Eircom BB random disconnects

Dcully

Hi folks, first off my pings are fine , my download speeds are fine.
The problem im having is random disconnects on eircom broadband forcing me to power off my modem and power back on it.
Im also noticing it takes a lot longer than before to sync up and sometimes it doesnt sync up at all and i have to power off/on again.
As i say my pings and speeds are perfect.
Ive tried 2 different modems and still the same issue.

It happens any time of day so its not just a peak time issue.
Any thoughts folks?

bigpoppa

this is happening to me too and from chatting to people the last few weeks it seems to be very common.

I doubt there is a solution just eircom being pants....

BlackWizard

It's been happening to me too but I don't have to reset the modem.

Most of the time my internet is working fine but applications that rely on the internet get disconnected. I'm with BT

Jesus1222

Happening here too.

Yep, I wasted 3 days of my life trying to sort this with eircom, its still not fully resolved. I'll be having words with the account manager tomorrow..

There seems to be some break down in the PPPoE session and won't authenticate for some time after it stops. The CHAP authentication keeps failing :mad:

Jim

In Dublin 9 and the last two days I've been getting disconneted constantly and getting 56k style browsing atm.

Cryos

Ive been having Awsome Disconnects all over the shop (but it was connecting at 3meg with 384 up..) i seem to have been upgraded to 7.8 meg... Here is the end result



Router Page is attached. Eircom has told me that it should be fixed if i downgrade.... what sort of answer is that ????

dub45

Line stats anyone? Disconnects often a sign of poor snr.

http://www.kitz.co.uk/adsl/lowSNR.htm

Cryos

CentralDSL>show dsl interface atm 0
                ATU-R (DS)                      ATU-C (US)
Modem Status:    Showtime (DMTDSL_SHOWTIME)
DSL Mode:        ITU G.992.1 (G.DMT)
ITU STD NUM:     0x01                            0x01
Vendor ID:       'ALCB'                          'ALCB'
Vendor Specific: 0x0000                          0x0000
Vendor Country:  0x00                            0x0F
Capacity Used:   99%                             83%
Noise Margin:     5.0 dB                         11.0 dB
Output Power:    18.5 dBm                        12.0 dBm
Attenuation:     54.0 dB                         31.5 dB
Defect Status:   None                            None
Last Fail Code:  None
Selftest Result: 0x00
Subfunction:     0x15
Interrupts:      3460 (1 spurious)
Activations:     417
Init FW:         embedded
Operartion FW:   embedded
SW Version:      3.9.220
FW Version:      0x1A04

                 Interleave             Fast    Interleave              Fast
Speed (kbps):          2624                0           672                 0
Reed-Solomon EC:          0                0             0                 0
CRC Errors:            2737                0             9                 0
Header Errors:         1237                0            17                 0
Bit Errors:               0                0
BER Valid sec:            0                0
BER Invalid sec:          0                0

LOM Monitoring : Disabled

DMT Bits Per Bin
00: 0 0 0 0 0 0 0 6 6 7 8 9 9 A A A
10: A 9 9 9 9 9 9 9 8 8 7 7 7 7 0 0
20: 0 0 0 0 0 0 4 5 5 6 6 6 7 7 7 7
30: 8 8 8 8 8 8 8 8 9 6 8 8 2 9 8 8
40: 8 8 8 8 8 8 8 8 7 6 6 7 7 7 7 7
50: 8 8 8 8 8 7 7 7 7 7 7 7 7 7 7 8
60: 8 8 8 7 7 7 7 7 6 6 6 6 5 4 0 5
70: 5 0 4 6 6 7 7 6 6 6 6 5 6 5 5 4
80: 5 5 5 5 5 4 4 4 4 4 4 4 2 4 3 2
90: 4 4 2 4 2 4 4 4 4 4 4 4 3 2 2 2
A0: 2 0 2 2 2 0 2 0 2 0 2 0 2 0 0 0
B0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
C0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
E0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
F0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Training log buffer capability is not enabled yet.

SNR is now upto 5 instead of 4 previously.

smellslikeshoes

Cryos wrote: »

[code]
SNR is now upto 5 instead of 4 previously.

Well Ders your problam [/southern U.S accent].
Your line is not capable of what package you are on. Those stats are of a stable 2mbit and not much more. Try plugging everything connected to the phoneline out (sky boxes, phones, xboxs etc.) and plugging the modem into the main socket where the phoneline comes into your house, hopefully there is a line stat change for the better.

bigpoppa wrote: »

this is happening to me too and from chatting to people the last few weeks it seems to be very common.

I doubt there is a solution just eircom being pants....

Problems like this are very common but the vast majority disconnection problems are to do with poor lines to your house aswell as internal wireing and not much can be done about it.

Irlbo

Just a guess,but Id rather the house's you live in are verly old,therefore the lines are very old and through the years have inherited little scrathes and and glitches which is affecting bb connectivety,theres very little can be doen,unless your willing fork out 121 euro for a new line?

IgsTer

Yeah have the same problem here..have always being getting random disconnects for the last few months..maybe 3-5 a day..its not a real problem when your just surfing the internet but in games you have to exit then go back in again when the connection finally syncs back up..which takes a good while to finally get running again..

just had a look at my line stats and this is what im getting

Item Downstream Upstream Unit

SNR Margin 14 14 dB


Line Attenuation 30 19 dB


Data Rate 3072 384 kbps

can anyone tell me if my line stats are maybe the cause of the problem?

dub45

Those stats are not bad so worth having a look at your internal wiring to see if you can improve things. Have you much stuff connected to the phone line?

Are you using a wireless network?

Star Bingo

- the conn. drop i've bn having it only very recently... wireless - a good notice is MSN Messenger signs in by itself. will try a few things, maybe reset the router - just another victim.

Cryos

Good News

Called up BB support again, finally got someone who knew what he was talking about, explained my situation (that i need to work from home and connect back to the VPN in the UK) he dropped my line to 1meg seen no errors, then to 2meg again seen no errors, 3meg seen no errors and then to 4 where it started to become a bit unstable, top notch bloke tbh and he has logged a call with an engineer because he says that my line should be able to take the 7.8meg based on distance (2.4km apparently ?? How do they know that ? ) and the fact that the line was replaced only 3 years ago.

Woot

CentralDSL>show dsl interface atm 0
                ATU-R (DS)                      ATU-C (US)
Modem Status:    Showtime (DMTDSL_SHOWTIME)
DSL Mode:        ITU G.992.1 (G.DMT)
ITU STD NUM:     0x01                            0x01
Vendor ID:       'ALCB'                          'ALCB'
Vendor Specific: 0x0000                          0x0000
Vendor Country:  0x00                            0x0F
Capacity Used:   83%                             52%
Noise Margin:     8.0 dB                         12.0 dB
Output Power:    19.5 dBm                         2.0 dBm
Attenuation:     54.5 dB                         31.5 dB
Defect Status:   None                            None
Last Fail Code:  None
Selftest Result: 0x00
Subfunction:     0x15
Interrupts:      691 (1 spurious)
Activations:     7
Init FW:         embedded
Operartion FW:   embedded
SW Version:      3.9.220
FW Version:      0x1A04

                 Interleave             Fast    Interleave              Fast
Speed (kbps):          3072                0           384                 0
Reed-Solomon EC:          0                0             0                 0
CRC Errors:              46                0             0                 0
Header Errors:           18                0             0                 0
Bit Errors:               0                0
BER Valid sec:            0                0
BER Invalid sec:          0                0

LOM Monitoring : Disabled

DMT Bits Per Bin
00: 0 0 0 0 0 0 0 3 3 4 5 6 6 7 7 7
10: 6 6 6 6 6 6 5 5 5 5 4 4 4 4 0 0
20: 0 0 0 0 0 0 3 4 5 5 6 6 6 7 7 7
30: 8 8 8 9 9 9 9 9 9 6 7 8 9 A 2 A
40: A A A A A A A 9 9 9 9 A 9 9 9 A
50: A 9 9 9 9 8 6 9 9 9 9 9 8 9 9 9
60: 9 9 9 9 9 9 9 8 8 8 8 8 8 7 7 7
70: 7 6 4 4 6 6 6 5 7 7 6 2 6 4 5 4
80: 5 5 5 5 5 4 4 5 5 4 4 5 2 5 4 2
90: 2 4 2 2 2 4 4 4 4 4 3 3 2 2 4 3
A0: 2 2 3 3 3 2 3 0 3 2 2 0 2 0 2 2
B0: 0 0 0 0 0 0 2 2 0 0 0 0 0 0 0 0
C0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
E0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
F0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Training log buffer capability is not enabled yet.

smellslikeshoes

Cryos wrote: »

Good News

Called up BB support again, finally got someone who knew what he was talking about, explained my situation (that i need to work from home and connect back to the VPN in the UK) he dropped my line to 1meg seen no errors, then to 2meg again seen no errors, 3meg seen no errors and then to 4 where it started to become a bit unstable, top notch bloke tbh and he has logged a call with an engineer because he says that my line should be able to take the 7.8meg based on distance (2.4km apparently ?? How do they know that ? ) and the fact that the line was replaced only 3 years ago.

Woot

Looks to me like he did a whole lot of nothing and your line has intermittent interference, basically when you rang him your line was better than when you done that previous test and apart from trying different speeds he done nothing. I would keep checking on those stats and see does it change at different times of day.

Cryos

Well put it this way, its not Dropped at all yet.

So in my mind i now have a Broadband Service i can acctually use at the moment.

Star Bingo

mine's not dropped since overnight. was only for 3 days at most anyhow - will report if it continues.

Holsten

My goes off every night without fail at 00:12 for about a minute...

Weird.

Jim

Still ongoing here.

At 160/160 (kbps) atm

BlackWizard

ADSL Link Downstream Upstream
Connection Speed 7616 kbps 672 kbps
Line Attenuation 18 db 6.5 db
Noise Margin 11 db 12 db

Doesn't look like there is anything wrong with mine, does there?

menthal_doctor

hi guys could u publish ur stories with eircom on my forum..collecting data for project for college... forum.zorrozone.com thanks a mil

Dcully

How are these stats?

Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 16.50 15.00
Line Attenuation (dB) 16.50 11.00

Im on eircom broadband about 3-4 years now so its not a bad quality line thats the issue.

smellslikeshoes

Dcully wrote: »

How are these stats?

Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 16.50 15.00
Line Attenuation (dB) 16.50 11.00

Im on eircom broadband about 3-4 years now so its not a bad quality line thats the issue.

Your line looks perfect there but things can effect your line quality sometimes and then other times not show up. Having broadband for any period has little relevance to new problems arising that disimprove the quality of your line.

Is there any pattern to your disconnects? If it usually happens at a certain time it could be something like street lights along the path of your line turned on.

xbox36016

thats 7mb