Ive been totally shafted by Dealer- what can i do?

Kingmaker

Hi all,

Traded my car in for a different car at a dealers (I assume I can't mention names) a few months ago and have had nothing but problems since.

I have brought it back to them for the same problem no fewer than 6 times and it is still not fixed. They keep telling me that they are not seeing a problem. They tell me that they have had diagnostics run and see nothing wrong. I have DVD footage of the problem occuring time and again. I have shown them this footage. They still take it in, do nothing, and hand it back to me a few days later.

When I asked for a refund I was told "It's your car sir!". Which was nice.

I brought it in again 2 weeks ago because it was burning oil. They said they would look at it. They took it for a few days and then handed it back. I asked to talk to the mechanic. He knew nothing about the oil problem because they hadn't told him.

They took it for an NCT last week- it passed for emissions. The oil level was fine just after the NCT (6 days ago). I have had to add 2L of oil today.

Is there anything I can do??

I know of SIMI, but they have been pretty unhelpful.

Thanks for any help...

alo1587

Get your solicitor involved.

Ferris

List details of the problems you have been encountering and the type of car, that gives people here more info to go on.

Also you seem to be very clear of your communication with your dealer, make sure to record (Date, Time, who you have talked to, outcomes etc) all communication with the dealer. That leaves you in a stronger position to go to an SIMI appeal process or to a solicitor. Also you could contact consumer affairs for advice.

Kingmaker

OK Car is 2002 Ford Mondeo 1.8 LX, petrol.

Problem 1- puncture within 4 miles of garage forecourt (these things can happen)
Problem 2- engine spluttering (injector coil is replaced)
Problem 3- engine cuts out (within 8 days of purchase) and will not start again. Injector coil is replaced.
Problem 4- engine splutters and needs several attempts to kick in when warm- a lot of cut outs (I am not a learner driver etc) Diagnostics are run- new ssettings are loaded to on board computer
Problem 5- engine still spluttering and cutting out- Diagnostics are run- no problem is found
Problem 6- engine still spluttering and cutting out- fuel pump is changed out
Problem 7- car is burning oil at a rate of 2L per 600 miles- put through NCT and passed.

The solutions and actions taken are what they have told me they have done.
They were unwilling and unable to produce print-outs or records of diagnostics. The fuel pump was not changed out either (I checked the serial number pretty early on).
Ford garage had no record of running these diagnostics

These people are total cowboys- it's a pity I can't name and shame them

mickdw

Id say you can name them. You are only detailing your experience with them.
The spluttering is obviously the same problem just not being fixed properly. The oil useage is over the generally accepted level of 1L per 1000 miles although even that level of oil useage is way too much in my book. Get a report done on it and take it to solicitor.

FX Meister

My pops had the same issue with the same type of car from <snip>. Assholes to deal with. They are pure scumbags.

Modedit: you've been around long enough to know not to do put in libelous remarks like that. That's a warning.

bazz26

Discusing this topic or even naming them at this stage on a public forum will not do you case against them any good.

Speak with the National Consumer Agency for advice on what your rights are:

http://www.nca.ie/eng/

Seth Brundle

Problem # 1 is not a problem so it should not be listed.
Is this a Ford main dealer? If not then I would be reluctant to let them mess around with the ECU software settings.
As for the 'serial number' on the fuel pump - are you mistaking a part number for unique serial number?
Were they ignition coils that were replaced?

What's your coolant like? Any signs of oil in it? Are there any traces oil oil leaks under the engine? Does the car smoke much?
Could the stuttering be caused by something as simple as a vacuum leak?

mickdw wrote: »

Id say you can name them. You are only detailing your experience with them.

Don't mention them OP!

galwaytt

kbannon wrote: »

Don't mention them OP!

General comment: it's only libelous if it's not true.

peasant

galwaytt wrote: »

General comment: it's only libelous if it's not true.

rubbish

1) the OP may hurt his possible legal case by discussing it prior to legal action
2) the opposing party may gleam information for their defence from a public discussion

3) lastly and most importantly: It's boards that would be sued for libel (were that to happen) not the OP. boards doesn't want nor need legal cases ...hence DO NOT "NAME AND SHAME"

also ..do not goad others into "naming and shaming"

Are we all clear on that now?


Ende der Durchsage

Seth Brundle

You are right but as we have no idea as to whether or not this all happened, we do have to err on the side of caution!
Anyway, back on topic...