Insurance companys are now copying Ryanair.

Run_to_da_hills

Insurance companys are now taking on the Ryanair approach. In the race to win over customers thay are offering knock down premiums but once they have you they will hit you with extra surcharges to make up for this.

Recently I wanted to change over a vehicle on my specified policy. A charge that was normally FOC with the same company that I had been dealing with for the last 6 years. To my surprise I was quoted an "administration charge" of over e40.00 for this service.

How long will it be before these companies will be transferring us to premium rate customer service phone lines. :eek:

craichoe

Run_to_da_hills wrote: »

Insurance companys are now taking on the Ryanair approach. In the race to win over customers thay are offering knock down premiums but once they have you they will hit you with extra surcharges to make up for this.

Recently I wanted to change over a vehicle on my specified policy. A charge that was normally FOC with the same company that I had been dealing with for the last 6 years. To my surprise I was quoted an "administration charge" of over e40.00 for this service. How long will it be before these companies will be transferring us to premium rate customer service phone lines. :eek:

Quinn Direct were always like this ??? In fact i can remember a few years ago comparing them to Ryanair

Berty

Hibernian tried to outsource their call centre to India and there was uproar. Thats how they want to save money but people promised to boycot them if they tried it.

Run_to_da_hills

quirke_folder wrote: »

Hibernian tried to outsource their call centre to India and there was uproar. Thats how they want to save money but people promised to boycot them if they tried it.

I just spent the last 15 minutes on to an 3 Mobile Indian Rep, it was a blo**y nightmare. Nothing against the guy on the other end but judging by the poor quality of the line it was definitally a VOIP. We had to repeat every thing about four times at each end.

Berty

Run_to_da_hills wrote: »

I just spent the last 15 minutes on to an 3 Mobile Indian Rep, it was a blo**y nightmare. Nothing against the guy on the other end but judging by the poor quality of the line it was definitally a VOIP. We had to repeat every thing about four times at each end.

I do not mind speaking to guys in India because they are generally always very polite but they are very black and white with the rules. As an outsourced company, Im sure they have to be.

Hotels are very similar now with the Ryanair effect. You can now book a hotel like Bewleys Ballsbridge for €89 a night. Breakfast is extra and if you bring a car that is extra. The Herbert Park is the same and they charge extra for tea & coffee in your room. No welcome tray.

Some people dont want the bells and whistles policy and it could be of benefit to people to build their own policy to tailor them and not the one the sales agent on the phone wants you to take.

L1011

quirke_folder wrote: »

Hotels are very similar now with the Ryanair effect. You can now book a hotel like Bewleys Ballsbridge for €89 a night. Breakfast is extra and if you bring a car that is extra. The Herbert Park is the same and they charge extra for tea & coffee in your room. No welcome tray.

Lower star the hotel the more chance of price-included breakfast, parking, internet, etc.

Europa in Belfast and The Point in Edinburgh were the worst hotels I ever stayed in for charging for everything and being generally quite poor - 4* though. 2* & 3* places across the UK and Ireland and everythings included.

unkel

There is a reason QD is cheap (for young male drivers)

CrowdedHouse

quirke_folder wrote: »

Hibernian tried to outsource their call centre to India and there was uproar. Thats how they want to save money but people promised to boycot them if they tried it.

At least with Hibernian it's free if you do it online,you have to register and get a Client number.

javaboy

I changed my policy with QD literally 5 minutes ago because I'm switching cars. I was charged only the difference in premium between one car and the other. There was no admin charge for making changes to the policy.

Seperate

A permenant change is free. A temporary charge is when they charge.

Do it on their website and it costs nothing.

Berty

I tried to hire a van and Hibernian wanted €75 to move it for up to 48 hours. I only wanted it for 24 hours but they still wanted it. I paid it and then realised I needed the van 2 days later. They wanted another €75. I went through every manager arguing that I paid for 48 hours and used only 24hours and wanted to use my other 24hours or they are breaching a written contract.

Eventually they agreed to it. They then called me a week later to say my Laser card never went through because they were missing a digit. Ooopps, I didnt remember hiring a van by then.

After 4 weeks of writing to me and me writing back they gave up and said they would write it off as their own admin error.

miju

in fairness even when you put all the extras into the calculator at ryanair car insurance site their quotes are still quite cheap

Run_to_da_hills

miju wrote: »

in fairness even when you put all the extras into the calculator at ryanair car insurance site their quotes are still quite cheap

Did you read the small print. You have to pay extra premium for carrying stuff in the boot, an additional child seat, a roof rack and a trailer

craichoe

craichoe wrote: »

Quinn Direct were always like this ??? In fact i can remember a few years ago comparing them to Ryanair

I have done quite a few temp insurance transfers in the past and quinn never charged me.

miju

Run_to_da_hills wrote: »

Did you read the small print. You have to pay extra premium for carrying stuff in the boot, an additional child seat, a roof rack and a trailer

You don't actually. I'm fully comp with them at the mo and they are twice as good in terms of cover than my previous insurers Quinn Direct

Patrick Melodic Brow wrote: »

I have done quite a few temp insurance transfers in the past and quinn never charged me.

nor me for that matter

Savman

Happy Quinn customer here, don't think the comparison to Ryanair is in anyway accurate or fair. I don't get why people complain about a company offering cheaper insurance.

miju

Quinn are fine until you have to deal with them for anything that includes billing enquiries , actual accidents your at fault for and ones that your not.

It then you realise where the costs are saved.

Savman

miju wrote: »

Quinn are fine until you have to deal with them for anything that includes billing enquiries , actual accidents your at fault for and ones that your not.

Hmm...I've had one not-at-fault claim and it was all sorted in less than a week. Altogether we've 3 active policies with them, never had any issue whatsoever, and that includes billing enquiries, temporary cover on other vehicles, breakdown cover etc etc.

I ain't gonna champion QD as the be all and end all of motor insurance, but the market would be a lot worse off if they weren't around. I might change insurers in the future but tbh they have yet to give me a reason to.