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not allowed use credit to buy add-on

foggy_lad · 2008-09-05 11:09:42

i have encountered a problem now in using up my three-pay credit as a result of the issues below in that three are not allowing me to use the credit that they refunded to my account in may! they now say it was not a refund and are calling it "compensation" and a "goodwill gesture" and as such it can not be used to purchase…

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05-09-2008 12:09pm

#1

foggy_lad

Closed Accounts Posts: 20,373 ✭✭✭✭

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Posts: 19484

i have encountered a problem now in using up my three-pay credit as a result of the issues below in that three are not allowing me to use the credit that they refunded to my account in may! they now say it was not a refund and are calling it "compensation" and a "goodwill gesture" and as such it can not be used to purchase any add-ons or extra three services.
but at the time i was told that it was a refund.

surely if they took credit wrongly they should return the credit in the same way without any conditions of use attached?

http://www.boards.ie/vbulletin/showthread.php?t=2055210958&highlight=credit
http://www.boards.ie/vbulletin/showthread.php?p=54469102&highlight=credit#post54469102

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#2 05-09-2008 12:32pm
Cabaal

Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭

Join Date: October 2001

Posts: 26417

a refund would suggest your actually getting it back perhaps as a cheque or cash refund back into your hands, clearly if its on your Three account then its a credit.

I guess its down to their policy how credits can be used

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#3 05-09-2008 12:47pm
Nody

Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,316 CMod ✭✭✭✭

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Posts: 16344

OP you're missing the point, by giving it as GOOD WILL they are not admitting that they took it incorrectly in the first place nor any wrong doing. Hence they can add on such limitations as they are doing it out of the good of their heart (to exaggerate it).

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#4 05-09-2008 9:55pm
foggy_lad

Closed Accounts Posts: 20,373 ✭✭✭✭

Join Date: July 2007

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yes if it was given as goodwill gesture i would understand if they had some contitions on it but it was given as a refund added to my balance, and thanks must go to the supervisor/manager in three customer care who i was talking to earlier as it seems he has got this sorted out for me:)

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#5 08-09-2008 2:12pm
jimmycrackcorm

Registered Users Posts: 14,339 ✭✭✭✭

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Posts: 14135

You can't use free monthly credit either for the offer they have for 700 texts etc so this is not much different, You have to give money for add-ons it appears.

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