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Bill pay Direct Debit problem with Vodafone if you opt for the At Home package

ircoha · 2008-08-11 20:54:58

I signed up for the Vodafone at home package in July and when I opened my Vodafone bill today it stated I was in arrears and that service could not be assured uinless I paid the arrears immediately. Rang them and they said account had gone to a cash status, problem with my credit card. Called the CC people who said no…

11-08-2008 9:54pm

#1

ircoha

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Join Date: August 2006

Posts: 2039

I signed up for the Vodafone at home package in July and when I opened my Vodafone bill today it stated I was in arrears and that service could not be assured uinless I paid the arrears immediately.

Rang them and they said account had gone to a cash status, problem with my credit card.

Called the CC people who said no issue with my account.

Called Vodafone again and got a new customer service person.

Known problem: setting up the DD to pay the At Home service on the same CC cancelled the DD on the mobile account.

[Move this if more a consumer issue.]

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