Aer Arann just cancelled our flight without notification...

Bass Cadet

Unbelievable! Arrive to galway airport at 7am to get the Dublin flight...'Oh ya, sorry that flight has been cancelled...did ya not get an email?'...an EMAIL!! :eek: Plans were in tatters, had to buy my girlfriend a new flight at the cost of €250 from shannon as she has to be in Paris today....Does anyone know if there is an Aer Arann strike on or what?? Can't get through to the b@stards either :mad:

kayos

Huh no notice? Did they give you the reason for cancelling the flight?

Bass Cadet

kayos wrote: »

Huh no notice? Did they give you the reason for cancelling the flight?

Nope, yer one at the desk just took our names and said you should get a refund in 7 days. She just said "it was cancelled, I don't know any more details"...I was actually speechless. I felt like I had just got a boot in the stones and paid money for it

GerardKeating

Bass Cadet wrote: »

Unbelievable! Arrive to galway airport at 7am to get the Dublin flight...'Oh ya, sorry that flight has been cancelled...did ya not get an email?'...an EMAIL!! :eek: Plans were in tatters, had to buy my girlfriend a new flight at the cost of €250 from shannon as she has to be in Paris today....Does anyone know if there is an Aer Arann strike on or what?? Can't get through to the b@stards either :mad:

With the wind last night and this morning, i am not surprised the flight was cancelled.

biko

Yeah either the storm or the new cutbacks

Xenophon

Hi,

If they only told you when you turned up at the airport then you are entitled to compensation as well as a refund!
http://www.aviationreg.ie/Cancellation/Default.209.html

Give them a hard time - they might go on about the weather, but if you keep at it you should get something out of them to get you to go away!

GerardKeating

Xenophon wrote: »

Hi,

If they only told you when you turned up at the airport then you are entitled to compensation as well as a refund!
http://www.aviationreg.ie/Cancellation/Default.209.html

Give them a hard time - they might go on about the weather, but if you keep at it you should get something out of them to get you to go away!

If an airline can prove that the cancellation was caused by an extraordinary circumstance which could not have been avoided even if all reasonable measures were taken no compensation is payable.

Examples of extraordinary circumstances are meteorological conditions

Not if it is the weather...

Bass Cadet

Xenophon wrote: »

Hi,

If they only told you when you turned up at the airport then you are entitled to compensation as well as a refund!
http://www.aviationreg.ie/Cancellation/Default.209.html

Give them a hard time - they might go on about the weather, but if you keep at it you should get something out of them to get you to go away!

thanks for that...I won't stop wrecking their heads till I get compensation

Bass Cadet

GerardKeating wrote: »

Not if it is the weather...

there wasn't a puff of wind or a drop of rain at 7am this morning

Bass Cadet

Bass Cadet wrote: »

there wasn't a puff of wind or a drop of rain at 7am this morning

Maybe but the plane and crew mightn't have been able to leave whereever they were yesterday due to the wind, giving a knock on.

Try it anyways and see but don't spend that compensation just yet.

mikom

Bass Cadet wrote: »

there wasn't a puff of wind or a drop of rain at 7am this morning

Where? Galway or Paris?

fifib

if she asked you did you not receive an email about the cancellation, then they would have had to have know a bit in advance to go email all passengers supposed to be flying. although yesterday was bad the evening was fine but it did get very windy about 3am again..i live out by airport...and id find it hard to believe they were sending out passengers cancellation emails at that time!
did you get an email from them?

Bass Cadet

fifib wrote: »

if she asked you did you not receive an email about the cancellation, then they would have had to have know a bit in advance to go email all passengers supposed to be flying. although yesterday was bad the evening was fine but it did get very windy about 3am again..i live out by airport...and id find it hard to believe they were sending out passengers cancellation emails at that time!
did you get an email from them?

Nope, no email. I checked my confirmation email and they obviously had the right address and my mobile number. Absolutely shocking state of affairs. The lady at the desk said that a good few other people were not informed either

Bass Cadet

mikom wrote: »

Where? Galway or Paris?

flight was galway to Dublin. I should point out that we obviously missed the connecting flight to Paris...lost money on that aswell, it was over €100

Down at least €350...thanks aer arann