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Bill problem

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  • 24-07-2008 3:29pm
    #1
    kryogen
    Closed Accounts Posts: 25,953 ✭✭✭✭


    Im not totally sure if im in the right place so i apologise in advance if im wrong here

    Ok the thing is, at the moment i am switching service provider and just go my new modem and stuff today, so rang the old service provider (eircom) and told them i wanted to disconnect and all the usual stuff

    no problem except for one thing

    they said they dont have a record of me paying for the actual modem itself, i am 90% sure i paid for it, but i dont have the bill to prove it seen as this was over 2.5 years ago so they say i must have everything back within 7 working days or pay a 100 euro fine.

    i dont have everything they sent me when i bought the box and got connected for the first time cause i moved house and things got lost in the move

    i still have the parts i used alright, but i know i am missing certain wires

    my question really, is is there any way for me to get a copy of my bills sent to me from say March 2004 onwards or something like that? i am sure i paid for the box not just the connection and although i dont mind sending the modem back i dont want to get lumbered with a fine for no reason!

    - apologies again and please move if in wrong place mods!

    thanks

    B


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  • Options
    #2
    Hank Scorpio
    Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    kryogen wrote: »
    Im not totally sure if im in the right place so i apologise in advance if im wrong here

    Ok the thing is, at the moment i am switching service provider and just go my new modem and stuff today, so rang the old service provider (eircom) and told them i wanted to disconnect and all the usual stuff

    no problem except for one thing

    they said they dont have a record of me paying for the actual modem itself, i am 90% sure i paid for it, but i dont have the bill to prove it seen as this was over 2.5 years ago so they say i must have everything back within 7 working days or pay a 100 euro fine.

    i dont have everything they sent me when i bought the box and got connected for the first time cause i moved house and things got lost in the move

    i still have the parts i used alright, but i know i am missing certain wires

    my question really, is is there any way for me to get a copy of my bills sent to me from say March 2004 onwards or something like that? i am sure i paid for the box not just the connection and although i dont mind sending the modem back i dont want to get lumbered with a fine for no reason!

    - apologies again and please move if in wrong place mods!

    thanks

    B

    how did u pay for it? Via post office , bank , credit card etc?


  • Options
    #3
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Send the modem back anyways - they can easy replace the missing wires. All they would have provided would be a telephone lead and an ethernet cable. Make sure and get a certificate of posting.

    If you have further worries about this 'fine' then I would write to them - yes I know it is old fashioned but it is the best way because it puts a formal record on things.

    State that you have been told that you now have to pay for a modem and that you have no recall that there was a charge for it in the first place - it is a long time since any isp charged for the modem. Ask them for the terms and conditions that were in place when you signed up - emphasise that it is when you signed up and not those in force now.


    Did you ever get a replacement modem from them or anything?


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