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Flight refund

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  • 21-07-2008 4:36pm
    #1
    strong1
    Closed Accounts Posts: 44 ✭


    So i was one of the many caught out in Dublin airport the other week,

    tried to get throught to aerlingus that evening but there lines were jammed, so book a flight for the next morning without telling them or trying to change my cancelled flight..

    so now just wondering can I get a refund for the new flight i had to book the next morning as it was dearer...

    tried ringing aer lingus but there impossible to get too

    thanks


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    #2
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    strong1 wrote: »
    So i was one of the many caught out in Dublin airport the other week,

    tried to get throught to aerlingus that evening but there lines were jammed, so book a flight for the next morning without telling them or trying to change my cancelled flight..

    so now just wondering can I get a refund for the new flight i had to book the next morning as it was dearer...

    tried ringing aer lingus but there impossible to get too

    thanks

    No, because you did not give them any opportunity to resolve the problem. If you went to the customer service desk they would have moved your flight free of charge. However you chose to dump the flight and book a new one.


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    #3
    sunny2004
    Registered Users Posts: 2,538 ✭✭✭sunny2004


    The first thing you need to do is contact the customer service dept and give them a chance to sort it..


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    #4
    strong1
    Closed Accounts Posts: 44 ✭strong1


    Well as I said i did try to contact them but it was impossible, mainly due to all the choas i would say..

    I needed to be in the uk the next day so I had no choice but to book a flight without waiting for them to do it for me


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    #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    The Commission for Aviation Regulation says it's unlikely that anyone will be due compensation. As Michael O'Leary has said, you only get compo when it's the airline that screws up. If the Dublin Airport Monopoly (to coin his phrase) causes delays, you get nothing. Whatever you might think of O'Leary, he does make sense some of the time.


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    #6
    sdanseo
    Registered Users Posts: 9,233 ✭✭✭sdanseo


    jor el wrote: »
    The Commission for Aviation Regulation says it's unlikely that anyone will be due compensation. As Michael O'Leary has said, you only get compo when it's the airline that screws up. If the Dublin Airport Monopoly (to coin his phrase) causes delays, you get nothing. Whatever you might think of O'Leary, he does make sense some of the time.

    That's a little unfair. The IAA screwed up, not the airport.


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    #7
    Victor McDade
    Registered Users Posts: 710 ✭✭✭Victor McDade


    I think you're entitled to claim the tax back on the flight you didn't take. Not 100% sure about that one, but it would be better than nothing


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    #8
    sunny2004
    Registered Users Posts: 2,538 ✭✭✭sunny2004


    savemejebas wrote: »
    I think you're entitled to claim the tax back on the flight you didn't take. Not 100% sure about that one, but it would be better than nothing

    I am also not sure about this but I remember hearing it somewhere.
    Also are you entitled to the landing fees ? if you didnt actually land ?


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    #9
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    sunny2004 wrote: »
    I am also not sure about this but I remember hearing it somewhere.
    Also are you entitled to the landing fees ? if you didnt actually land ?

    You can claim back the taxes and airport charges, but the airlines are entitled to apply a fee for processing your claim. The fee is usually more than the tax and charges, making it not worth while.

    What should happen in this case, since a lot of flights were grounded, is that the airlines should automatically refund the taxes and charges to your card, since they don't have to pay these now. This won't happen though, and the airlines will be only too happy to say it's not their fault and claim there's nothing they can do about it.


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