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Useless Eircom
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08-12-2008 4:38pm#1
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My turn to trump all of your stories. I ordered my phone line on the 5th of May and I still don't have any idea if I'm going to get a line, let alone when.
First date was 8th of september (it's a new build so I had to wait till I had power) the date came and went, suspiciously my next door neighbour lost their phone for the day but that was it.
Then it went to Nov 12th, came and went, no idea when I'd get a phone, thenthe data changed to December the 12th, and I'm not exactly holding my breath
I thought the Universal service agreement meant that Eircom had to give me a phone line or at least give me a rational reason why not?
I'd also add that I'm thouroughly appalled by the rudeness and lack of knowledge by Eircom's phone support people each time I ring 1901 to try to get some information.
It seems that my village is on the end of an exchange and the only way to get a line is to keep a check on the local obituaries (I kid you not)
I'm not even asking for miracles, just a straight answer on if and when I can get a line. but I know of at least 4 other residents in my village in the same boat, in fact my other next door neighbour has given up on ever getting a landline and uses FWA bb and mobiles.0 -
My turn to trump all of your stories. I ordered my phone line on the 5th of May and I still don't have any idea if I'm going to get a line, let alone when.
First date was 8th of september (it's a new build so I had to wait till I had power) the date came and went, suspiciously my next door neighbour lost their phone for the day but that was it.
Then it went to Nov 12th, came and went, no idea when I'd get a phone, thenthe data changed to December the 12th, and I'm not exactly holding my breath
I thought the Universal service agreement meant that Eircom had to give me a phone line or at least give me a rational reason why not?
I'd also add that I'm thouroughly appalled by the rudeness and lack of knowledge by Eircom's phone support people each time I ring 1901 to try to get some information.
It seems that my village is on the end of an exchange and the only way to get a line is to keep a check on the local obituaries (I kid you not)
I'm not even asking for miracles, just a straight answer on if and when I can get a line. but I know of at least 4 other residents in my village in the same boat, in fact my other next door neighbour has given up on ever getting a landline and uses FWA bb and mobiles.
yes, but they have 365 days to provide it to you :eek::eek:0 -
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Strangely they've already given me a phone number (which oddly enough rings if you dial it
) and an order number, but you are correct no account number.
I do have some correspondance from them, and of course I have the bank record of the cheque being drawn, but no communication after the initial letter.
Some of my near neighbours (the ones who haven't given up on the idea of having a landline) are trying to get the local politicians to roll in on this one, I reckon we'll need that or some kind of act of god as it seems the exchange that serves the village is full and Eircom appear to have no intention of expanding it.
Still today's the 12th and you never know maybe the cabeling difficulty that the automated message speaks of could really be fixed by now ......0 -
My turn to trump all of your stories. I ordered my phone line on the 5th of May and I still don't have any idea if I'm going to get a line, let alone when.
First date was 8th of september (it's a new build so I had to wait till I had power) the date came and went, suspiciously my next door neighbour lost their phone for the day but that was it.
Then it went to Nov 12th, came and went, no idea when I'd get a phone, thenthe data changed to December the 12th, and I'm not exactly holding my breath
I thought the Universal service agreement meant that Eircom had to give me a phone line or at least give me a rational reason why not?
I'd also add that I'm thouroughly appalled by the rudeness and lack of knowledge by Eircom's phone support people each time I ring 1901 to try to get some information.
It seems that my village is on the end of an exchange and the only way to get a line is to keep a check on the local obituaries (I kid you not)
I'm not even asking for miracles, just a straight answer on if and when I can get a line. but I know of at least 4 other residents in my village in the same boat, in fact my other next door neighbour has given up on ever getting a landline and uses FWA bb and mobiles.
I reckon the problem here is the area or estate you've moved into is not pre-cabled,common in new built estates,builders have the houses built before there is even poles up or any wiring done,this can be problematic in regards time,as it could take months to be completed0 -
This can be problematic in regards time,as it could take months to be completed
Point taken Irlbo but where I live eircom expects the homeowner to dig the road ( boreen) because they refuse to do it . That's 3m of dig to get to an existing pole after you have run a cable all the way to the road and have at least 10m of slack on it for eircom to play with .
The last guy I know who had this problem simply threatened to chainsaw the pole in half to make them come out ....and amazingly they came out the following week and did the 3m dig and connected him
The real point is that without an account number you cannot make a complaint to eircom about this denial of service as per the USO .
You should be issued with an account number as soon as you apply for a phone line, period !0 -
I reckon the problem here is the area or estate you've moved into is not pre-cabled,common in new built estates,builders have the houses built before there is even poles up or any wiring done,this can be problematic in regards time,as it could take months to be completed
Well technically I'm the developer, as I do have a builder but everything has been under my direction. We have run a cable out to the road (in fact it's in accordance with the downloadable directions on eircom's own site) and there is a telephone pole within about three feet of the cable. I also have neighbours on either side of me who have telephone lines (but no DSL) Trust me when it comes to technology I've pretty much prewired for every eventuality. I reckon there's a copper mine somewhere in south America that's been living off my electrical wiring for the last few months at least
No I think it's a more serious problem, we're a small village thet more or less sits at the edge of the area covered by the exchange, there's been massive growth in the area in recent years and Eircom just hasn't kept pace in delivering the infrastructure.
Individually Eircom can flaunt the USO (I've downloaded it and read it now BTW) because it's going to cost more than 7k to provide a line but surely if enough people need a line they are obliged to spend to upgrade the system and the total cost per line would be less than the USO's reasonable cost figure per person.0 -
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