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Anyone tried to contact Eazypass recently?

  • 26-08-2008 11:40pm
    #1
    Redsoxfan
    Registered Users, Registered Users 2 Posts: 5,337 ✭✭✭


    Due to our company switching banks and the process going off without any hitches whatsover, we got an e-mail from Eazy Pass last week to say that our account was suspended due to the last DD bouncing and if we do not contact them within 14 days, the account will be disabled/closed/whatever.

    Trouble is, nobody is answering the phone or e-mails there for the past week.

    Anyone else having problems contacting these guys? Is it anything to do with the upcoming free flow hoopla on the M50?


Comments

  • #2
    Little Miss Cutie
    Registered Users, Registered Users 2 Posts: 1,194 ✭✭✭Little Miss Cutie


    I had the unfortunate pleasure of ringing these guys yesterday. If you are willing to hold for 45 mins (which I did), you will finally be put through to someone :)


  • #3
    Heroditas
    Registered Users, Registered Users 2 Posts: 9,558 ✭✭✭Heroditas


    Cutie_pc wrote: »
    I had the unfortunate pleasure of ringing these guys yesterday. If you are willing to hold for 45 mins (which I did), you will finally be put through to someone :)


    I thought I was bad when I was on hold for 20 minutes last Friday! :P


  • #4
    Little Miss Cutie
    Registered Users, Registered Users 2 Posts: 1,194 ✭✭✭Little Miss Cutie


    I would suggest moving your account to eflow. I am with them and always get through straightaway. I was calling eazypass about my mam's account, (she doesn't like any thing technical) and I found that the girl who answered the call was very unhelpful and put me on hold everytime I asked a question as she had to ask someone else!!!!!!


  • #5
    L1011
    Registered Users, Registered Users 2 Posts: 69,592 ✭✭✭✭L1011


    Took me 15 minutes to get through to my own (other) tag supplier to change my reg plate yesterday, I suspect they're all swamped with last minute panickers.


  • #6
    Jip
    Closed Accounts Posts: 3,418 ✭✭✭Jip


    As said above, I suspect they're swamped at the moment. When I've previously had to deal with them they've always answered more or less immediately.


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  • #7
    rushbrook
    Registered Users Posts: 38 ✭rushbrook


    had the exact same thing happen -- forgot I had changed my card recently and instead of e-mailing or contacting me that there was a problem they tell me on a Friday evening that my account has been suspended (by e-mail) .. of course they have no office hours on a Saturday and eazypass.ie is looking a bit strange today. useless


  • #8
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,346 ✭✭✭✭jimmycrackcorm


    I had an email a few months ago about my card details being out of date and my account would be suspended within 14 days. so I ring up and give new details ( this was before August so I got through ). I went on holidays and came back and discovered that the account was closed and I couldn't get through since. I just gave up on that tag.


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