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[news] Spurs MUST take ticket returns

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  • 05-12-2008 10:00pm
    #1
    therecklessone
    Registered Users Posts: 17,213 ✭✭✭✭


    http://www.oft.gov.uk/news/press/2008/142-08
    The OFT has secured an agreement from Tottenham Hotspur FC to amend its terms and conditions relating to ticket refunds for fans.

    Tottenham Hotspur has agreed to remove conditions on its website that 'tickets cannot be refunded or exchanged under any circumstances'. The OFT considered this term was likely to breach the Unfair Terms in Consumer Contracts Regulation 1999 (UTCCRs) by disadvantaging fans who purchased a ticket for a match that is subsequently postponed and who are unable to attend the rearranged date. The OFT took action following a number of complaints by fans to Haringey Trading Standards Service.

    The OFT has also written to the Football Associations of England, Wales, Scotland and Northern Ireland asking them to remind member clubs to provide the option of a refund, and calling for all clubs to ensure their terms and conditions are compliant with the law.

    Mike Haley, OFT Director of Consumer Protection, said:

    'Tottenham Hotspur has acted responsibly by changing its terms and conditions to ensure they provide for full refunds in the case of rearranged fixtures. When a consumer enters a contract to buy a ticket to a performance or match there is a clear date, location and time, and there may be any number of valid reasons why ticket-holders cannot attend on a rescheduled date. We are asking all football clubs in the UK to ensure their terms are compliant with this aspect of the law

    According to our ticket office, returned tickets will be accepted up to 7 days before a game.

    I imagine this won't cover season ticket holders, but this is good news for those of you who book tickets in advance but find matches moving (though you'll still take a hit on your travel)


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