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Cant login to website or game? (17:28 Friday)

  • 19-09-2008 5:29pm
    #1
    Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭


    I've checked the website and while the servers were down today they are all reported to be up now.

    However, i just registered, got the mail and verified my account, went to log in and it refuses authentication.

    The website username and password box are greyed out and unresponsive too. Is anyone else having this problem?

    DeV.


Comments

  • Registered Users, Registered Users 2 Posts: 4,473 ✭✭✭R0ot


    login system would appear to be down on their website and in game... :mad:


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    They had time to change the website to grey out the boxes and what not, but not to put a post up on their front page? :rolleyes:

    Thanks for the headsup, I thought I was doing something wrong. I should never have doubted myself :p

    DeV.


  • Registered Users, Registered Users 2 Posts: 4,473 ✭✭✭R0ot


    DeVore wrote: »
    They had time to change the website to grey out the boxes and what not, but not to put a post up on their front page? :rolleyes:

    Thanks for the headsup, I thought I was doing something wrong. I should never have doubted myself :p

    DeV.

    Login on the website has been down since the server DT earlier today, game was working less about an hour ago though.


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    You'd think they could give a better error message then "authentication failure" and then tell you you've had three chances and refuse to do any more!

    Anyway, hopefully it will be back soon.

    DeV.


  • Moderators, Computer Games Moderators Posts: 23,207 Mod ✭✭✭✭Kiith


    Phew, i was worried that i would be able to login when i get home in an hour and a half. Have they fixed the scenario's yet? Get those magic hands ready R0ot...


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  • Registered Users, Registered Users 2 Posts: 4,473 ✭✭✭R0ot


    Kiith wrote: »
    Phew, i was worried that i would be able to login when i get home in an hour and a half. Have they fixed the scenario's yet? Get those magic hands ready R0ot...

    Yore ma said I could take the night off tonight to give her a break from my magic hands. :pac: (sorry won't be around tonight got an Eve event going on)


  • Registered Users Posts: 211 ✭✭whatduck


    Kiith wrote: »
    Get those magic hands ready R0ot...

    Durty. :D


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    Since I havent logged in yet (only just got the game)... I dont know if its my account details or the servers that are at fault when I try... (it just gives me a generic "this didnt work" error).

    Can someone post here when the login servers are back up? ta!

    DeV.


  • Registered Users, Registered Users 2 Posts: 689 ✭✭✭Evac101


    Heh - seems we'll be social to one another again then Dev ;)

    Lemme know server/faction and tell the terrible .c to join in while we're at it :)


  • Registered Users, Registered Users 2 Posts: 4,473 ✭✭✭R0ot


    Login seems sorted, now just the queues.... :rolleyes:


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  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    DeVore wrote: »
    I've checked the website and while the servers were down today they are all reported to be up now.

    However, i just registered, got the mail and verified my account, went to log in and it refuses authentication.

    The website username and password box are greyed out and unresponsive too. Is anyone else having this problem?

    DeV.

    The login on the website is deliberately down to reduce server load. The reg and code buttons on the left fulfil all currently needed functions to play the game.

    The authentication servers are up, I've just logged in to get a new 8 meg patch.


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    Still not working for me, I've registered a second account to see if something went splat with the first during their down time. Already fairly hacked off with war-europe.com and their unclear and idiotic registration process... I created a "username" and a "nickname" as requested, then they persent a "login" box... clever boys!



    DeV.


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    Nope, still b0rked for me. I'll post up a few screenies or if there is a ventrilo server somewhere I can jump onto that and see if I'm really being dumb or if my copy of the game is "special".

    DeV.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    DeVore wrote: »
    Still not working for me, I've registered a second account to see if something went splat with the first during their down time. Already fairly hacked off with war-europe.com and their unclear and idiotic registration process... I created a "username" and a "nickname" as requested, then they persent a "login" box... clever boys!



    DeV.

    When you reg a new account, you should receive a validation email with a needed link. Until the account is validated it can't be used. I added my CE code to my account just an hour or so ago, so things are working. Did you use a hotmail account?


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    I got the mail, clicked the link and got the verification webpage on both accounts I created :(

    DeV.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    DeVore wrote: »
    I got the mail, clicked the link and got the verification webpage on both accounts I created :(

    DeV.

    If the accounts validated okay, then you need to add the game serial key using the code option on the frontpage.


  • Registered Users Posts: 211 ✭✭whatduck


    Anyone having issues with their CD key? Not too worried for now because of the 2 week grace period but I thought I might aswell reg my key while I waited for the game to install and patch but I got an email saying my key was invalid, tried a few more times making sure I didn't type it in wrong and same deal.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    whatduck wrote: »
    Anyone having issues with their CD key? Not too worried for now because of the 2 week grace period but I thought I might aswell reg my key while I waited for the game to install and patch but I got an email saying my key was invalid, tried a few more times making sure I didn't type it in wrong and same deal.

    Some of the printing is really awkward. The 2's look oddly like Z's.


  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    You mean this page?
    http://www.war-europe.com/#/activation/?lang=en

    I dont have any special edition or anything (at least I didnt order any... I walked into town and bought it today over the counter. )

    the back of the manual reads: 157-SE-MCOUK .. which i am guessing refers to Standard Edition.

    Anyway, I stuffed in it there with my first account details and it accepted that though it looks like a simple mail form to me so I doubt it does anything.

    So far, this is a load of cack. :(

    DeV.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    DeVore wrote: »
    You mean this page?
    http://www.war-europe.com/#/activation/?lang=en

    I dont have any special edition or anything (at least I didnt order any... I walked into town and bought it today over the counter. )

    the back of the manual reads: 157-SE-MCOUK .. which i am guessing refers to Standard Edition.

    Anyway, I stuffed in it there with my first account details and it accepted that though it looks like a simple mail form to me so I doubt it does anything.

    So far, this is a load of cack. :(

    DeV.

    The needed code is of the form 6 - 5 - 4 -5 -4 -6 and probably begins with something like WARSEA.


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  • Business & Finance Moderators, Entertainment Moderators Posts: 32,387 Mod ✭✭✭✭DeVore


    Yep, I recognised the key alright, I just thought that that other code might shed some light on things.

    I believe I might have sorted it. I will explain what happened.

    When you register your account you will get an email that says this:
    Once you have confirmed your registration by clicking on the button, you can log onto the portal with your login and password, and access the Subscription section to set up your account. You can also log onto the game. The login and password are the same for both the portal and the game.

    this is a total fncking lie :)
    You CANNOT login into the website at the moment. And you CANNOT log into the game EVEN AFTER YOU HAVE CLICKED THE LINK. There is another step they dont mention (bizarrely!)

    You need to go back to the website and click the CODE button and fill in that form. This will MAIL your key to them and they seem to be hand authenticating them so it will take 10-15 minutes for them to send you confirmation that your account is finally FULLY set up.

    When you type in your key, be very careful of D's which look like 0's, U's that look like V's and other gotchas.

    Looks like i'm patching up now and shouldnt have any more problems.
    DeV.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    DeVore wrote: »
    Yep, I recognised the key alright, I just thought that that other code might shed some light on things.

    I believe I might have sorted it. I will explain what happened.

    When you register your account you will get an email that says this:
    Once you have confirmed your registration by clicking on the button, you can log onto the portal with your login and password, and access the Subscription section to set up your account. You can also log onto the game. The login and password are the same for both the portal and the game.

    this is a total fncking lie :)
    You CANNOT login into the website at the moment. And you CANNOT log into the game EVEN AFTER YOU HAVE CLICKED THE LINK. There is another step they dont mention (bizarrely!)

    You need to go back to the website and click the CODE button and fill in that form. This will MAIL your key to them and they seem to be hand authenticating them so it will take 10-15 minutes for them to send you confirmation that your account is finally FULLY set up.

    When you type in your key, be very careful of D's which look like 0's, U's that look like V's and other gotchas.

    Looks like i'm patching up now and shouldnt have any more problems.
    DeV.

    The normal site functions should be returned shortly. But if you're patching you're sorted.


  • Closed Accounts Posts: 2,717 ✭✭✭Nehaxak


    Thanks for this. Had been experiencing the same problems, was ready to put my fist through the screen :p

    Patching still stuck at 0% though :/


  • Registered Users, Registered Users 2 Posts: 27,348 ✭✭✭✭super_furry


    Spear wrote: »
    If the accounts validated okay, then you need to add the game serial key using the code option on the frontpage.

    That's what had me spitting feathers last night. They really could have made it clearer.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    That's what had me spitting feathers last night. They really could have made it clearer.

    In the long run the links and instructions will work, it's just these first few days of launch. The alternative is to have a totally hosed system like at the open beta launch.


  • Registered Users Posts: 227 ✭✭Mthor5


    Is it possible to set up a subscription yet with a credit card?
    I installed the ce yesterday,was given this link to log onto http:"//www.war-europe.com/#/?lang=en" ,but cant seem to find any place to log into to get into my account.


  • Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,488 CMod ✭✭✭✭Spear


    Mthor5 wrote: »
    Is it possible to set up a subscription yet with a credit card?
    I installed the ce yesterday,was given this link to log onto http:"//www.war-europe.com/#/?lang=en" ,but cant seem to find any place to log into to get into my account.

    No, the ability to add credit cards isn't there and it isn't needed for another 4 weeks.


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