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* Ryanair * Ryanair * Ryanair *
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Hi,
Looking for some advice going mental here.
I have just landed tonight from a Ryanair flight from Budapest Airport to Dublin airport. I had in my checked in luggage 11 Blocks of cigarettes aftershave clothes etc. I had rang customs in Ireland before my trip and emailed customs in Hungary asking how many cigs i allowed and both said as many as i want within the EU once I have receipts and i can prove there for me etc... (don't want the thread to derail onto this topic)
When my bag came i picked it up and immediately noticed it was lighter. I opend the bag beside the conveyor belt and found that the 11 blocks of cigs were robbed.
I went straight over the the Ryanair desk (admit I was very cross) and reported it. The two girls were lovely but said theres nothing they can do and to contact Ryanair to do an "investigation". I got there names but thats all.
I then went up to customs on the exit and told them... again nothing they can do.
Outside I then went to a police officer who told me that it happens all the time as because he doesnt know if it happened in Budapest or Dublin theres nothing he can do. He told me to write to the airline also and send my receipts (which i have).
I am absolutely ragin. I also found out that 2 chocolate bars were robbed (?) and my bottle of aftershave. I dont have recipts for aftershave obviously as it was a xmas present. This also confirms that they werent confiscated by customs in Budapest. (Also i was told if customs in Budapest seized them they have to leave a note and wouldn't take chocolate or aftershave)
I am going to write to Ryanair tomorrow but I am wondering if anyone has been in this situation? Will Ryanair reinburse me? I know there customer service can be hit and miss. Its over €300 gone
The police office told me my contract is with Ryanair and its up to them. I am wondering if the response is not satisfactory can I bring them to if needs be?
Thansk for reading
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Would Warsaw convention apply? Limits liability for 'lost baggage' to a fixed amount per kilo.
Be interested how you get on with this - you surely cannot be the first victim.
Did you have a lock on the case by the way?
Someone I spoke to mention a convention alright... something about a 1000SDK I dont have the info to hand.
Yes I HAD a lock unfortunately its gone too! I have the key which was in my wallet.
So pissed off over this. I actually wish Ryanair brought in that thing where u carry your bags to the plane now
On a serious note though... imagine if something was put INTO my bag... Drugs or a bomb... These airside operations should be closely watched.0 -
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Yes maybe I shouldn't have said it. But my friend who is in college there said to me that I should tell them because he was coming home with Aer Lingus in September and when he checked in the bag, he got called over the PA to go somewhere, and when he did they ordered him to open the bag. He had 8 blocks but customs wanted to make sure that they weren't from a country outside the EU.
So he tells them he has them and there Hungarian so told me to :rolleyes:
But surely this shouldn't take away from the fact that I checked in my bag, paid for the service, and they stole from the bag. So I didn;t get the service.
I actually thought baggage robbery was a thing from the past. I thought bags would be monitored all the way to the plane... for obvious security reasons.
Imagine if an organised gang planted drugs in my bag, then had someone in Dublin airport waiting to follow me to the car park and rob my bag. I know this probably doesn't happen but hopefully you get my drift.
It's Michael O'Leary's way of telling you to try these:
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