[BT] ADSL Speed upgrades

Croc

Has anyone had their BT broadband upgraded lately and found the following problems.


1. Not gotten the full upgrade speed i.e mine should have gone from 3mb to 8mb has only gone to 6.1mb


2. Found that their broadband is now slower than when they had the lower package.


Mine was allegedly upgraded over the week end and is now slower than before the upgrade

Spear

Croc wrote: »

Has anyone had their BT broadband upgraded lately and found the following problems.


1. Not gotten the full upgrade speed i.e mine should have gone from 3mb to 8mb has only gone to 6.1mb


2. Found that their broadband is now slower than when they had the lower package.


Mind was allegedly upgraded over the week end and is now slower than before the upgrade

You're assuming your line is capable of these speeds. Get your line stats from your router and post them here.

rc28

Croc wrote: »

Has anyone had their BT broadband upgraded lately and found the following problems.


1. Not gotten the full upgrade speed i.e mine should have gone from 3mb to 8mb has only gone to 6.1mb


2. Found that their broadband is now slower than when they had the lower package.


Mind was allegedly upgraded over the week end and is now slower than before the upgrade

Please go to the home page of your router and post your line stats (attenuation and noise margin). It may be that your line simply isn't capable of 7.6mb. Browsing the internet may also appear slower because your ping times have increased with the upgrade (others are reporting the same problem). Can you please run a speedtest on the following site and tell us your results(speedtest.net can be inaccurate);
http://www.irishisptest.com/runmyspeed.php

noodler

ADSL Compliance
! Support ANSI T1.413 Issue 2, ITU-T G.992.1
(G.DMT), ITU-T G.992.2 (G.Lite) Annex A
! Support ADSL2/2+ ITU G.992.3, G.992.4,
G.992.5A
! ADSL: Up to 8 Mbps downstream and up to 1
Mbps upstream operating at DMT full rate
connection
! ADSL2+: G.992.5A, Up to 24 Mbps downstream
and up to 3Mbps upstream operating
ATM Protocols
! ADSL Physical connection supports ATM AAL5
(ATM Adaptation Layer type 5).
! PPP over ATM (RFC 2364)
! PPP over Ethernet (RFC 2516)
! Support up to 16 VCs (Virtual Circuit) –
UBR/CBR/VBR




Thats for my Voyager 210 ADSL.

Does that mean that can nadle 8MB Broadband? Bt haveny done our area yet. Still on 3.

rc28

noodler wrote: »

ADSL Compliance
! Support ANSI T1.413 Issue 2, ITU-T G.992.1
(G.DMT), ITU-T G.992.2 (G.Lite) Annex A
! Support ADSL2/2+ ITU G.992.3, G.992.4,
G.992.5A
! ADSL: Up to 8 Mbps downstream and up to 1
Mbps upstream operating at DMT full rate
connection
! ADSL2+: G.992.5A, Up to 24 Mbps downstream
and up to 3Mbps upstream operating
ATM Protocols
! ADSL Physical connection supports ATM AAL5
(ATM Adaptation Layer type 5).
! PPP over ATM (RFC 2364)
! PPP over Ethernet (RFC 2516)
! Support up to 16 VCs (Virtual Circuit) –
UBR/CBR/VBR




Thats for my Voyager 210 ADSL.

Does that mean that can nadle 8MB Broadband? Bt haveny done our area yet. Still on 3.

Post your attenuation and noise margin figures- find them! They are what is needed to determine if your line is capable of 7.6mbps

Croc

rc28 wrote: »

Please go to the home page of your router and post your line stats (attenuation and noise margin). It may be that your line simply isn't capable of 7.6mb. Browsing the internet may also appear slower because your ping times have increased with the upgrade (others are reporting the same problem). Can you please run a speedtest on the following site and tell us your results(speedtest.net can be inaccurate);
http://www.irishisptest.com/runmyspeed.php

Line Attenuation 44.0 db 24.5 db
Noise Margin 12.7 db 13.0 db
First Figure Quoted is down second is up



Irish ISP Test Give the following speeds

Download speed 272 Kbps (socket test)
Upload speed 186 Kbps (socket test)

Little-Devil

Croc wrote: »

Has anyone had their BT broadband upgraded lately and found the following problems.


1. Not gotten the full upgrade speed i.e mine should have gone from 3mb to 8mb has only gone to 6.1mb

Broadband is a Rate Adaptable so if even if you should be getting 8MB and its only coming at 6MB then its more likely thats all your line will allow( ie. The line is rubbish). As for the rest of you're problems not sure.

Croc

Little-Devil wrote: »

Broadband is a Rate Adaptable so if even if you should be getting 8MB and its only coming at 6MB then its more likely thats all your line will allow( ie. The line is rubbish). As for the rest of you're problems not sure.

I am aware of that, was just really interested to know was it just me or where others having problems as well, should have stated in my original post that i am talking about the Douglas Exchange.

Thanks for the replies

rc28

Croc wrote: »

Line Attenuation 44.0 db 24.5 db
Noise Margin 12.7 db 13.0 db
First Figure Quoted is down second is up



Irish ISP Test Give the following speeds

Download speed 272 Kbps (socket test)
Upload speed 186 Kbps (socket test)

Ok firstly those dl and ul speeds are woeful , even for 3mb . Secondly, your line is not of good enough quality to get 7.6mb. Unless you can improve your snr(noise margin) by the methods in the following link then I'm afraid you are going to have to ask BT to downgrade you to the 3mb package (formerly 2mb) and save yourself some money too as you definitely won't sync near 7mb.
http://boards.ie/vbulletin/showpost.php?p=56673483&postcount=1492
You might also try ringing BT and asking them if there is a problem on their end.
Before the upgrade were you getting the full speeds from a 3mb package? Run some more speedtests because I don't really believe your download speed is that bad- make sure no one else is using your connection or some programme on your pc is downloading something.

regedit

Hi there,
Can someone explain if I will be able to avail of the speed increase.
I am on BT 3 MB

ADSL Link Downstream Upstream
Connection Speed 3072 kbps 384 kbps
Line Attenuation: Downstrean 57.0 db, Upstream 31.5 db
Noise Margin 11.3 db 12.0 db

Croc

rc28 wrote: »

Ok firstly those dl and ul speeds are woeful , even for 3mb . Secondly, your line is not of good enough quality to get 7.6mb. Unless you can improve your snr(noise margin) by the methods in the following link then I'm afraid you are going to have to ask BT to downgrade you to the 3mb package (formerly 2mb) and save yourself some money too as you definitely won't sync near 7mb.
http://boards.ie/vbulletin/showpost.php?p=56673483&postcount=1492
You might also try ringing BT and asking them if there is a problem on their end.
Before the upgrade were you getting the full speeds from a 3mb package? Run some more speedtests because I don't really believe your download speed is that bad- make sure no one else is using your connection or some programme on your pc is downloading something.

Nothing is being downloaded,
I was getting the full speed in the 3mb Package
I can get up to 4000kbps depending on the time of day i run the tests, but on the 3mb package i was getting about 2800 kbps on average,

I am beginning to agree with you that the line can't take it. If thats the case then i will be downgrading. As i said earlier i suspected that was the problem but i just wanted to see if anyone else was having a problem before i call them

Croc

regedit wrote: »

Hi there,
Can someone explain if I will be able to avail of the speed increase.
I am on BT 3 MB

ADSL Link Downstream Upstream
Connection Speed 3072 kbps 384 kbps
Line Attenuation: Downstrean 57.0 db, Upstream 31.5 db
Noise Margin 11.3 db 12.0 db

Have a look here http://www.kitz.co.uk/adsl/linestats.htm

rc28

Croc wrote: »

Nothing is being downloaded,
I was getting the full speed in the 3mb Package
I can get up to 4000kbps depending on the time of day i run the tests, but on the 3mb package i was getting about 2800 kbps on average,

I am beginning to agree with you that the line can't take it. If thats the case then i will be downgrading. As i said earlier i suspected that was the problem but i just wanted to see if anyone else was having a problem before i call them

Even though you can get 4000kb at times the upgrade has probably made your line unstable by lowering your SNR too much which can cause disconnects. Anyway, you'll save a good bit by downgrading and your pings should improve too- better for gaming, VOIP.

rc28

regedit wrote: »

Hi there,
Can someone explain if I will be able to avail of the speed increase.
I am on BT 3 MB

ADSL Link Downstream Upstream
Connection Speed 3072 kbps 384 kbps
Line Attenuation: Downstrean 57.0 db, Upstream 31.5 db
Noise Margin 11.3 db 12.0 db

:eek:
Thats's very bad attenuation to even be syncing at 3mb- are you getting the full speeds for that package:
Would you mind posting a speedtest reult from either of the following;
http://speedtest.net/
http://www.irishisptest.com/myspeed.php
If your line stats are like that all the time (ie not just a temporary blip due to faulty router/filter) then I'm sorry but your line just isn't capable of higher speeds. I'm surprised BT even let you get a 3mb package as I have attenuation that varies between 48 and 51 but they only offered me 1mb!

Langer

Hey croc - had the exact same problem - but upgraded my router to the new BT yoyager 2110 - sorted it. had the old zyxel 623 - what router have you. Also found that my Digisender was playing havoc with the speed of the connection, if you are on wireless. best of luck

Croc

Langer wrote: »

Hey croc - had the exact same problem - but upgraded my router to the new BT yoyager 2110 - sorted it. had the old zyxel 623 - what router have you. Also found that my Digisender was playing havoc with the speed of the connection, if you are on wireless. best of luck

I was using the standard one suppled by BT (forgotten the make in the attic and to lazy to go up) I am now using a Netgear DG834GT made no difference

Little-Devil

Croc wrote: »

I was using the standard one suppled by BT (forgotten the make in the attic and to lazy to go up) I am now using a Netgear DG834GT made no difference

Croc, the Noise is a little high and the Attentuation is a high which would explain why you are only synching at 6 & not 8MB. I would disconnect everything from you're phoneline and connect the Netgear to the main socket and check the Noise Margin again and if its improved. One last thing is to make sure everything on the telephone line has a Microfilter connected.

Croc

Little-Devil wrote: »

Croc, the Noise is a little high and the Attentuation is a high which would explain why you are only synching at 6 & not 8MB. I would disconnect everything from you're phoneline and connect the Netgear to the main socket and check the Noise Margin again and if its improved. One last thing is to make sure everything on the telephone line has a Microfilter connected.

Have disconnected everything no joy, everything has a filter.
Its obviously at this stage that the quality of the line or lack of it thats causing the problem.

Thanks for the advise thou

smellslikeshoes

regedit wrote: »

Hi there,
Can someone explain if I will be able to avail of the speed increase.
I am on BT 3 MB

ADSL Link Downstream Upstream
Connection Speed 3072 kbps 384 kbps
Line Attenuation: Downstrean 57.0 db, Upstream 31.5 db
Noise Margin 11.3 db 12.0 db

Your line is actually performing amazingly well for what it is. With attenuation that high you would be expecting a much lower signal to noise ratio so much so in fact that you normally shouldn't be able to get anything much over 1mbit. You should feel very lucky that you're on 3mbit but you definitely wouldn't be able to get anymore than it.

regedit

rc28 wrote: »

:eek:
Thats's very bad attenuation to even be syncing at 3mb- are you getting the full speeds for that package:
Would you mind posting a speedtest reult from either of the following;
http://speedtest.net/
http://www.irishisptest.com/myspeed.php
If your line stats are like that all the time (ie not just a temporary blip due to faulty router/filter) then I'm sorry but your line just isn't capable of higher speeds. I'm surprised BT even let you get a 3mb package as I have attenuation that varies between 48 and 51 but they only offered me 1mb!

Speed test statistics

---

Download speed: 2650992 bps
Upload speed: 241176 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 12 ms
Average download pause: 7 ms
Minimum round trip time to server: 1 ms
Average round trip time to server: 1 ms
VoIP test statistics

---

Jitter: you --> server: 0.3 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 4
Estimated MOS score: 4.2


http://www.irishisptest.com/runmyspeed.php is telling me that I have an average jitter of 0.6 ms and that packet loss is 0%. Upstream packet order 100%
Download speed is 2.65 and upload speed 322 kbps.
Quality of service 99%



331.8 kB/s DL
401kB/s DL
Ping 49 ms

rc28

Wow, you are extremely lucky to be able to get that with such bad stats. As a matter of interest how did you order the 3mb package? BT flat out refused to offer us higher than 1mb! Did they make any fuss when you were ordering it?

Sqaull20

Im getting as much as I expected on 7.6mb Bt package

noodler

Langer wrote: »

Hey croc - had the exact same problem - but upgraded my router to the new BT yoyager 2110 - sorted it. had the old zyxel 623 - what router have you. Also found that my Digisender was playing havoc with the speed of the connection, if you are on wireless. best of luck

I have the Voyager 210 as well. That mean its okay for 8mb?

EireEV

Hi Guys,

Sorry to jump in on this one but just wondering if anybody could clarify a few things for me.

I've been on the BT 3mb package for the last 3 years - I live in Mornington Co.Meath and as far as I'm aware I'm on the Bettystown exchange.

I'd been keeping an eye on the BT website re: 8mb BB availability and last I looked Meath was on the "coming soon" list fot this.

I've logged on to the web-site this morning to see that people can now avail of 24mb in certain areas (not mine obviously) and all other users on the 3mb package will avail of 7.6mb - is this correct? Will I have been upgarded from 3mb -> 7.6mb automatically or do I need to do something?

I have the following router:

http://www.netgear.com/Products/RoutersandGateways/RangeMaxNEXTWirelessRoutersandGateways/DG834N.aspx

Any advice on above and router would be much appreciated.

Thanks.

EireEV

regedit

rc28 wrote: »

Wow, you are extremely lucky to be able to get that with such bad stats. As a matter of interest how did you order the 3mb package? BT flat out refused to offer us higher than 1mb! Did they make any fuss when you were ordering it?

No problems. Just ordered it and got it.
I do not know if the Router (Netgear) could prove to be an issue in my case. Anyway, I get pretty good download speeds

Redrocket

better than no broadband at all!! I have to work from internet cafe today instead of from home, the ****ers.