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BT / Eircom broadband - check your bills

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  • 09-09-2008 11:27pm
    #1
    Mr NoTV
    Registered Users Posts: 204 ✭✭


    Hi all. Don't know if this has been raised before.
    We have BT broadband... used to be on €ircom 25 pay-as-you-wait...
    I checked the BT bills early in the contract and found a curious €8+ charge each month - I chased BT who says it's a hangover from €ircom's dialup that €ircom pass onto BT who happily rip it from your bank. Advised by BT customer services to get a cancellation code from €ircom, I would get a refund of the monies from BT that they took from our account. Did this... gave it to BT who, after months of chasing now state that €ircom have pocketed this money (for their dial-up service that we don't have) and that BT will NOT give a refund - basically - on yer bike! Get lost... bye!
    Look at your BT bills everyone - if you had €ircom 25 dial-up, make sure you're not still being charged / ripped off. If you are - chase BT and €ircom. You'll not get a refund ... yet ...


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    #2
    admol
    Closed Accounts Posts: 171 ✭✭admol


    That’s a monthly charge for Eircom dial-up because you never cancelled your subscription and has absolutely nothing to do with BT. One would assume that if you have broadband that you would no longer need a dial-up package but I’m afraid the onus would be on you to cancel the subscription.


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    #3
    smellslikeshoes
    Registered Users Posts: 3,354 ✭✭✭smellslikeshoes


    Yep think Admol has hit the nail on the head, its up to you to cancel a service.


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    #4
    Dardania
    Registered Users Posts: 3,612 ✭✭✭Dardania


    I got BT Broadband lately, and they mentioned on all of their letters you were responsible for disconnecting those services...

    Hate tha'!


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    #5
    Mr NoTV
    Registered Users Posts: 204 ✭✭Mr NoTV


    Yup. think you're right guyz. We believed the BT door-step-rep 1.5 years ago that on signing up, all would be sorted for us. Annoying that they led us to think there'd be a refund once we'd cancelled the €ircom25. Lost on that then. Cheers. Still feel ripped.


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    #6
    Red Sleeping Beauty
    Closed Accounts Posts: 6,443 ✭✭✭Red Sleeping Beauty


    Mr NoTV wrote: »
    Yup. think you're right guyz. We believed the BT door-step-rep 1.5 years ago that on signing up, all would be sorted for us. Annoying that they led us to think there'd be a refund once we'd cancelled the €ircom25. Lost on that then. Cheers. Still feel ripped.

    Welcome to rip off Ireland I suppose!


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