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Xbox repair question

  • 19-11-2008 5:22pm
    #1
    Steve_H
    Closed Accounts Posts: 10 ✭


    This is about the official repair service from Microsoft - for the 'ring of death' problem. Has anyone had any problems getting their address properly printed onto the UPS label?

    For me, all of my address is being left out, it just has my name, then 'NA' (for the postcode I think), then 'Ireland'. So obviously I'm worried that the console might not make it back to me!

    I've rang xbox support 4 times today - and they've sent me 4 different labels over email, all with the same problem. Does anyone know if this address that's printed on the UPS label is even used when getting the console back to me? Or will it just get read from the computer when they look up my service number? If I write my full address on the box will that make any difference?

    thanks for any help!


Comments

  • #2
    Y2J_MUFC
    Closed Accounts Posts: 2,110 ✭✭✭Y2J_MUFC


    Yes - I've had the exact same problem. MS have 4 lines on their address, UPS have 3 so one gets chopped off. Its like rocket science explaining to them that the address is incomplete on the UPS label even though he can quote back my full address.

    I got my first label and my format was

    My Name
    House Number - Estate
    Small Village
    Republic Of Ireland

    Hmmm, no county. I was a little worried that Limerick was chopped off so I rang MS a second time just to confirm my address, and then they sent out the same address on the label again. I just said screw it, wrote Limerick on the label, and stuck in a note that had my full address on it stuck to my 360....I got it back anyways. You really would think that with the amount of 360's they get back, they would have spotted this problem by now.


  • #3
    J-blk
    Registered Users, Registered Users 2 Posts: 3,906 ✭✭✭J-blk


    Yep, I've seen this with UPS before so I get as much as I can onto the first line... I sent my Xbox back yesterday and the label was missing the very end of the address line so I just filled it in with a pen. Hopefully it'll come back in one piece...


  • #4
    Steve_H
    Closed Accounts Posts: 10 ✭Steve_H


    Y2J_MUFC : bloody hell, what a joke. cheers for letting me know whats what. I was just thinking the same about sticking a sheet of paper to it. feck it, I'll chance it anyway - what's the worse that can happen - that they lose it??

    oh. ... feck.

    J-blk : ta for the info - I'll get busy with the pen as well. hopefully we'll both see our xboxes back again!


  • #5
    Y2J_MUFC
    Closed Accounts Posts: 2,110 ✭✭✭Y2J_MUFC


    Steve_H wrote: »
    cheers for letting me know whats what
    No worries!
    Steve_H wrote: »
    feck it, I'll chance it anyway - what's the worse that can happen - that they lose it?

    Thats the worst that can happen.... and its pretty damn bad. Although you could probably get a new 360 out of MS if it never comes back or if it pops up in Pakistan....


  • #6
    J-blk
    Registered Users, Registered Users 2 Posts: 3,906 ✭✭✭J-blk


    Y2J_MUFC wrote: »
    Thats the worst that can happen.... and its pretty damn bad. Although you could probably get a new 360 out of MS if it never comes back or if it pops up in Pakistan....

    Yeah, I was thinking that... keep a copy of your tracking number handy and if it ends up going missing, give them hell. It would be a major pain in the a** if that happened and would probably take ages, but you'd most likely get an upgrade of some sort out of it. I'm not too worried about it going MIA to be honest, but do agree that the whole MS/UPS address match screw-up should have been fixed by now...


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