Talk Talk

insinkerator

My parents recently switched our broadband and landline over to Talk Talk. And my mom is now complaining of a massive bill we got from them. Im just wondering if Talk Talk charge for Downloaded stuff. I download alot of torrents, is that what is causing the bill to go sky high? or is it just people using the phone?

guil

depends on the cap and they might charge extra for downloadin torrents

insinkerator

is there anyway i can find out their cap etc now, instead of waiting to ring them??

guil

have they got a website

optiplexgx270

Think you mean UTV (UTV Talk)? Or is it someone else?

https://ssl.u.tv/youraccount/

Soundman

Not UTV Talk. It's Talk Talk, which is, as far as I know, a Carphone Warehouse company.

http://www.talktalk.ie/

They operate a Fair Use policy on their BB package according to the T&Cs

Cabaal

TalkTalk operate a Fair Usage Policy in Ireland afaik and do not have set caps...atleast they didn't lasttime I looked through there T&C's and website. I'd suggest your mother call them and query the bill, I'd say its down to phone call charges..

pizzahead77

Usually, when you subscribe to a new service, you get a bill for the line rental and in this case broadband from the day you are connected to the end of next billing period plus the next month(s) line rental and broadband so this may explain the high bill

foggy_lad

yes the 1st bill usually looks more like a double bill with the last months calls and line rental plus they also add the NEXT months rental, if this is the case it is normal for most companies.

Kazu

you pay for the broadband the date it goes active on the line

ive seen customers waiting six months for talktalk broadband

while you wait for the their wireless modem to arrive can take two weeks plus

so your paying for broadband your not using

the first bill is normally massive

one months line rental and broadband monthly fees in advance

there cap is 100gb a month go over it and they will limit your connection

there is a thirty euro connection charge for the broadband

if you signed up for talk complete plus broadband there is 30 euro connection charge and fifty euro transfer fee

hard to find that info on their website


talktalk used to have Irish tech support for the broadband provided a good service


talktalk tech support is now in england very poor


customer service is based in Ireland 1902

they bill monthly so have to pay bill before the next bill date

they will block your line for something like 20euro owed on your account
and then charge you five euro late payment charge

payment options are poor they only take credit card payment over the phone no laser

there system is only set up for english debit cards they are a english company after all

all bills come from england and all payments go to england eg if a customer makes payment by cheque

insinkerator

Thanks a ,illion everyone! Im guessing the bill isnt because of me after all then!:) You all have brough me so much relief!:D

JohnOwonga

Hello,

Any one know about TalkTalk be introducing the 7.6 Meg Broadband they currently only do 3meg service max.

There customer service is appauling.

TalkTalk Phone service charge €2-50 per minute to call India Landline yes thats a whopping €2 euros and 50 cents.

Cabaal

Well since they are a Eircom reseller like BT, UTV etc I'd imagine they'll have upto 7.6MB very very very shortly

2.50e a min, what number are you dialing JohnOwonga?
that doesn't sound right at all

JohnOwonga

Cabaal wrote: »

Well since they are a Eircom reseller like BT, UTV etc I'd imagine they'll have upto 7.6MB very very very shortly

2.50e a min, what number are you dialing JohnOwonga?
that doesn't sound right at all

>>>>>
That was months ago I remember I asked TalkTalk Customer Service
I am on Talk 3 Package all UK & USA numbers free of charge,
The only way you can bypass these crazy rates is allocate 5 frequently called numbers in places like India etc in my case it was a one off business number so I did not go for their special package.

Its sharp practise to me to charge these rates.

pizzahead77

JohnOwonga wrote: »

TalkTalk Phone service charge €2-50 per minute to call India Landline yes thats a whopping €2 euros and 50 cents.

Not sure about that €2.50 - their website states €1.72 (inc vat) - http://www.talktalk.ie/docs/int_rates.pdf


Eircom charge €2.21 per minute to phone India - a Band 10 country according to http://www.eircom.ie/About/Activities/Sn1_pt2.pdf

Cabaal

whoops read that all arse ways, thought the 2.50e comment was in relation to calling there indian support or something

nevermind, anyway if you want to call a landline in India why not just use Skype, Blueface etc etc etc

JohnOwonga

pizzahead77 wrote: »

Not sure about that €2.50 - their website states €1.72 (inc vat) - http://www.talktalk.ie/docs/int_rates.pdf


Eircom charge €2.21 per minute to phone India - a Band 10 country according to http://www.eircom.ie/About/Activities/Sn1_pt2.pdf

>>>>
I would like to point out that charge per minute was given to me by Talk Talk Customer Services Agents who generally behave like monkeys out of control i.e if you pay peanuts you get monkeys plus those jobs tend to have high staff turnover in them too but not now with a recession I think.

It was a ripoff compared to Blueface.ie vonage.co.uk and that Switz Crowd Fineara call13434.ie

But then it was good value compared to Eircom so why do people stay with Eircom because they are employees of theirs and get staff discount
or its for Patriotic Reasons?

pizzahead77

JohnOwonga wrote: »

>>>>
I would like to point out that charge per minute was given to me by Talk Talk Customer Services Agents who generally behave like monkeys out of control i.e if you pay peanuts you get monkeys plus those jobs tend to have high staff turnover in them too but not now with a recession I think.

It was a ripoff compared to Blueface.ie vonage.co.uk and that Switz Crowd Fineara call13434.ie

But then it was good value compared to Eircom so why do people stay with Eircom because they are employees of theirs and get staff discount
or its for Patriotic Reasons?

Usually down to people just not bothering to change providers - better the devil you know and all that

Cabaal

Most people are really lazy and some even think that if they change from eircom they'll have to change there number or something stupid like that

JohnOwonga

pizzahead77 wrote: »

Usually down to people just not bothering to change providers - better the devil you know and all that[/quot

>>>>
I guess thats Why People like Eddy Hobbs the Irish Money Saving Guru does so well advising people on saving money never seen him advise people on switching from Eircom he must have shares in it compared to UK
excellent site www.moneysavingexpert.com run by a TV Personality called "Martin Lewis"

Ever noticed in Ireland RTE never do undercover TV programmes about dodgy builders with old Grannies ready to be fleeced lol

I think Ireland is only for the Super Rich its getting like the Channel Islands
Jersey & Guersey in certain ways,
There are more helicopters in Ireland than any other country in the World per capita.