Things you hate about working in the mobile phone industry.

Walkman

Ladies and gents, this is by far the best thread i have read here in a very long time. Very funny stories, im laughing out loud reading some of them. Keep them coming.:D

krudler

Me: "hello mobile phone company i work for, how can i help you"

customer "what day is it today?"

me:"friday...?"

customer "ok thanks"

me "......anything else i can help you with?"

Customer "nope, cheers"

now this is funny but even funnier is the fact that it was insanely busy at the time and this guy queued for over 20 minutes to get through to me!

failsafe

From back in my call centre days, the most regular one I got that let you know it was going to be "one of those calls":

customer : "I can't make calls/some other handset problem"

me : "ok, what make of phone is it?"

customer: "it's a voda-fone"

me "oy"

The other favourite:

customer " I can't make any calls, the phone is completely broken"

me "[troubleshoot a few things]... could you try turn your phone off and back on again to see if it can make calls now"

.........beeeeeeeep..... [line goes dead as customer was calling me from the 'broken' phone]

Used to happen (and I'm sure it still does) a crazy amount of times.

failsafe

Edit: Damn, duplicate post. Might as well add another one so!

Like krudler I had a fair few customers thinking that it was the number for the talking clock. Had 2 customers convinced I was an automated machine. One thing I certainly don't miss is that feeling of despair when you can tell it's going to be a long and painful call, like one customer who couldn't install his modem, so when I said "can you click on the start button" and he asked "where is that?" I knew it was going to be a long one!

120_Minutes

Customer: "hi, i'd like to sign up for a billphone/ get an upgrade for my bill phone"

Me: very good sir, i'll need a proof of i.d. and a proof of adress

customer: why? sure dont you have them from when i got my phone the last time? last year, in a different shop, AND POSSIBLY IN A DIFFERENT PART OF THE COUNTRY!!!!

or, if he's local:

"ah sure, why do you need that, sure you know me"

maybe i do, but vodafone DONT and i wish i DIDNT.


or a better one.

"what do i need to get a bill phone"

..current i.d. and adress proof no older than 3 months.

"ok i'll come back"

...einstein comes back with out of date passport or last years bank statement expecting it to be "grand"


or the guy that traded in a 6233 to get 40 off a 49 euro 2600....i told him:

"mate, you're trading in a better phone, keep it!"

"no, its ok"

"you sure?"

"yeah"

24 hours later, he's back....."i want my old phone back"

TOUGH **** PAL!!!!

Gillo

Ha, reminds me of the time some guy lost the plot because I wouldn't take a post card his mate sent him the previous summer as proof of address.

Some of the dodgy id's you get are hilarious also, pain in the a$$ though when you have genuine customers waiting to be served.

I remember serving a stuck up cow a whole ago, middle aged (well the higher end of the scale) yummy mummy sort she was using her upgrade to get her daughter a speakeasy upgrade, so I brought and asked her for her number and date of birth, she refused to give the date of birth but demanded I process the upgrade, in the end I had to turn the monitor around to show her the screen and what happens when you don't put in the DOB (nothing as it won't go any further), if the end she turned to her daughter and told her to stand at the door (it's a larger shop) while she gave her DOB. Chirst if she'd just given it in the first place the daughter wouldn't have noticed she was lying about her age.

Teferi

cgarvey wrote: »

/me looks forward to the follow up thread on the things you hate about those working in the mobile phone industry!

+1.

Some of the lads and lasses that serve you in these shops are just as bad as the complaints that some are giving about the customers

Gillo

Teferi wrote: »

+1.

Some of the lads and lasses that serve you in these shops are just as bad as the complaints that some are giving about the customers

Very true, but the majority do genuinely true to help customers, it can be hard at times though when you have people coming in who don't want to be helped, it's even harder when you spend hour's helping people like these and see sales walking out the door. While it's part of the service spending thirty minutes helping some old dear put numbers in a phone book, or tune in RTE1 on someone's radio (they also never know the frequency) and debating why guarantee's don't cover dropping your phone down the toilet, none of that goes against target's.

TBH, you could change the title of this thread to any other industry and get some class stories, I'm sure the hospitality industry would produce some great tales.

godskitchen

Its not just the mobile retail side of things, its all electrical retail.....

i am sure you all know the one about the women who got herself a laptop, returned it to the store because the cup holder snapped off......turns out to be the optical drive.....

tony1kenobi

coreilly1 wrote: »

Why should your customer not be offered the service of their contacts being copied over,no matter what the price of their phone is?

Fair point that. Next time I buy a house I'll get the auctioneer to move all my **** instead of renting a van.

chrislad

That's completely different. In all fairness, copying numbers takes all of 30 seconds from sim to sim. Every store I've worked in/gone to has a sim copier. If the sim doesn't hold all the numbers, I tell them tough luck, that I can only copy what's on the sim. A customer I once had had over 500 contacts so I ended up having to do 3 sim copies due to the limited number of space on the sim. I warned her that it would get confusing and I could mess it up and I would not take liability for it, but she still insisted I do it. One of the copies went bad and she lost 250 numbers and went crazy, called me an idiot and I just told her that I was done with her, and asked her to leave and told her she was informed of the risks beforehand. Any more than one sim swap and it gets messy. Besides, everyone should have their numbers backed on on their PC.

I have mine backed up on a sim card, memory card, MobileMe, Time Machine and Address Book on my iMac!!!

metalfest

and if you need 500+ contacts having them backed up should be a priority

drunkmonkey

Why can Irish Sims only hold 250 numbers, this is one thing that really <snip> me off about working in the irish mobile phone industry....

what evey happend to Samsung and there 1gb sims...?

http://www.pocket-lint.co.uk/news/news.phtml/5455/6479/samsung-unveils-1GB-SIM-card.phtml

krudler

when theres an issue with sms,something minor that affects it for an hour or two, and you'd swear it was the end of the world, people seem to forget that phones make, y'know, phone calls as well....

ageary08

chrislad wrote: »

That's completely different. In all fairness, copying numbers takes all of 30 seconds from sim to sim. Every store I've worked in/gone to has a sim copier. If the sim doesn't hold all the numbers, I tell them tough luck, that I can only copy what's on the sim. A customer I once had had over 500 contacts so I ended up having to do 3 sim copies due to the limited number of space on the sim. I warned her that it would get confusing and I could mess it up and I would not take liability for it, but she still insisted I do it. One of the copies went bad and she lost 250 numbers and went crazy, called me an idiot and I just told her that I was done with her, and asked her to leave and told her she was informed of the risks beforehand. Any more than one sim swap and it gets messy. Besides, everyone should have their numbers backed on on their PC.

Id have told her thats a no can do, I think its fair considering contact copying is offered as a free service, but copying 200 contacts from the phone to the sim 3 times would take an age. And yea, if you have 500 contacts not only do you need them backed up you probably also need a decent phone that can send them via bluetooth.

danger mouse

ageary08 wrote: »

Id have told her thats a no can do, I think its fair considering contact copying is offered as a free service, but copying 200 contacts from the phone to the sim 3 times would take an age. And yea, if you have 500 contacts not only do you need them backed up you probably also need a decent phone that can send them via bluetooth.

the shop i work in doesnt have a sim copier. So when i port someone it can be a pain in the ass moving all their contacts, as most phones are sim locked. This is when the trusty nok6300cpw comes in handy. move them to the spare phone then across too the new handset. would only do it for bill pay customers tho lol. With pre pay i just make up some excuse.

Worse bit of copying i ever had to do was for this lady who had pics of her still born baby on her phone and wanted them moved over to her new phone. FFS that was pretty messed up i have to say.

krudler

I did have a woman ROAR at me down the phone as we sent her recently deceased husband a bill, but she never rang to tell us so we could close his account, now granted this sort of thing would be pretty low on your to do list when coping with a death but she just couldnt see how it was possible we had no idea her husband died

Its always funny when people register prepay phones under made up names, i had a Harry Potter account once and the guy was looking for his website password reset, something we cant do without confirming name and d.o.b, so i was unableto help him under Mr Potter was able to confirm his details lol

danger mouse

Just thinking about it there and i have to say i feel sorry for people who have to Answer phones in a phone shop or network call centre. People are freaks on the phone. i was covering in a shop that hasnt got a divert to call centre in place and got this freak ringing the shop asking us if we could tell who was listening to his phone calls, he started going on about how he taught someone was tapping his phone and listening to his convo's with other people on the phone. Some taxi driver he was. i taught it was a wind up at first, but after a few minutes on the phone with him i released he was a paro nut job.

brophis

Customer: (walks into shop and hands me a phone) My phone's not working, fix it.
Me: Turns on phone.
Customer: Stunned as phone lights up.
Me: You turned your phone off ya dummy!

Customer rings shop looking to sign a bill pay contract and wondering what they need to bring with them. I tell them a valid photo i.d. and proof of address dated within 3 months and be sure it's dated within 3 months, that's from [insert date 3 months previous] onwards. Customer: "Ok thanks, i'll see you later". Customer and partner/child arrives in store later with bill more than a year out of date and starts to create a fuss, "I was never told it had to be in date..."

Customer: I got a 3g modem and having some trouble with it
Me: On which network?
Custmoer: 3g...

Me: Which network are you on?
Customer: 086 but i have an 087 number and i was on 085 but i buy 3 credit cause i'm actually 083

Good times! Legendary thread btw

Random

There's some whacky storys out there alright and then there's the usual ones you get day in day out.

I have someone hand a phone to me saying it wasn't working. I opened the back cover and water poored out all over me and onto the counter. She then told me she dropped it down the toilet and had brought it straight to the shop. Thank you very much miss, I'll just go wash my hands please get out of my sight !!!!!

Those people who doesn't listen when you give them precise instructions on what to bring back in stating it has to be x months old, in date, have photo, etc. You come back off lunch 2hrs later to hear them arguing with a colleague telling your colleague that you told them an 8 year old student ID and a letter from their mother would suffice.

There's the people who simply won't take no for an answer when you tell them they can't upgrade someone elses bill phone and renew their contract for them. These people I just stopped entertaining at one point and "no sir, I'm not calling anyone for you. I cannot do an upgrade for you, go away now please".

I hate customers who come in and quote their consumer rights (one's they've made up because their mate Johnny told them about this one time.. in band camp ...) and then threaten to sue you (and which point you invite them to take on your companys legal team). They always come back 2hrs later to take the offer you were giving them and act like they weren't a cnut earlier on!

So many people get abusive over nonsense things that it's unbelieveable. The amount of times I've told the customer I won't be serving them any longer and that if they have a problem with that they can chat ot the friendly security guy standing at the door is unbelieveable..

Agree with Chrislads comments about copying numbers too.. there's a line you get to where you've really done more than you should be doing for the customer and all you get back is abuse in return.

Me: Which network are you on?
Customer: 086 but i have an 087 number and i was on 085 but i buy 3 credit cause i'm actually 083

So true

How many customers have you had not be happy wiuth a refund on a faulty phone? I don't understand some people. This person wanted compensation for the phone she bought this morning that was faulty and was now not working. I didn't have any more in stock so I offered full refund and to transfer back stuff to their old phone (which was in pwo) but they were unhappy!!!!

I did get fed up of the line "I'm telling you this is how it is. Would you like to speak to customer care who will tell you the same thing I just did?". People just don't listen.

Bah .. too many to bitch and moan about .. it's getting late .. I'll write some more later !

chrislad

I've had people asking me for travel expenses because their phone was faulty and they had to come to the store to exchange it or send for repair.

"I'm over an hours drive away! Why isn't the shop closer?"

"I'm sorry. Can you contact our head office with your address and I'll get them to move us"

krudler

The travel expenses one is hilarious, would you like us to refund you the time and effort it took to come buy the phone in the first place? moron

Teenagers are the worst, epecially when it comes to unlocking their phones
"yeah i have an 085 sim from an new phone but i want to use it in my old 086 phone but its locked, i bought it as an upgrade but not on this number on my 087 number and i want to register it to my 086 number and get the code so i can use my 083 number in it" um.....can you say that again

people who have a problem with their phone, then ring in ON THAT PHONE
"oh my bluetooth wont work"

and you expect me to push the big red Fix Everything button i have on my desk to make it work do you?while you're talking on the phone? hmm? do you expect a mechanic to be able to fix your car while your driving it around town? go away now silly person

and old people....:mad:
"how do i send a text?
ok go into menu
"wait you're going too fast! where?"
menu...
"wheres that?"
see the words MENU on the screen? push the button right underneath that
"under the screen? but it doesnt come off?"
no on the phone but vertically down from the part of the screen with MENU written on it
"oh right yeah, ok now what"
go into MESSAGES
"settings?"
no MESSAGES
"contacts?"
MEEEEEEEEEESSSSSSSSSSSSAAAAAAAAAAAGGGGGGGGGGGGGEEEEEEEEEEEEESS!!!!
"oh right love, now?"
go into WRITE NEW
"ok"
o know type in your message
"when i type its making funny words appear!"
you have predicitve text turned on
"what what now?, god i'm so useless hee hee!"
quite...

cue ten minutes of trying to turn off predicto text, all the while with me trying to papercut my wrists open to ease me from the daily hell i go through

why phone manufacturers make manuals is beyond me since nobody ever thinks to read them, the amount of time people have said "oh they should tell you how to do this on the phone" to which i reply "well there is an instruction manual" and i get "ah sure who reads them ha ha sure if we all knew how to use my phones you wouldnt have a job, ho ho!" yes and by not listening to your dumb ass I'd be doing something worthwhile with my life!

MunsterCycling

Great thread btw but it seems that most people working in the industry are either there too long and need a break or are just plain uninterested in customer service and should really move away from the sales area altogether.

My 2c.

MC

krudler

MunsterCycling wrote: »

Great thread btw but it seems that most people working in the industry are either there too long and need a break or are just plain uninterested in customer service and should really move away from the sales area altogether.

My 2c.

MC

But this isnt a thread about the great customers, theres plenty of them but they're few and far between , you'll sometimes get calls from people who are intelligent, actually listen to what you're saying instead of butting in with questions abut things you were going to tell them anyway if theyd just listen and get the fact that screaming down a phone over something thats easily fixed isnt the way to go, most people are complete morons when it comes to their phones and act like children when they ring customer care, its not being uninterested its the fact that talking to the same idiots about the same thing 50 times a day is draining

Rsaeire

As with most things in life, bad experiences tend to be remembered more often than the good experiences. It's s shame, but that's how it is.

I also agree with the previous post. The thread is pretty self explanatory so one can't expect stories of happy customers and the happy, helpful staff that assisted them in this particular thread.

ageary08

krudler wrote: »

and old people....:mad:
"how do i send a text?
ok go into menu
"wait you're going too fast! where?"
menu...
"wheres that?"
see the words MENU on the screen? push the button right underneath that
"under the screen? but it doesnt come off?"
no on the phone but vertically down from the part of the screen with MENU written on it
"oh right yeah, ok now what"
go into MESSAGES
"settings?"
no MESSAGES
"contacts?"
MEEEEEEEEEESSSSSSSSSSSSAAAAAAAAAAAGGGGGGGGGGGGGEEEEEEEEEEEEESS!!!!
"oh right love, now?"
go into WRITE NEW
"ok"
o know type in your message
"when i type its making funny words appear!"
you have predicitve text turned on
"what what now?, god i'm so useless hee hee!"
quite...

cue ten minutes of trying to turn off predicto text, all the while with me trying to papercut my wrists open to ease me from the daily hell i go through

why phone manufacturers make manuals is beyond me since nobody ever thinks to read them, the amount of time people have said "oh they should tell you how to do this on the phone" to which i reply "well there is an instruction manual" and i get "ah sure who reads them ha ha sure if we all knew how to use my phones you wouldnt have a job, ho ho!" yes and by not listening to your dumb ass I'd be doing something worthwhile with my life!

In fairness though, most old people (is there anyway to say with out sounding like a 16 year old ) do struggle with technology, I think its one of those things that will always happen, it still really annoying sure, but at the same time I don't think they fall in the same category as rude or abusive customers.

As for something worthwhile with your life, ah cmon, did ye really expect to find it in a phone shop .

seclachi

I might be in here next, my father isnt much use at technology himself, he actually had one of those easy to use phones they had out a while back. Anyway he was due an upgrade so I thought instead of him getting a basic €100 phone for free, id get one of the more expensive models for free for meself and buy him the basic phone separately. So we marched into the shop together and my dad announced he needed an upgrade and pointed out the fancy phone, yer man took one look at his fisher price phone and made a beeline for the most basic model he could find. We tried to convice him that my dad wanted the more expensive model for the organiser. Id say he knew full well what was going on, especially at the end when I said " oh yea, he travels to alot of countrys outside the eu, so could he get the phone unlocked" . My friend did something similar recently, so I guess its a common enough occurance.

One thing that struck me was that when your man thought my dad wanted it he was big on trying to get the basic phone and he mentioned he gets alot of customers who dont know how to use the phone with a touch screen, Id say thats a big problem for them.

krudler

Oh i get that old people are afraid of technology, but it annoys me that they blanket refuse to even attempt to leanr how to do something, even a quick read of a manual can solve most issues, the people who are amazed that turning their phone off to simply refresh their number on the network are funny, as if the fact you havent turned off an electronic device once in the months you've had it wouldnt some way affect it, do you leave your tv turned on 24/7? no!

people who cant read their imei number baffle me
"its printed under the battery, its a 15 digit number that begins with 35..."
"is this it?model 6300"
"no its a 15 digt number, starts with 35"
"EAB56?"
"15 digits, starts with 35...."
"not its not here, i own the only phone with no imei number"
"15...digits...starts...with...35"
"oh yeah i have it! 244556"
"gaaaaagghhhhhhhhh!"

120_Minutes

or when they cant put in credit.

"can you put that in for me love, i'm hopeless with it"

so you cant dial 1741, press 2, key in the voucher number I'VE CIRCLED FOR YOU then press hash.

its as hard as japanese algebra alright.

drunkmonkey

120_Minutes wrote: »

or when they cant put in credit.

"can you put that in for me love, i'm hopeless with it"

so you cant dial 1741, press 2, key in the voucher number I'VE CIRCLED FOR YOU then press hash.

its as hard as japanese algebra alright.

I put them on speaker phone so everyone can hear their balance and see how little credit they have, I make it look so simple, they nearly feel ashamed for being so retarded....:)

+1
for mobile top up surcharges

krudler

people who ring while on a carkit piss me right off, ok if its a quick call about a puk or something but people who are barelling down the n7 at 100kmh and ring to go through their bill history and tariff options, wtf?! isnt that the type of thing you sort of need to pay attention to?

mobileplaza

120_Minutes wrote: »

or when they cant put in credit.

"can you put that in for me love, i'm hopeless with it"

so you cant dial 1741, press 2, key in the voucher number I'VE CIRCLED FOR YOU then press hash.

its as hard as japanese algebra alright.

don't mind putting it on for punters but when i offer to show them, they cant be arsed learning that really gets my goat!!

aslo the dumb questions

any of the ready steady go cards!
any slim cards!!

i think there should be a license given to use phones!!

120_Minutes

or the brad pitt from snatch types (most pc way of describing them)

"any 086 chips boss"

me: "sure" under my breath: "salt and vinegar?"

tony1kenobi

1.

The Mark: "The battery on this phone is sh*te.I bought 4 phones from you and they are sh*te.I'll never buy here again"

Me: "If you trade in that phone I'll knock 50 quid off a new one"

The Mark:"Ok"

Me: "See you in 3 months dip****".

2.

Punter: I want a memory card for my phone"

Me:"Ok, would you like a 1 or a 2 gig card"

Punter:"How much will a 1 gig hold"

Me:"About half as much as a 2 gig"

Punter:"I'll take the 2 gig"

Me:"cock"

3.

Punter:"Why do you need a photo ID"

Me:"I used to just photocopy faces till someone went blind"

4.

Punter:"Do you have this phone"

Me:"I'm out of those"

Punter:"Can I buy this one"

Me:"That's a dummy phone, it isn't real"

Punter:"But can I buy it?"

Me:"Course you can dickhead, one million dollars and I'll throw in the blue sticky thing"

AlmightyCushion

tony1kenobi wrote: »

1.

The Mark: "The battery on this phone is sh*te.I bought 4 phones from you and they are sh*te.I'll never buy here again"

Me: "If you trade in that phone I'll knock 50 quid off a new one"

The Mark:"Ok"

Me: "See you in 3 months dip****".

2.

Punter: I want a memory card for my phone"

Me:"Ok, would you like a 1 or a 2 gig card"

Punter:"How much will a 1 gig hold"

Me:"About half as much as a 2 gig"

Punter:"I'll take the 2 gig"

Me:"cock"

3.

Punter:"Why do you need a photo ID"

Me:"I used to just photocopy faces till someone went blind"

4.

Punter:"Do you have this phone"

Me:"I'm out of those"

Punter:"Can I buy this one"

Me:"That's a dummy phone, it isn't real"

Punter:"But can I buy it?"

Me:"Course you can dickhead, one million dollars and I'll throw in the blue sticky thing"

Cheers, I nearly wet myself reading that.

drunkmonkey

<snip>

drunkmonkey

I fuppin hate Meteor and their "Data Protection" I had 3 pissed off customers today over that...

Feckin cheap skates, their getting away with not giving genuine customers upgrade credit all in the name of data protection...

Did I mention i fuppin hate meteor..

Sam if your listening, try and defend their data protection policy and i'll bop u:D

Sam Vimes

drunkmonkey wrote: »

I fuppin hate Meteor and their "Data Protection" I had 3 pissed off customers today over that...

Feckin cheap skates, their getting away with not giving genuine customers upgrade credit all in the name of data protection...

Did I mention i fuppin hate metero..

Sam if your listening, try and defend their data protection policy and i'll bop u:D

3 Rock Ohh Ya!!

emmm, it's not so much their policy as a legal requirement and if 3 aren't following the same policy you should report them to the data protection commissioner

what exactly did they do? i take it you were trying to get people's pins to register their new phones and they couldn't provide the registered name, address, dob and some recently dialled numbers?

drunkmonkey

Sam Vimes wrote: »

what exactly did they do? i take it you were trying to get people's pins to register their new phones and they couldn't provide the registered name, address, dob and some recently dialled numbers?

They didn't know their pin numbers and meteor refused to talk to them without it......stupid, stupid, company...

DOB wouldn't do, last 3 numbers would't do, address wouldn't do.....like come on what they hell are they up to......same thing a few weeks ago, couldn't replace a sim for a guy or get him upgrade credit...

they are horrible to deal with, much prefer 3, Voda and 02....at least they have some bit of cop on....

Sam Vimes

drunkmonkey wrote: »

They didn't know their pin numbers and meteor refused to talk to them without it......stupid, stupid, company...

well that's just not true. quite often i've called up requesting people's pins and i've called without knowing the pin literally hundreds of times.

if you don't know the pin they ask for either two recently dialled numbers or the last top up amount or date. if that's not what happened when you called you either got someone on their first day or they took a dislike to you

drunkmonkey wrote: »

they are horrible to deal with, much prefer 3, Voda and 02....at least they have some bit of cop on....

bwahahahahahahahahahahahaha, no they don't. two days ago i called 3 about an issue that's been going on since may. the first thing he suggested was turn your phone off and on, baring in mind i had just told him the issue started in may.

then he took loads of details, eg phone model (irrelevant to the problem) and where i had the problem (irrelevant to the problem, ie everywhere) and did not ask one single relevant question. i had to volunteer the information he'd need to fix the problem.

he said the technical department would call me back. then i got a call back yesterday from someone who asked me all the same irrelevant questions and said i'd get another call back. sure, they know exactly what they're doing

and just in case it wasn't clear from the above, this wasn't the first time i'd called. They've been trying and failing to solve the issue since i first reported it in may

drunkmonkey

Sam Vimes wrote: »

if you don't know the pin they ask for either two recently dialled numbers or the last top up amount or date. if that's not what happened when you called you either got someone on their first day or they took a dislike to you

eh no they don't, they ask where you bought the phone, if you don't know that or the pin number your screwed, stupid stupid policy, in all honesty how many meteor customers are out there that haven't a clue where their phone originally came from, let alone the pin number these people are advised to change phone number if they want to upgrade or register, there's data protection and then there's just been stupid....gggrrrr:mad:

what's the problem with 3...

Rsaeire

drunkmonkey wrote: »

eh no they don't, they ask where you bought the phone, if you don't know that or the pin number your screwed, stupid stupid policy, in all honesty how many meteor customers are out there that haven't a clue where their phone originally came from, let alone the pin number these people are advised to change phone number if they want to upgrade or register, there's data protection and then there's just been stupid....gggrrrr:mad:

what's the problem with 3...

I don't think there is enough time in the night to discuss what the problem with 3 is.

And also, how bad has it got when we can't expect people to remember where they bought their mobile phone?

Sam Vimes

drunkmonkey wrote: »

eh no they don't, they ask where you bought the phone, if you don't know that or the pin number your screwed, stupid stupid policy,

they do sometimes ask where the phone was bought that is true. And this is a stupid, stupid policy. It's so stupid in fact, that it's not their policy. You have to give 3 identifying pieces of information and they can be anything off a large list of thing like recently dialled numbers and top up amount etc etc.

i just called meteor and they asked my name, address and pin. I said i didn't know my pin and he
said "that's no problem, what's your date of birth?". So i don't know who you're talking about but it's not meteor customer care

can someone else please confirm the above for mr monkey?

drunkmonkey wrote: »

what's the problem with 3...

see my above post

edit:he also then told me my pin without even being asked

chrislad

Sam Vimes wrote: »

they do sometimes ask where the phone was bought that is true. And this is a stupid, stupid policy. It's so stupid in fact, that it's not their policy. You have to give 3 identifying pieces of information and they can be anything off a large list of thing like recently dialled numbers and top up amount etc etc.

i just called meteor and they asked my name, address and pin. I said i didn't know my pin and he
said "that's no problem, what's your date of birth?". So i don't know who you're talking about but it's not meteor customer care

can someone else please confirm the above for mr monkey?

see my above post

edit:he also then told me my pin without even being asked

Sam is correct. Meteor look for 3 pieces of information.

This can be any of the following plus others I may have forgotten

Name
Address
Date of Birth
PIN Number
Last 3 calls or texts
Last top up date
Last top up amount
What store phone was originally purchased in
Tariff plan you are on (as far as I know, this is only used with bill pay customers)
Password (if you've registered one to your account)

If you don't know at least 3 of these, you shouldn't be allowed to operate a phone. Meteor don't make up these laws. They just enforce them. If you ring up asking for a PIN number, they're hardly going to ask you for the PIN number. That's just silly.

*smacks monkey with a rolled up paper*

Silly monkey

Random

Now, let's get back on topic and have NO MORE TALK OF WHAT METEOR DO AND DO NOT ASK FOR! please ..

krudler

carphone warehouse dealers that dont understand what a port resume is.....

had 4 of them today, 4! how hard is it?if its a number that originated on the network they dont need another number to port onto, monkeys i tells ya

also indy dealers who want to change a customers tairff, update their address, renew their contract and upgrade their phone, all while the customer isnt even in the shop as they "had to nip out" grrrrrrr!

120_Minutes

krudler wrote: »

carphone warehouse dealers that dont understand what a port resume is.....

had 4 of them today, 4! how hard is it?if its a number that originated on the network they dont need another number to port onto, monkeys i tells ya

ha! how about customers who cant remember if they were EVER on o2?

"i want to move to o2"

ok, have you ever been on o2 with that number in the past?

"errrrrr....no"

20 mins later when porting onto a fresh number doesnt work. yeah, you were on o2 before.

"really? jaysus..."


i learned what a port resume was VERY quickly thank you very much.

krudler

Ok if its a different prefix i'll give you that, but 086 number=port resume, yet people still get ported onto new packs and it doesnt work, and yeah how people cant remember what network they were on is beyond me

Garth

120 Minutes

I especially loved the ones who, in 2006, couldn't remember they'd been with o2 in 2005.

You can understand if someone was with Digifone and they don't make the connection but for the love of all that is holy, if you don't know what company you were paying for your phone calls lastbloodyyear then god help you.

120_Minutes

and i'll raise by mentioning the people who dont know what tariff they're on. :rolleyes: