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Sneaky BT

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    #32
    JohnC.
    Registered Users Posts: 3,430 ✭✭✭JohnC.


    You keep saying he gave DD details. He actually gave bank details. Calling it DD details is basically Unspeak, trying to use it to back your point. Many places could tell you they want your bank details, not for DD purposes, but for checking credit and that kind of thing.


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    #33
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Look

    Report this DD fraud to

    1. www.ipso.ie
    2. www.comreg.ie ( info@comreg.ie)
    3. the guards .

    Fraud is fraud , BT have circumvented your personal fraud control measures by fraudulently using your bank details to obtain money.

    Their CEO is Chris Clark if you need to report a name , their customer ' care ' manager is Emer Kennedy .


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    #34
    ejmaztec
    Registered Users Posts: 24,075 ✭✭✭✭ejmaztec


    Sizzler wrote: »
    So you were double billed?

    No again.


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    #35
    IsThatSo?
    Closed Accounts Posts: 988 ✭✭✭IsThatSo?


    Ah come on Sizzler, you are making this personal :(

    Let the OP move on and sort his problem, its not about who is right or wrong on this thread, its about BT.


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    #36
    Sizzler
    Registered Users Posts: 5,430 ✭✭✭Sizzler


    Kahless wrote: »
    You keep saying he gave DD details. He actually gave bank details. Calling it DD details is basically Unspeak, trying to use it to back your point. Many places could tell you they want your bank details, not for DD purposes, but for checking credit and that kind of thing.
    LOL. Checking credit because you gave your bank details? Would ya stop ! Hilarious.

    The OP didnt owe anything but has been debited, thats a different story.

    I wasnt making it personal :confused: FFS. Just trying to give a different perspective and get the details as to how it might have happened.


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    #37
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    If you set up a direct debit in a paperless system, the company is supposed to send you a letter confirming the set up. The process over the phone or online is also extremely clear and they have to make it very clear that you are authorising that they can take funds from your account. It should involve them reading you out fairly comprehensive mandatory statements. Anything else is in breech of the scheme.

    Contact your bank branch or telephone banking service and explain that no DD authorisation exists. If the bank don't investigate, contact the financial services regulator.

    The bank should deal with this for you.


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