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Cancelling Irish Broadband ( IBB )

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  • 30-08-2008 1:59pm
    #1
    TakeTheVeil
    Registered Users Posts: 553 ✭✭✭


    I'm looking to move to UPC so i'm just looking for a little advice on cancelling the contract I have with IBB.

    I dropped them an email a week ago asking them about the processes I should go through to cancel the broadband service I have with them. I'm outside the 12 month period so AFAIK I can leave whenever. I haven't heard back since so should I just cancel the direct debit and dump all the equipment?

    Just to add, I sent an email to them a few months back (3-4 now) asking the same thing but they never got back. I ended up not cancelling the contract because I was going abroad for a few months and the others in the house didnt want the hassle of switching companies so they waited until I came back.

    Any advice?


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    #2
    Jilm
    Registered Users Posts: 863 ✭✭✭Jilm


    Call them on the phone to cancel, shouldn't be a problem if you're outside the minimum 12 months. They'll organise someone to pick up the wireless gear at a later point.

    I just made the switch from IBB to UPC, going from 3Mb breeze €48 to 20Mb cable €40... no brainer really :pac:


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    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Either ring them, or write a letter and send it by registered post. Give them the obligatory 1 month notice, pay the final month, and cancel the direct debit. They should send someone to collect the equipment.


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    #4
    TakeTheVeil
    Registered Users Posts: 553 ✭✭✭TakeTheVeil


    Bollox if im paying for the following month, IBB made me pay for the month in advance when I signed up. Ill give them a ring on Monday morning so.

    Jilm, how long did it take them to come and take the gear down. I'm switching to UPC too so should I cancel the IBB first, then order UPC or will I just do both at the same time?


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    #5
    Jilm
    Registered Users Posts: 863 ✭✭✭Jilm


    I rang IBB to cancel service on 13/8, was paid up till the 24/8 when it was turned off. IBB will pick up the gear this Monday. It was a pretty smooth process.

    I ordered UPC broadband & scheduled installation a couple of weeks ago through their site and an engineer installed it on the 25th no prob. There's a week to a fortnight wait for installations. Obviously, make sure cable broadband can be installed where you live before you cancel IBB.


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