The M50 Barrier Free Tolling Thread

daRobot

That's absolutely disgraceful talk, Madbitch.

Damien360

Are there any mods watching. madbitch comments are disgraceful.

Call that a complaint.

Sponge Bob

She did not make them in this forum and unsurprisingly she is banned from the forum in which she did make them .

Her refusal to apologise to her former colleagues for the way she behaved is quite disgraceful .

Gary ITR

Guys just keep this on topic please

Toto Wolfcastle

I had to ring Abtran on Saturday to set up my video account because the website still wont let me do it and the girl I was talking to (Lorraine) couldn't have been more helpful. I do have to call them back when I get my activation number though, which sucks because I hate calling call centres from my mobile.

jenny100

Hi everyone, I am typing here on behalf of all ex Eflow staff, myself, and my good mate who is here besides me helping write this post (we are also ex eflow staff)
We were notified about this site and had to have a look, we have read through everything and it is quite obvious there's a bit of an unnecessary war between angry M50 users and ex TP staff, who are also very angry, with good reason. Hopefully this post will open everyone's eyes a bit and the anger will be directed at the right people.

Below are some of the system issues we experienced and if the M50 users could open their minds a bit and understand how difficult it was to manage even the most basic of calls:

1 Tolls already paid, this is when a customer pays on time via a shop or online but without their letter. This means their journey will not be closed off as they did not pay correctly, BEF's solution, make the customers pay again. This method of payment is not advertised on any road signs and BEF send the letters out AFTER they have already added on the €41.50, how convenient.

2 Customers payment methods (this is a cracker) the BEF system originated in France and is used in USA. In America every time a customers card expires they get a new card with another new card number and expiry date so the system is designed to take only new card numbers when their old one expires. As you all know when you get a new Laser card you are issued with a new expiry date but the same card number, so when we tried to add the card details it wouldn't accept it as the card already exists, anybody wonder why we never take money out of their laser card???

3 BEF stopped TP waiving fines and continued to allow Abtran to waive fines (although they told us that Abtran were not allowed to waive fines we could see this happening on the system) thus giving Abtran an unfair advantage (this is not a dig at Abtran). When BEF carried out customer surveys, if a customer was dealt with via TP they were unsatisfied as we could do nothing but demand payment, if they were dealt with via Abtran they could waive fines therefore the customer would have been more than satisfied and had a better customer experience, anybody seeing a total set up here??

4 Customers paying using their credit or Laser cards and their payments going missing, well this is down to payzone. As it is a third party managing the payments the customer had to speak to us, we then had to email BEF with payment details who then had to email payzone, has anybody been waiting months for their payment to be traced, oh and had the joys of receiving fines from Eflow whilst waiting. If you had the unfortunate luck and Payzone couldn't trace your payments then guess what BEFS rules were, you guessed it, pay up. Fines and all!!!

5 If you weren't on the road and you received a letter, this was sent out by BEF, they control all the correspondence that customers received. They sent out duplicates, they sent out letters with wrong dates and sometimes sending out 50 letters to at least one customer. Here's another wee secret, instead of sending out letters on time to customers as and when they were supposed to, BEF sent these letters out in a mast post to save money, that's why some customers didn't receive their STR letters until day 14 when by that date they had already received the €41.50 fine!!

I could go on and maybe I will at a later stage with a few more trade secrets, the public should be aware of how they are being ripped off and also TP agents for receiving so much grief over the phone and not being supplied the tools by BEF to help the public, they more or less revoked these tools more and more each week.

P.S. did anybody listen to the Pat Kenny show last Thursday, he had the right idea, he can see the truth and it was good that somebody put Simon McBeth in his place aka Eflow/BEF director of all this nonsense. Somebody realises that with all these system issues Teleperformance were doing their best to clean up BEF's mess, now this has been moved to Abtran and they will need all the luck in the world as all the system issues, fines, prosecutions, angry over charged customers, and incompetent Dublin back office is still there.

TP is known for their excellent customer service, it went wrong with BEF as they did not provide the excellent computer or toll service they promised, the sooner the NRA realise their mistake the better for all those suffering people in the south who are at their wits end with this company, must go need to sort out mortgage payments (somehow lol)

<mod edit>emails snipped at request - contact details here: http://www.eflow.ie/contact/index.htm</mod edit>

hope I dont get banned for my honesty :)

niceirishfella

This is DYNAMYTE!

re; your comment "Here's another wee secret, instead of sending out letters on time to customers as and when they were supposed to, BEF sent these letters out in a mast post to save money, that's why some customers didn't receive their STR letters until day 14 when by that date they had already received the €41.50 fine!!"

BIG newspaper article FTW!

Sponge Bob

Wow thats a lot of stuff Jenny , my thanks . No chance of being banned for honesty or discussing things, don't you worry .

Who are the current subcontractors for BEF

Payzone (Micro Payments )
Abtrans ( Call centre) .

anybody else and where do they fit in to the Mess that the French have made , along with the NRA ??

This bit is pretty diabolic .

3 BEF stopped TP waiving fines and continued to allow Abtran to waive fines (although they told us that Abtran were not allowed to waive fines we could see this happening on the system) thus giving Abtran an unfair advantage

I bet that will last until close of business today , and then they won't be able to waive fines either .

If they do then make sure you contact all your TDs through this system here http://contact.ie/contact . With Noel Dempsey and Frank Fahey in charge of Transport I do not expect any principled approach to this mess.

The committee over in the Dáil are listed here lest your local muppet is on it .

If you are from Galway and got diddled by BEF on your way to the airport then you should hassle Frank to sort it out, pronto .

simples

Good woman Jenny, I am also an ex-agent and would love to have said the things you did only was afeared lol also I'm impressed you included BEF emails!! What a nice personal touch.. you can tell TP provide great service

Our man in Havana

5 If you weren't on the road and you received a letter, this was sent out by BEF, they control all the correspondence that customers received. They sent out duplicates, they sent out letters with wrong dates and sometimes sending out 50 letters to at least one customer. Here's another wee secret, instead of sending out letters on time to customers as and when they were supposed to, BEF sent these letters out in a mast post to save money, that's why some customers didn't receive their STR letters until day 14 when by that date they had already received the €41.50 fine!!

That is absolutely criminal.

niceirishfella

Bond-007 wrote: »

That is absolutely criminal.

+1
yeah, I'm not suprised by their under handed tactics.
This is just as bad as the Banks over charging a few years back. People should be repaid their fine's forthwith if this is all true.

Seth Brundle

On the assumption that it is actually true, is anyone surprised?

Cuddlesworth

niceirishfella wrote: »

+1
yeah, I'm not suprised by their under handed tactics.
This is just as bad as the Banks over charging a few years back. People should be repaid their fine's forthwith if this is all true.

Why bother paying the fines? I haven't paid any tolls or fines in the last few months as I have a big dispute with them and they won't let me just pay the toll. I don't care though as I know they will never take me to court.

simples

kbannon wrote: »

On the assumption that it is actually true, is anyone surprised?

this is indeed true, I had many debates with customers who had not received letters. the response we had to give was "eFlow are not legally obliged to send these letters, they are a reminder only" but in the same breath we would ask customers to ensure they take letters with them to a store to make payment. This always caused confusion.

Seth Brundle

Thats just daft.
"We don't have to send you a letter but if we don't then you can't pay in a shop and we'll increase the fine!"

jenny100

Hi simples PM me and let me know who you are, I will tell you then hehe, but ssh, as the informationI have posted is more than what I should have posted, but I thought it best that the customers knew the real truth and to stop TP agents and angry customers from having a go at each other.

The truth always comes out in the long grass, if anyone doubts me PM me and I can confirm anything you want to know.

I want to express my deepest sympathy for all southern road users, as a TP employee (and I do speak for all TP employees) I was utterly ashamed to do some of the things BEF asked me to do and all employees felt the same, no matter what we did to try and fight your battle BEF always made it harder for their customers and for us or they just simply ignored us.

Alls ended now and I can't say I am upset at the prospect of not working with BEF ever again but I am totally gutted at losing my job at TP, all this is a result of how we were treated by BEF, funnily enough, it resembles the way the southern customers are also being treated.

thebman

Its about time this thing came to a close and got pushed into the media TBH.

Its been a disaster since it launched and with the things the company has been getting up to as outlined above by now ex-staff, it is shocking. One could be forgiven for giving the company the benefit of the doubt and that the employees are just mad after being let go with no notice except the things being described are things that I think most people couldn't come up with if they were trying to initiate false claims against a previous employer that they have an axe to grind with.

Anyway, my sympathies to the staff members that have been let go. Having no notice isn't really acceptable. I'm sure there is some notice requirement in your contracts or in employment law that you might be able to get some pay for weeks notice even though you didn't work the notice as they didn't want you to. Would seem only reasonable to me. They have certain obligations to their staff although they obviously don't see the need to fulfill obligations.

If they have falsely dismissed you lot for not providing a service when they wouldn't let you then you might be able to take them to an employment court or something for unfair dismissal. If everyone went in on it then I imagine they wouldn't have a leg to stand on. Of course I don't know if you have a leg to stand on legally so don't consider this legal advice or anything.

I think we should collectively start trying to push this further into the media by contacting programs like the last word and contacting local representatives about this issue.

It seems crazy they've been able to get away with it for this long. I'm lucky I don't travel that way and when I do, I can travel the back roads to avoid the toll.

Our man in Havana

I have emailed the Sunday Tribune about this.

jenny100

I am glad this is being taken on board by the irish public, in no way are we going to take the blame any longer for BEF's mess. All media reps should be notified of these issues and maybe out of all this mess some good will come out of it. I wish you all luck and again if you want to know anything else PM me and I will do my best to help you.

Its to late for us as agents but it's not to late for us to help the irish public, I hope I can regain your faith in Teleperformance by going above and beyond my ex job role and doing what I can to help you all.

Sponge Bob

Any more subcontractors Jenny , bar Abtrans and Payzone ??

I have been collecting contact information for all the suspects involved in this diabolic system in this thread in Consumer Issues

http://www.boards.ie/vbulletin/showthread.php?t=2055407898&page=9

jenny100

Hi Sponge bob, BEF are subcontracted by the NRA. They manage the gantries, the image review (cameras that pick up your reg and tags) and the computer systems which are used by the call centre agents. Payzone and now Abran and now subcontracted by BEF.
The only other company I can think of are Sanef who manage the maintenance of the cameras and gantries, they are also french.

Forgive me if I have missed out on anything or I am slightly of the mark but this is all I know.

Payzone manage ALL payments, whether taken in a shop or taken over the phone or over the website.

In reality the call centre is just an answering service, BEF rule and control everything.

Hope this helps

J

Sponge Bob

Sanef OWN 80% of BEF .

ART6

Bond-007 wrote: »

That is absolutely criminal.

With FF involved in it, is that a surprise?

The recent posts in this thread and Consumer Issues should inflame every citizen with outrage. I sincerely hope that the media will now pick this up and reveal just what utter crooks our elected leaders and their damned quangos are.

I too am emailing every b****y newspaper I can think of. Meanwhile, to all of you folks who have lost your jobs, if I was a lawyer I would love to take your cases to the labour court. The way you have been treated is beneath contempt.

jenny100

Sanef wouldn't be used much with us at all, it's more BetEire Flow that we know off. They must be the originators of the whole barrier free tolling.

This is not the first time this has failed, this has happened in America and after 2 weeks one of their gantries was shut down, it was a total mess.

You seem pretty clued up sponge, pm me and fill me in on how you are so knowledgable on all of this!!!

72862mm

Hi Jenny,

I am too an ex TP agent. completely gutted at losing my job when is just seems that no matter what we did BEF were out to get us! this whole moving to abtran lark is purely a publicity stunt to gain the public's confidence. Now thanks to you and hopefully more of our colleagues we can tell the real truth before this all goes too far! you go girl!

What you have said gives customers a much better insight into what really goes on - instead of the complete BS that that they leak to the press. Just a shame that TP were used as the scapegoats in all of this, we had some really good people who worked their butts off and did not deserve this at all.

I am a true believer in karma and these people will get their comeuppance!!

simples

72862mm wrote: »

Hi Jenny,

I am too an ex TP agent. completely gutted at losing my job when is just seems that no matter what we did BEF were out to get us! this whole moving to abtran lark is purely a publicity stunt to gain the public's confidence. Now thanks to you and hopefully more of our colleagues we can tell the real truth before this all goes too far! you go girl!

What you have said gives customers a much better insight into what really goes on - instead of the complete BS that that they leak to the press. Just a shame that TP were used as the scapegoats in all of this, we had some really good people who worked their butts off and did not deserve this at all.

I am a true believer in karma and these people will get their comeuppance!!

true story!! now that everyone can pick our brains and get honest answers, instead of just restating and rewording the incomparable policies and procedures, they can get a good idea of just what we're dealing with!

Big Nasty

Interesting information but is it safe to allow this information to be posted on boards.ie - whether it is true or not. I'm sure boards has received solicitors letters for less!

Sponge Bob

Simon McBeth started with BEF in February , by April he had Adtrans on Board . By June he fired you lot . And yet I think it was planned before he came in at all .

That is a valuable four month period for BEF where they can fix their systems , make Payzone fix THEIR system ( good luck there ) , and hopefully for them to avoid:

1. Court Cases Court Cases Court Cases and Court Cases
2. Investigations by the Parliamentary Select Committee ( you guys should contact them , especially Labour ones)
3. Having their contract terminated by the NRA for non performance and dereliction and downright fraud against the Irish Consumer

Simon has been brought in to fix a mess created by others. BEF were awarded the eFlow contract nearly 2 years before Simon came in . They had nearly a year and a half to get things right . He has only been there 5 months .

I feel that you guys have been made scapegoats for the myriad failures of BEF to design and implement a system since they were awarded the contract on the 21 March 2007 .

Good luck to Simon, there are evidently many muppets in BEF .

This is his job description .

http://www.linkedin.com/in/simonmcbeth

Director of Communications and Customer Relations BetEire Flow[/B]

(Outsourcing/Offshoring industry)
February 2009 — Present (5 months)
Senior Management accountability for Customer Service functions including Outsourced Contact Centre and all other customer touch points. Provide direction for 10 direct reports to ensure speed of response and world class customer service for the first EU project in the management of major tolling operation. Responsibilities include:

• Develop and deliver the customer service vision, strategy and organization throughout the business
• Liaise directly with the government body (NRA) to ensure satisfaction of customer servicing
• Lead, Co-Ordinate and manage on an integrated basis all individual sections responsible for interacting with the customers
• Be first person contact for communications, marketing and public relations areas on behalf of customer service
• Lead role in management of all business suppliers and key relationships
• Management of internal suppliers to ensure best practice delivery, including IT, HR and Facilities teams

But he is being paid very well and one should not feel sorry for him , especially as he has deliberately sacked 100's of people for the failings of BEF since the 21st of march 2007 .

HTH

SB

de-flowed

I am another TP employee who previously worked for eFlow customer services. In relation to anyone wondering why Teleperformance could no longer waive penalty charges in any capacity, as of Monday April 27th, Teleperformance agents could no longer waive fines as a "sweetener" (as coined by BetEire Flow)to customers who wish to register an account.

When pressed for reasons why this was the case we were issued further correspondence from BetEire Flow (BEF), alleging that NRA/BEF was being warned from a monopoly commission regarding using the waiving of penalty fines as a sales tactic. They stated that other tag providers (EasyPass, EirTag, Park Magic, etc) had complained about this measure, however to my knowledge customers under other tag providers were also having penalty charges waived left and right as a result of BEFs errors. Their explanation appears to have been completely bogus given that they reinstated this exact policy in the Abtran-run callcentre in Cork. Either they are in breach of a so-called monopoly commission once again, or they have outright lied to their own customer service staff.

BEF likely wished to exploit a get-out clause in TPs contract regarding the grade of service offered by the contact centre. To do so, they made increasing demands and removed options from TPs customer advisors, whilst retaining such "sweeteners" for Abtrans staff. Within roughly 1 1/2 months they were then able to successfully terminate TPs contract without suitable notice to TPs management and therefore its staff.

It should also be noted that TP management was aware of the situation with Abtran and had made requests to BEF that, should they wish to move the contract completely to Cork, they would at least provide some form of notice to accomodate the staff involved. This, of course, was ignored, and, as in many cases, the staff were only made aware of BEFs policies and actions through the press. In fact, many staff members were first made aware they were redundant when Simon McBeth decided to lambast TP on national radio, before our management could notify us.

I hope this provides some clarification regarding the situation TPs staff were in throughout. Everyone I worked with was dedicated to helping our customers in any way we could (even while risking disciplinary action for any attempts to waive charges or escalate customer complaints). The general impression from NRA/BEF was that users of the M50 were not customers that required service, but an outright inconvenience to them when they weren't paying up.

I would also like to point out that the eFlow website laughably remains inaccessible to anyone who happens to use the Safari web browser, not to mention that their entire online account registration process is more or less defunct. The website, for the past 6 months, decides on an arbitrary basis whether you can set up an account for your vehicle. You can quite easily try for yourself by accessing the account registration page at www.eflow.ie, and entering your vehicle registration. The system will then seemingly flip a coin and decide whether to let you proceed or advise you to contact the call centre. In many ways the eFlow operation is ideal for BEF/NRA in that there is no transparency on any level of the service. Payment must be made in accordance with their arbitrary demands, customers are directed away from the website to a Lo-Call number to register accounts, and in all cases regarding passages through the M50 you are deemed guilty until proven innocent.

My sympathies to anyone who at least remained civil with us on the phone, please be aware that we made every effort to ensure you weren't being fleeced by what is now clearly an unfinished and unlawful operation.

Seth Brundle

de-flowed wrote: »

I would also like to point out that the eFlow website laughably remains inaccessible to anyone who happens to use the Safari web browser, not to mention that their entire online account registration process is more or less defunct. The website, for the past 6 months, decides on an arbitrary basis whether you can set up an account for your vehicle. You can quite easily try for yourself by accessing the account registration page at www.eflow.ie, and entering your vehicle registration. The system will then seemingly flip a coin and decide whether to let you proceed or advise you to contact the call centre. In many ways the eFlow operation is ideal for BEF/NRA in that there is no transparency on any level of the service. Payment must be made in accordance with their arbitrary demands, customers are directed away from the website to a Lo-Call number to register accounts, and in all cases regarding passages through the M50 you are deemed guilty until proven innocent.

Firefox Attempt #1

We were unable to process your request for the following reason:
Error occured. Please try again later.
Please Contact our customer service department at this location. Contact: click here.

same again for #2, #3, #4 & #5
Safari Attempt #1

Your browser is not supported by this site. Please click here to get the latest version of Internet Explorer or here to get the latest version of FireFox.

Internet Explorer 8 - homepage doesn't render properly at all
Eventually get this

We were unable to process your request for the following reason:
Error occured. Please try again later.
Please Contact our customer service department at this location. Contact: click here.

72862mm

Guys, I am so glad the truth is finally coming out.

I really do not want to be associated with the shambolic BEF any longer and really hope that M50 customers also dissociate us from them.

BEF should be ashamed and embarrassed of their antics and I do not know how they sleep at night, i however sleep very well!

This your chance to have all your questions answered so please please keep them coming.......

simples

kbannon wrote: »

Firefox Attempt #1

same again for #2, #3, #4 & #5
Safari Attempt #1


Internet Explorer 8 - homepage doesn't render properly at all
Eventually get this

i love how the error message sounds like the dispute letters, entirely vague and with no real information provided, and both advise you to contact the call centre.. any wonder there were/still are(?) long waiting times on the phones!

Seth Brundle

if you go to the contact page as per the links in the error messages, one option is to email them

Email: http://eflow.ie/form_contact

Try emailing them using that link! :rolleyes:

dumpydee

BEF have knowingly turfed around 100 hard working people onto the scrap heap and Teleperformance are going above and beyond to try and generate new work for them whether within TP or elsewhere.

Good to see some fellow ex-eflow staff setting things straight.

Have a butchers at my new eflow banner idea lol

niceirishfella

PMSL @ the banner.

Toto Wolfcastle

kbannon wrote: »

Firefox Attempt #1

same again for #2, #3, #4 & #5
Safari Attempt #1


Internet Explorer 8 - homepage doesn't render properly at all
Eventually get this

I get that every time too on Firefox.

I believe that those in Abtran were fed the same story about how bad TP were at customer service. A friend who works there was lambasting them recently. I had my suspicions that she was wrong and did tell her at the time that it could have been the system rather than the fact that the entire staff were useless. (:rolleyes:) She didn't believe me though.

72862mm

nice banner dumpy!

Guys, just remember that the webform actually goes to TP agents (until next week sometime)

oh that might be something else i forgot to mention - they made TP keep on the email team to clear out the backlog before they took it over!! what a cheek! so the guys are currently working away on this and some other backlogs in the system which BEF were meant to work on but didnt - yet again we are cleaning up thier mess!

:mad::mad::mad::mad::mad:

jenny100

I believe that those in Abtran were fed the same story about how bad TP were at customer service. A friend who works there was lambasting them recently. I had my suspicions that she was wrong and did tell her at the time that it could have been the system rather than the fact that the entire staff were useless. (:rolleyes:) She didn't believe me though.[/quote]


It would be a good idea if the agents of Abtran were aware of this thread and read through everything that is being discussed here. I feel quite angry that agents of Abtran feel that we did not do our job properly. It is quite clear they have been fed a load of crap from BEF about us. I would also be interested to hear from a member of the Abtran staff as to what BEF have told them what they are allowed to do for the customers concerning waiving fines etc.

BEF advertised on a live radio interview that Teleperformance failed on a customer service survey where Abtran passed with flying colours.

Now let me ask the Irish public this, if you had a call answered by a TP agent who couldn't waive your fines for you and demanded you pay up as we were instructed to do so, you would feel very unsatisfied indeed and you would feel that you did not receive the best customer service, therefore requiring a complaint to be issued and having more and more phone calls to have your issue dealt with.

Now if you were answered by a Abtran agent who waived your fines there and then with no questions asked, I am sure you were more than satisfied with the customer service provided, having made only one call and having the issue resolved immediately.

Is it any wonder Abtran won the customer service survey?? Not only could we see that they were waiving fines but they were allowed to use other facilities that enabled them to waive fines for the customers.

I DO NOT want to come across as if I am trying to get at Abrtan as they do not know the full story to all of this but I would like them to be prepared and aware that Teleperformance did their best at all times, we did nothing to affect how you worked (so please do not say anything bad about us, a lot of my friends lost their jobs with families and homes to pay for and you do not know the whole story) and you did nothing to affect us. The people behind all the lies and deceit was BEF, I wish all the agents all the best in Abtran with this contract and if anyone from Abtran wishes to discuss what really happened then PM me and I can have an honest and open discussion with you.

So much more to say about this, the more said and the more this thread is advertised then the happier I will be, it will have made my painful ex job totally worth it. As you can see more and more ex agents of TP are logging on and majority of them have offered their help to all Irish M50 road users, if we were that crap and really didn't care we would not be on here offering our help, again I want to regain peoples faith in Teleperformance as they the best company to work for, to be told I had to leave was the most heartbreaking day I have ever experienced in my life.

simples

jenny100 wrote: »

As you can see more and more ex agents of TP are logging on and majority of them have offered their help to all Irish M50 road users, if we were that crap and really didn't care we would not be on here offering our help, again I want to regain peoples faith in Teleperformance as they the best company to work for, to be told I had to leave was the most heartbreaking day I have ever experienced in my life.

Hear hear! What customers maybe didn't realise was that most of the times we put them on hold we were practically begging our supervisors to allow us to go down some avenue to help customers, but with the strict procedures set out we had little in the way of options to help. And when we were backed up by a less than functional system is it any wonder we "weren't providing customer service" or whatever we were accused of.

Carawaystick

kbannon wrote: »

if you go to the contact page as per the links in the error messages, one option is to email them

Try emailing them using that link! :rolleyes:

That's not even an email link, email uses an address in the form username@hostname using an email client, while an address neginning http:// is the address of a webpage. same as a private message here isn't an email. Note how not using email won't let you copy yourself or anyone else to provide an paper trail.

72862mm

Yeah, they used to have an email address but changes to a 'webform' around christmas. They said this was because of the anount of spam they were getting!

Seth Brundle

Carawaystick wrote: »

That's not even an email link, email uses an address in the form username@hostname using an email client, while an address neginning http:// is the address of a webpage. same as a private message here isn't an email. Note how not using email won't let you copy yourself or anyone else to provide an paper trail.

I knew that - you should be telling eflow!

RebelLucanRente

Just signed up to post on this topic. I received two 47.50 fines in the post despite never being informed that I needed to pay two 3 euro fines at any point in the 14 days they allow you.

I have gotten no satisfaction from the customer support people and so have decided to raise this issue directly with the NRA (big nod to 2pack over on thepropertypin.com for pointing me in this direction).

I think anyone who is dissatisfied with BEF should big screaming at the NRA because this is the public body who contracted BEF to carry our this service.

I have informed the lady directly responsible for this PPP in the NRA that I will be calling her as a witness in any court proceedings against me to explain why she has not recified this obviously disfunctional system. I copied her boss on the mail.

I will be contacting my local councellors and TD's on this issue. I will be contacting every media outlet in the country if the issue goes to court. I'd encourage all other victims of sharp practices at the hands of BEF to follow the same route.

mp22

I will be using the m50 including the toll bridge next week this will be first time on the bridge in years whats the easist (least ammount of hassel)way to pay for same, ta

Our man in Havana

Pay it online with a credit card.

Kotek Besar

Sure fire way of avoiding the hassle and the cost, is not to use that part of the M50.

I avoid the toll by using the N2* instead. Adds about 15 minutes on to an approximate 3.5 hour journey from Waterford to Newry, which I can live with - easily.

I vow never to use the M50 toll again, ever.

*Or is it the N3? Can't remember off hand, I just set the sat nav to avoid toll roads.

thebman

Yeah I've only used it once and paid online afterwards and didn't have any problems.

Website is a bit weird though as it doesn't track how much you owe by your plate so you basically have to tell them how many times you used it instead of them knowing which would seem more logical (an acknowledgement that their system is flawed at its core if you ask me).

Anyway pay afterwards by credit card on the this page on the site:
https://csc.eflow.ie/myaccount/payUTT.aspx

Toto Wolfcastle

And always remember to get a screenshot of the payment receipt in case your payment isn't received by them.

simples

janeybabe wrote: »

And always remember to get a screenshot of the payment receipt in case your payment isn't received by them.

Definitely do this!! It is very important that you get both the "Reference" and the "Payment Reference" numbers, these are key to finding "lost payments". the "Reference" is nearly more important as this refers to the account the payment has gone to, but take both to be sure. If you pay in a store make sure you keep your receipt!!!! Even keep the receipts for a couple of months if you can, in your glove box or something, as some people can have issues even further down the line.

And if you are paying in a shop, get the person serving you to repeat the reg before you pay them, using the phonetic alphabet, and then check the receipt BEFORE you leave the shop to ensure the right reg has been entered.

If you have any doubts whether your payment went through, online or in a payzone store, the best thing is to ring. They take a very hard line in that it is your responsibility to ensure your payment is successful. Saying that you thought it went through isn't usually acceptable and if the person on the phone can't see the payment then more often than not you will have accrued fines which are payable unless you can provide proof of payment such as a bank statement. But that to me seems like more hassle than it's worth.

Sinderella

Still haven't found anyone who can answer the (to me) blindingly obvious:
How can they threaten to take you to court for "failing" to pay a toll when you refuse to pay a fine? (as happened to me)
I paid the toll, albeit a few hours late but I paid it. I'll be fecked if I'm gonna give them another 40 odd € on the back of the totally irrelevant law they keep quoting at me!

All letters are now filed in my green bin

I'd still put my money on this being the main reason for cases being chucked out of court. If one ever gets as far as court! :rolleyes: