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Holiday complaints

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  • 05-09-2008 1:44pm
    #1
    FutureGuy
    Moderators, Computer Games Moderators Posts: 15,237 Mod ✭✭✭✭


    Hi all,
    I'm hoping to get advice on what to do next regarding the following situation. I'll keep it brief.

    My parents went on a very well deserved 2-week break to the Canaries in May through a travel company. 2 week stay in 4-star hotel, full board, the works.

    Holiday was a disaster, food was rubbish, staff were terribly rude, no english speaking doctor on call, no sign of any rep, no way near a 4-star hotel in any way.

    My parents arent one to complain, but I am. 2,000 euro for this holiday was a disgrace.

    I contacted the travel agency and told them of the complaints in mid-June, and I received an e-mail full of silly excuses which were completely unacceptable. They said that they would investigate, but because the hotel was so busy, it might take a while to get a response.

    I have sent 2 more email, and I keep getting told there has been no response. It's getting rediculous.

    I intend to send a final letter looking for some sort of compensation. I want to tell them that I will be investigating ways to make sure this is resolved asap.

    My question is, i'm not sure what to do next? Is there a third party I can contact to deal with this?

    Thanks!


Comments

  • Options
    #2
    biko
    Registered Users Posts: 81,220 ✭✭✭✭biko


    Some info here


  • Options
    #3
    mdebets
    Registered Users Posts: 1,747 ✭✭✭mdebets


    Don't you have to complain streight away when you are on the holiday, so that the tour operator has the possibility to rectify the complaints?


  • Options
    #4
    supermouse
    Registered Users Posts: 793 ✭✭✭supermouse


    mdebets is correct. Nothing will be done beacuse your parents didnt report the issue to the rep and give them a chance to sort it out like move their hotel or upgrade their room free of charge etc.
    If this was done and a customer service report was filled out and logged then you would have some stance but i really doubt you'll get any more than a list of excuses at this stage!
    Sorry :(


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