yes, it is.

frogmarch [ˈfrɒgˌmɑːtʃ]
n 1. a method of carrying a resisting person in which each limb is held by one person and the victim is carried horizontally and face downwards
2. any method of making a resisting person move forward against his will

Stop resisting and let them measure your bag. And give up the emotive language.

rubadub

This thread is hilarious, the OTT bullsh!t -oh the humiliation :rolleyes:

Do a google image search for frogmarch

http://wordsmith.org/words/frogmarch.html

MEANING:
verb tr.: To force a person to walk with arms pinned behind the back.

slimjimmc

clancyoo7 wrote: »

I have no problem with security check what has that got to do with this issue. I was not pulled from the crowd. I just did not like the tactics employed by staff. I felt this was over the top. All of the people in our flight watched the flight before us being scrutinized and it was the same for our flight. I have no other problem with Ryanair my bag was compliant and had an enjoyable flight.

Heathrow, Aer Lingus gate... 3 UK security officers regularly do 'random' baggage checks at the boarding desk. A total of 5-6 people from each flight are invited (but don't dare refuse) to leave the queue and have their bags opened and searched in full view of the other passengers. Having you bag checked for size doesn't even register on the embarrassment scale.

clancyoo7

rubadub wrote: »

This thread is hilarious, the OTT bullsh!t -oh the humiliation :rolleyes:

Do a google image search for frogmarch

http://wordsmith.org/words/frogmarch.html

Bravo you can do an image search:rolleyes: Your picture is an extreme case but if you care to look beyond whatever vested interest you have with defending the honout of Ryanair. You were not there so could not possibly comment.
Here is a definition

'march a person against his will by any method'
http://www.google.com/dictionary?aq=f&langpair=en|en&q=frogmarch&hl=en

The people involved had to volunteer and what if they failed or refused to comply. Your sent away home, or watch the plane take off from the boarding gate while your taking the high moral ground. Hardly satisfactory