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UPC cant find my address?

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  • 21-11-2008 10:56pm
    #1
    Elessar
    Registered Users Posts: 5,250 ✭✭✭


    Has anyone else come across this before? I ordered broadband from them a week ago and got a mail today saying they cant find my address and that I can't get it installed on the day I want.

    My house has been here 11 years and is on every electronic registry I've ever used. It's a fair sized estate so someone else MUST have UPC TV/Broadband.

    I think it has something to do with the indian call center not knowing the format of Irish addresses (I'm dealing with them through India).

    My BT will be cut off soon. What to do?


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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    They have a call centre in India? Any time I called them I got through to Limerick. Unless I was just lucky? :confused:


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    #3
    DingDong
    Closed Accounts Posts: 1,438 ✭✭✭DingDong


    You probably got an Indian working in Limerick they have no call centre in India.
    I'd give them another call and reorder they probably put your details in wrong.


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    #4
    Elessar
    Registered Users Posts: 5,250 ✭✭✭Elessar


    No, it was from India, the number was +91 - India.

    I'll call them tomorrow and see what happens


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    #5
    GerardKeating
    Registered Users Posts: 7,651 ✭✭✭GerardKeating


    Elessar wrote: »
    No, it was from India, the number was +91 - India.

    I'll call them tomorrow and see what happens

    If someone called you from India claiming to be NTL, i sure hope you did not give them bank details...


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    #6
    guil
    Registered Users Posts: 10,495 ✭✭✭✭guil


    Elessar wrote: »
    No, it was from India, the number was +91 - India.

    I'll call them tomorrow and see what happens
    ya sure it wasnt 091, galway


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    #7
    Elessar
    Registered Users Posts: 5,250 ✭✭✭Elessar


    I just rang them there. It's a sales tactic, a dirty one at that. Their Indian center apparently can't find lots of addresses...so people ring up to book their order and the phone sales people cannot drop the €25 charge. It must be paid, or wait indefinitely until India creates your address.

    Funny enough, they can have the installation done much quicker than if you buy online and dont pay, who'd have thought?!

    Because my broadband is likely to be cut off with BT very soon I reluctantly agreed to pay the €25. No matter what I said the lady on the phone could not drop the charge. They used to but the sales team have had several meetings with management and they are told specifically not to do it anymore.

    I think this is an awful tactic for customers who have had problems with online ordering and want to make a complaint. I want to get the €25 back or at least credited to my account.

    Who should I complain to in UPC? I'll inform comreg if I have to.


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