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Callcentres

Mr Benevolent · 2008-08-24 23:16:56

I've worked in callcentres for the last ten years and want to give smaller callcentres the chance to utilise internal and external call monitoring, (random, scheduled or side-by-side) services. It'll be a one-man operation (me), and it can be as simple as mystery shop techniques or as complex as full monitoring. My…

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25-08-2008 12:16am

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Mr Benevolent

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Join Date: March 2008

Posts: 11372

I've worked in callcentres for the last ten years and want to give smaller callcentres the chance to utilise internal and external call monitoring, (random, scheduled or side-by-side) services. It'll be a one-man operation (me), and it can be as simple as mystery shop techniques or as complex as full monitoring. My experience is that too many callcentres just don't care about their customers or their staff - management do their best, but some things need to be done objectively.

I know there's a market out there for this service, and I'd like to get some opinions on how to market the idea, and if you think it's a terrible idea, tell me why!

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