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Eircom BB keeps dropping when the phone is picked up

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  • 08-09-2008 5:13pm
    #1
    DirkVoodoo
    Registered Users Posts: 11,504 ✭✭✭✭


    Hey all,

    I've googled and searched but I guess I'm either not entering the right techno-babble or my problem is unique (doubt it).

    Basically the broadband here at home is Eircom, using a Netopia 3347 NWG wireless modem/router. One PC is connected by ethernet, another through a Linksys wireless adapter. There are 4 laptops that share the connection on and off throughout the day.

    The house has 2 landline phones connected and another connection for the sky box and the eircom phonewatch (all on the same line/number). All the lines have those filters that eircom give you to put between the phone line and wall jack.

    the problem is as follows: The internet works fine, both PCs and laptops connect without problem, however as soon as someone goes to use the house phone, the internet just dies and only picks up again a few minutes after the phone is put back on the hook.

    Its a fierce annoying problem and I cant seem to get any answers. Eircom are no use and give the usual "have you tried plugging the modem into a different socket?" support. The problem persists of course.

    Anyone any ideas?


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    #2
    Onikage
    Registered Users Posts: 1,451 ✭✭✭Onikage


    No ideas, but I have seen the same thing happen before with properly filtered devices. It may seem extreme but have you unplugged the phones, skybox & alarm and then tried ringing the landline?


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    #3
    DirkVoodoo
    Registered Users Posts: 11,504 ✭✭✭✭DirkVoodoo


    Nope, worth a shot, i dont know about the alarm part though, eircom dont seem to like anyone touching it. Its funny that we were told we might not be able to have eircom BB when we got it a few years ago because of the phonewatch!!!

    I'm pretty sure it never happened when we had the old netopia, non-wireless modem. But that might have been before we had sky plus too.

    Arrghh, headaches!


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    #4
    smellslikeshoes
    Registered Users Posts: 3,354 ✭✭✭smellslikeshoes


    Almost definitely a faulty filter issue.


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    #5
    Krusty_Clown
    Registered Users Posts: 19,518 ✭✭✭✭Krusty_Clown


    I have the same problem and I have replaced my DSL filter, so in my case, the problem lies elsewhere. My line stats are very good (attenuation, SNR), but drop to zero as soon as a call comes in (or goes out). I also have a phonewatch alarm fitted. I have only noticed it happening since the broadband speed upgrades.


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