Yet another lame; "I can't get my Eircom Netopia to work with Smart!!" post

boardsie08 · 14-08-2008 12:54pm #1

Hey all!

Firt of all, sorry for the re-posting of a topic that has previously been done to death, however after reading through all the posts I'm still at a loss!

Basics:
I'm now connected with my PC via the Aolynk router I originally got from Smart, so that's all hunky dory!

I got a new laptop yesterday (running Vista) and I can't get it to connect with my Eircom Netopia router I bought a while back.

Currently I have the netopia router connected to my laptop via an ethernet cable. The wireless light on it is a solid, steady light, however the DSL light is blinking.

It's showing as being connected to a LAN network - I presume that's just Laptop -> router.

I can't connect to the internet.

I have the Eircom Netopia 2247-02

Software Version: 7.7.0r6

I can get onto Eircom's Netopia page - 192.168.1.254

And running a diagnostic shows the DSL as failing.

I have already tried a patch for this router which supposedly should make it work with any other DSL provider, but clearly that hasn't worked.

I'm a total novice when it comes to stuff like this, but I'd love to get it working!

Any advice guys? *looks hopefull*

Spear · 14-08-2008 12:58pm

boardsie08 wrote: »

Hey all!

Firt of all, sorry for the re-posting of a topic that has previously been done to death, however after reading through all the posts I'm still at a loss!

Basics:
I'm now connected with my PC via the Aolynk router I originally got from Smart, so that's all hunky dory!

I got a new laptop yesterday (running Vista) and I can't get it to connect with my Eircom Netopia router I bought a while back.

Currently I have the netopia router connected to my laptop via an ethernet cable. The wireless light on it is a solid, steady light, however the DSL light is blinking.

It's showing as being connected to a LAN network - I presume that's just Laptop -> router.

I can't connect to the internet.

I have the Eircom Netopia 2247-02

Software Version: 7.7.0r6

I can get onto Eircom's Netopia page - 192.168.1.254

And running a diagnostic shows the DSL as failing.

I have already tried a patch for this router which supposedly should make it work with any other DSL provider, but clearly that hasn't worked.

I'm a total novice when it comes to stuff like this, but I'd love to get it working!

Any advice guys? *looks hopefull*

This sounds familiar....

Anyhow, did you set the PPPoE as connection type, with the needed Smart username/password and set the VCI/VPI values?

boardsie08 · 14-08-2008 1:17pm

Spear wrote: »

This sounds familiar....

Anyhow, did you set the PPPoE as connection type, with the needed Smart username/password and set the VCI/VPI values?

Deja-vu perhaps? You just might be right!

RE: PPPoE type and VCI/VPI values.. sorry, I'm lost already!!

Y'see newb.. to the Nth degree!

Spear · 14-08-2008 1:21pm

boardsie08 wrote: »

Deja-vu perhaps? You just might be right!

RE: PPPoE type and VCI/VPI values.. sorry, I'm lost already!!

Y'see newb.. to the Nth degree!

The basic settings for the ADSL connection should have fields for these. VCI should be set to 8, VPI should be set to 35.

boardsie08 · 14-08-2008 1:24pm

You're probably gonna want to strangle me now for asking this, but oh well, here goes...

Erm, where might one input these values? How do I get into VCI/VPI properties?

Spear · 14-08-2008 1:33pm

boardsie08 wrote: »

You're probably gonna want to strangle me now for asking this, but oh well, here goes...

Erm, where might one input these values? How do I get into VCI/VPI properties?

This page

http://www.netopia.com/support/hardware/technotes/CQG_121.html

gives details and screenshots of how to enter all the needed info.

boardsie08 · 14-08-2008 1:34pm

Thanks, I'll go follow that now!

Thanks so much for your help in this btw, it's greatly appreciated!

boardsie08 · 14-08-2008 1:44pm

Ok so on the Configuration page:

VPI 8
VCI 35

Protocol: PPP over ATM VC muxed

Static IP Address: 0.0.0.0

IP Gateway: 0.0.0.0

Primary DNS Server: 0.0.0.0

Secondary DNS Server: 0.0.0.0

Connection type: Always On

UPnP: (Box is ticked)

IPSec PassThrough: (Box is ticked)

Spear · 14-08-2008 1:47pm

boardsie08 wrote: »

Ok so on the Configuration page:

VPI 8
VCI 35

Protocol: PPP over ATM VC muxed

Static IP Address: 0.0.0.0

IP Gateway: 0.0.0.0

Primary DNS Server: 0.0.0.0

Secondary DNS Server: 0.0.0.0

Connection type: Always On

UPnP: (Box is ticked)

IPSec PassThrough: (Box is ticked)

You need the protocol set to PPPoE, not PPPoA.

boardsie08 · 14-08-2008 1:52pm

Ok, so I made a few changes:

Protocol: PPP Over Ethernet LLC/SNAP

Primary DNS: 84.203.254.34
Secondary DNS: 84.203.255.34

EDIT: Still getting "DSL Connection is down" when I try to save the changes

Spear · 14-08-2008 1:53pm

boardsie08 wrote: »

Ok, so I made a few changes:

Protocol: PPP Over Ethernet LLC/SNAP

Primary DNS: 84.203.254.34
Secondary DNS: 84.203.255.34

Did you set the DNS yourself?

The protocol is correct now.

boardsie08 · 14-08-2008 1:56pm

I got the DNS from Smart;

http://support.smarttelecom.ie/bbsettings.htm

Not sure what else to do now.. Connection is still down.

Spear · 14-08-2008 2:00pm

boardsie08 wrote: »

I got the DNS from Smart;

http://support.smarttelecom.ie/bbsettings.htm

Not sure what else to do now.. Connection is still down.

In the expert mode there should be a page of line stats. Post the info from that.

boardsie08 · 14-08-2008 2:13pm

In Expert Mode:

DSL

Line Stat - Down

boardsie08 · 14-08-2008 2:21pm

I've also tried the following courtesy of Lennyman on the Smart forums:

If you have the latest firmware installed I have version 7.7.0r6 I have Netopia 3347NWG wireless router Check for latest for your model.
Then go to start menu clickk run then type cmd hit enter then follow these instructions.

Telnet to the modem\router ->
1. telnet 192.168.1.254
2. Username \ Passwords (if required i myself did not have to)
3. Type in *Configure* (with out the * of course)
4. Type in *dmt type*
5. Type in *set adsl2+*
6. Tpye in *up*
7. Type in *up* (you should now be back at top level where you started)
8. Type in *ppp*
9. Type in *set*
10. Keep hitting enter until port-authentication appears, then change to
11. type in *pap-only*
12. Press "ENTER"
13. Put in your Smarttelecom *Username*
14. Press "ENTER"
15. Put in your Smarttelecom *Password*
16. Press "Enter"
17. Hit enter a few times.
18. Exit
19. restart (Telnet session finishes...)
20. Wait a minute or two until the "Internet" light turns green...
21. Then Enjoy

_________________________________________________________________

RESULT:

Connection still down.

Wireless light: Steady, solid light
DSL light: Blinking
Internet Light: Off/unlit

Spear · 14-08-2008 2:24pm

boardsie08 wrote: »

I've also tried the following courtesy of Lennyman on the Smart forums:

RESULT:

Connection still down.

Wireless light: Steady, solid light
DSL light: Blinking
Internet Light: Off/unlit

Those instructions should set the modulation to ADSL2+. The light blinking means it's attempting to sync.

boardsie08 · 14-08-2008 2:33pm

So any ideas where I go from here then?

As you can see I'm totally clueless when it comes to this..

I really do appreciate your help though, thanks a million!

Spear · 14-08-2008 2:34pm

boardsie08 wrote: »

So any ideas where I go from here then?

As you can see I'm totally clueless when it comes to this..

I really do appreciate your help though, thanks a million!

Are there not line stats being displayed, attenuation SNR etc.?

boardsie08 · 14-08-2008 2:42pm

Spear wrote: »

Are there not line stats being displayed, attenuation SNR etc.?

Where do I get those?

I was looking here:

Expert Mode -> Statistics

Which contains:

DSL - which is where I obtained: "Line State = Down"
ATM
Ethernet
IP
LAN
Wireless
Logs

Spear · 14-08-2008 2:54pm

boardsie08 wrote: »

Where do I get those?

I was looking here:

Expert Mode -> Statistics

Which contains:

DSL - which is where I obtained: "Line State = Down"
ATM
Ethernet
IP
LAN
Wireless
Logs

You may wish to update the firmware. There's a later version available.

http://www.netopia.com/support/hardware/firmware/updates.html?224xw

boardsie08 · 14-08-2008 3:06pm

Right I've downloaded the latest firmware (a bin file) and transferred that to the laptop, however when I go to the routers homepage (192.168.1.254) I can't find the link anywhere to install the firmware bin file!?

Also, the following are set to "Disabled" - should they be enabled?

Bridging

Concurrent Bridging/Routing

?

You have the patince of a Saint btw! Thank you!

Spear · 14-08-2008 3:18pm

boardsie08 wrote: »

Right I've downloaded the latest firmware (a bin file) and transferred that to the laptop, however when I go to the routers homepage (192.168.1.254) I can't find the link anywhere to install the firmware bin file!?

Also, the following are set to "Disabled" - should they be enabled?

Bridging

Concurrent Bridging/Routing

?

You have the patince of a Saint btw! Thank you!

Bridging is used if you want to turn the router into something like a modem only, you don't want this, so leave them disabled.

This is their generic document for all routers, firmware upgrade instructions are on p 38

http://netopia.com/support/hardware/manuals/SoftwareUserGuideV77-Clsc.pdf

boardsie08 · 14-08-2008 3:20pm

Just figured it out there!

K, so the firmware upgrade has been installed, re-started the router, still no luck, connection is still down.

Only change now is that the DSL led is unlit now, when before it was blinking so not sure if this is bad/good?

All that's lighting now is the Wireless led

Spear · 14-08-2008 3:22pm

boardsie08 wrote: »

Just figured it out there!

K, so the firmware upgrade has been installed, re-started the router, still no luck, connection is still down.

Only change now is that the DSL led is unlit now, when before it was blinking so not sure if this is bad/good?

All that's lighting now is the Wireless led

It's probably reset to defaults, you'll need to reset the options again.

boardsie08 · 14-08-2008 3:55pm

Ok, looks like I'm a total idiot!

I had the two (wired and wireless) modems plugged in at the same time and according to Rana over on the Smart modems that's a big no-no!

So I've switched the modems and have the Eircom wireless one connected to my PC now and that seems to be working well - I'm connected through it now, and all the leds are lit up; DSL, Wireless and Internet - which it wasn't doing before.

Just stuck to find the "security key or passphrase" now so I can log onto the wireless network via the laptop.

Thank you so so much for your time and effort going through this step by step for me even if it looks like I was wasting your time all along

I appreciate all you've done for me so far though! thank you so so much!!

Think I'm 95% of the way there now.. hmmm.. security key or passphrase.. hmmm...

Spear · 14-08-2008 4:00pm

boardsie08 wrote: »

Ok, looks like I'm a total idiot!

I had the two (wired and wireless) modems plugged in at the same time and according to Rana over on the Smart modems that's a big no-no!

You needed to set those details anyway, so it wasn't a waste, and no, you can only use one modem per line.

boardsie08 · 14-08-2008 4:06pm

Spear wrote: »

You needed to set those details anyway, so it wasn't a waste

Actually that is true!

You're a total legend anyhow for putting up with me and my inane questioning!!

THANK YOU!

Yet another lame; "I can't get my Eircom Netopia to work with Smart!!" post

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