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Warning - Online Purchases!

rosullivan · 2008-10-09 11:17:11

I made the mistake recently of trying to buy a camera on www.purelygadgets.co.uk. They gave a great price on a Panasonic TZ5 with a memory card. It didn't arrive, depite promises and they kept telling me it was just about to be shipped. In the end I had to cancel my order under the European Distance Selling Regulations and…

09-10-2008 12:17pm

#1

rosullivan

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I made the mistake recently of trying to buy a camera on www.purelygadgets.co.uk. They gave a great price on a Panasonic TZ5 with a memory card. It didn't arrive, depite promises and they kept telling me it was just about to be shipped.

In the end I had to cancel my order under the European Distance Selling Regulations and threaten them with the Irish police if they didn't return my money (they took the money from my credit card straight away when I ordered of course).

Stay away from them!!!

R

P.S. Anyone know a decent and reputable online shop where I could buy my TZ5???:)

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#2 09-10-2008 12:40pm

Cabaal

Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,517 Mod ✭✭✭✭

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http://www.digitalrev.com/ and there two ebay shops are pretty good, never had problems with them
also http://www.warehouseexpress.com

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#3 09-10-2008 4:12pm

el_loco_blanco

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Pixmania is very good. They are based in France and so far I have bought 5 items from them and they were very reliable. They will accept laser cards. Make sure though that you watch out for the zen engagement. You have to go through a few clicks of the mouse to get rid of it.

Komplete.ie is an irish company that offer great deals on some camera and other electronic equipment. We use them in work and again there was never a problem. These only accept credit cards or you can post off a cheque

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#4 09-10-2008 4:14pm

Dades

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Re the above... I'd use Komplett over Pixmania given the choice.

I have had both good and bad experiences with Pixmania, but only good with Komplett.

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#5 09-10-2008 4:17pm

mathias

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Komplete.ie is an irish company

I would recommend komplett too , I have a huge spend history with them , even got my TV off them , but they are not Irish .... they have an Irish site though. ( and a depot in Blanchardstown)

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#6 09-10-2008 4:21pm

Danbo!

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mathias wrote: »

I would recommend komplett too , I have a huge spend history with them , even got my TV off them , but they are not Irish .... they have an Irish site though. ( and a depot in Blanchardstown)

and now have a pickup point in blanchardstown if you are worried about delivery.

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#7 09-10-2008 4:25pm

Alun

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el_loco_blanco wrote: »

Komplete.ie is an irish company ...

They're actually Norwegian ...

http://www.komplett.ie/k/k.asp?action=custserv&topic=info

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#8 09-10-2008 8:54pm

5uspect

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And they have a forum here on boards!
http://boards.ie/vbulletin/forumdisplay.php?f=241
as do Elara

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#9 09-10-2008 11:04pm

leche solara

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or you could try here: http://www.7dayshop.com/catalog/product_info.php?cPath=777_1&products_id=104086
the blue TZ5 for £182

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#10 10-10-2008 8:40am

rosullivan

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5uspect wrote: »

And they have a forum here on boards!
http://boards.ie/vbulletin/forumdisplay.php?f=241
as do Elara

Thanks- got it on Pixmania fora decent price. Plus paid by PayPal so got to use some of my balance there .

Komplett not perfect either. I bought a hard drive from them. They sent me the tracking number. A week later, the tracking status was still "With Sender". Komplett told me it must be An Post's fault - they said they only got the tracking number when it actually shipped. 5 minutes later, An Post were able to tell me from the tracking number that it was a pre-printed number they gave to Komplett and that Komplett had scanned it into the system they day I placed my order, but the package had not been prepared for collection by An Post yet - a week later. When I phoned Komplett back with that information,they admitted it. I ended up having to cancel that order and place another one. Let's see if that arrives.

Why do online retailers feelthey have tolie to their customers? Do they not realise goodcustomer service is they key to repeat business, no matter how low the prices are?

(Going to put this on the Komplett board as well - thanks!)

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#11 10-10-2008 8:51am

el_loco_blanco

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You learn something new everyday.

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#12 10-10-2008 9:11am

Cabaal

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Oh I'd also recommend Komplett, I've bought about 8K worth of stuff from them and only ever had two issues once was the item was faulty when received which they replaced no questions asked, the other An Post kicked about the place and broke it and Komplett replaced this also.
No problems getting queries answered either

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#13 10-10-2008 9:11am

5uspect

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rosullivan wrote: »

(Going to put this on the Komplett board as well - thanks!)

That's why its there. Give 'em hell!

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#14 27-05-2009 5:32pm

patrick whitty

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i ordered a printer from komplete and got it in three days
patrick

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#15 27-05-2009 11:51pm

ozzirt

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I have dealt extensively with EBay sellers for several years, and never had any problems. Of course, this has the problem of no backup service should something go wrong. You have to decide whether it's worth the risk.

On one occasion I bought a faulty 2Gb SD card, I described the problem (it needed reformatting every few downloads), and the Chinese seller replaced it without question and even said not to bother returning it.

These people do a lot of Internet business, and they are very careful not to get bad press as EBay will wipe them very quickly should they get too many complaints.

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#16 28-05-2009 8:25pm

Butterbear

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I too bought on Digitaal Rev. I got a Nikon D80 kit with two lenses and had absoloutly no problems: they delivered in 4 days. Paid a small amount of tax. Generally very happy with the purcahse and would highly reccommend them.

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