BT 7.6mb constantly disconnecting

DJ Hafez

Since I got upgraded there last week the line keeps disconnecting every hour or so, or even more frequently sometimes. Has it been happening to anyone else? Any remedies to fixing it? Doubt its ports or anything....

any help would be greatfully appreciated

StickyMcGinty

Can you post up your router stats?

go to your router configuration page (usually 192.168.1.254 or 192.168.1.1) and put up your attenuation and Noise margin figures

DJ Hafez

Upstream:

relative capacity occupation: 68%
noise margin upstream: 12.0 db
output power downstream: 19.5 dbm
attenuation upstream: 9.5 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 04 66 89 9a aa aa ba ba aa a9 99 98 00
tone 32- 63: 00 00 00 23 45 56 67 78 89 9a aa bb bb bb cb bb
tone 64- 95: 0b bb bb bb bb bb bb bb cb bb bb bb bb bb bb bb
tone 96-127: bb bb bb bb cc cc cc cc cc cc cc bb bc bb bc cb
tone 128-159: cb bb cc bb cc cb bb cb bb bb ba ab bb bb bb bb
tone 160-191: bb bb bb bb bb aa 99 98 88 89 aa a9 88 99 aa aa
tone 192-223: aa aa aa aa aa aa aa aa aa aa aa aa a9 99 99 99
tone 224-255: 99 99 99 99 99 88 88 88 88 87 77 77 66 66 55 55



Downstream:

relative capacity occupation: 70%
noise margin downstream: 22.0 db
output power upstream: 4.0 dbm
attenuation downstream: 8.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 04 66 89 9a aa aa ba ba aa a9 99 98 00
tone 32- 63: 00 00 00 23 45 56 67 78 89 9a aa bb bb bb cb bb
tone 64- 95: 0b bb bb bb bb bb bb bb cb bb bb bb bb bb bb bb
tone 96-127: bb bb bb bb cc cc cc cc cc cc cc bb bc bb bc cb
tone 128-159: cb bb cc bb cc cb bb cb bb bb ba ab bb bb bb bb
tone 160-191: bb bb bb bb bb aa 99 98 88 89 aa a9 88 99 aa aa
tone 192-223: aa aa aa aa aa aa aa aa aa aa aa aa a9 99 99 99
tone 224-255: 99 99 99 99 99 88 88 88 88 87 77 77 66 66 55 55

rc28

DJ Hafez wrote: »

Upstream:

relative capacity occupation: 68%
noise margin upstream: 12.0 db
output power downstream: 19.5 dbm
attenuation upstream: 9.5 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 04 66 89 9a aa aa ba ba aa a9 99 98 00
tone 32- 63: 00 00 00 23 45 56 67 78 89 9a aa bb bb bb cb bb
tone 64- 95: 0b bb bb bb bb bb bb bb cb bb bb bb bb bb bb bb
tone 96-127: bb bb bb bb cc cc cc cc cc cc cc bb bc bb bc cb
tone 128-159: cb bb cc bb cc cb bb cb bb bb ba ab bb bb bb bb
tone 160-191: bb bb bb bb bb aa 99 98 88 89 aa a9 88 99 aa aa
tone 192-223: aa aa aa aa aa aa aa aa aa aa aa aa a9 99 99 99
tone 224-255: 99 99 99 99 99 88 88 88 88 87 77 77 66 66 55 55



Downstream:

relative capacity occupation: 70%
noise margin downstream: 22.0 db
output power upstream: 4.0 dbm
attenuation downstream: 8.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 04 66 89 9a aa aa ba ba aa a9 99 98 00
tone 32- 63: 00 00 00 23 45 56 67 78 89 9a aa bb bb bb cb bb
tone 64- 95: 0b bb bb bb bb bb bb bb cb bb bb bb bb bb bb bb
tone 96-127: bb bb bb bb cc cc cc cc cc cc cc bb bc bb bc cb
tone 128-159: cb bb cc bb cc cb bb cb bb bb ba ab bb bb bb bb
tone 160-191: bb bb bb bb bb aa 99 98 88 89 aa a9 88 99 aa aa
tone 192-223: aa aa aa aa aa aa aa aa aa aa aa aa a9 99 99 99
tone 224-255: 99 99 99 99 99 88 88 88 88 87 77 77 66 66 55 55

Those line stats are very good so you shouldn't have an unstable connection. Have you tried a different router or maybe resetting. Also try plugging router directly into wall phone socket and remove all filters in the house. What download speeds are you getting?

DJ Hafez

rc28 wrote: »

Those line stats are very good so you shouldn't have an unstable connection. Have you tried a different router or maybe resetting. Also try plugging router directly into wall phone socket and remove all filters in the house. What download speeds are you getting?

Getting a stable(ish) 750kbps downwards from heanet. Thought taking off the filters would mess with the phone and the broadband?

rc28

It would mean you have no phone but it would rule out any problem with your filters, try it for at least an hour. Remember, only plug the phone line from the router directly into the main phone socket. Unplug all other phone lines/filters in the house

StickyMcGinty

DJ Hafez wrote: »

Getting a stable(ish) 750kbps downwards from heanet. Thought taking off the filters would mess with the phone and the broadband?

yep those stats are very good they arn't the problem

are you sure its the Router thats dropping the connection? does it happen on more than 1 pc/laptop? Are you connecting to the router wirelessly or through an ethernet connection?

DJ Hafez

StickyMcGinty wrote: »

yep those stats are very good they arn't the problem

are you sure its the Router thats dropping the connection? does it happen on more than 1 pc/laptop? Are you connecting to the router wirelessly or through an ethernet connection?

It's connected via ethernet. An old Zxyel one from BT. Might be worth upgrading if it's the problem.....

StickyMcGinty

DJ Hafez wrote: »

It's connected via ethernet. An old Zxyel one from BT. Might be worth upgrading if it's the problem.....

that might be the problem but getting a new router should be the last resort. does your old Zxyel support logging? if so, enable it and look up the conection log next time it drops to see if there's anything of note

Langer

Hi there - had the same problem with a zyxel prestige 623 - changed to BT voyager 2110 - sorted it - something about it not supporting ADSL 2 ... good luck

DJ Hafez

Langer wrote: »

Hi there - had the same problem with a zyxel prestige 623 - changed to BT voyager 2110 - sorted it - something about it not supporting ADSL 2 ... good luck

Did they send it to you for free?

Langer

DJ Hafez wrote: »

Did they send it to you for free?

not quite - was under the impression it was free (no mention of price at all when i rang) then found a charge of €49 on my invoice :mad: - called bt, ranted for awhile about no mention of price blah blah - they were having none of it, they did say i could send it back and get a refund, but in fairness its not a bad modem for the price.

squirrel1970

if u live in the country that could be the problem i had to get my speed slowed down so i could get more regular only problem is the steaming when watching movies

Vunderground

I got a free one about a year ago. I had a problem with the filter three weeks ago and they sent one out free too. I got both within two days in Dublin.

partyatmygaff

yeah i got mine free too, wireless and all.
Cant see why they would charge you.