Bet voided 'cause PP messed up

srfc1928

I backed Baltimore Ravens(+16.5) v Washington redskins last night at 8/11. It should have been ravens(-16.5). I got this email this morning:

Dear Customer,

Due to a technical problem, the Handicap Values were entered the wrong way around in the Handicap Markets for the above game. In accordance with our rules, we are obliged to correct this error, which would make the bet a loser. However, we have decided to void these bets as a good will gesture.



Our rules state:

'We cannot allow for mistakes, nor accept responsibility for any errors or omissions in respect of the announcing, publishing, or marking of prices, runners, times or result, despite every effort to ensure their accuracy. Paddy Power reserves the right to correct any obvious errors'.



'If there are any blatant errors in prices transmitted bets will be settled at the correct price at the time of acceptance or the Starting Price (where applicable) whichever is the greater. We also reserve the right to void any bets where there has been a blatant error in prices'.


Please accept our apologies for any inconvenience this has caused you. For a complete list of our betting rules please consult the help menu on the paddypower.com homepage.



If you have any further queries please do not hesitate to contact us.



Kind Regards,
XXXXXX
Paddy Power Customer Service

Surely I should get my winnings??? :mad::mad:

Davey Devil

No. They have it covered under the palable error rule. If you have any knowledge of the Nfl you must have realised they had made a mistake.

It's the same in any business. If a shop prices a product incorrectly in error they have no obligation to sell it to you at the incorrect price.

It's a common enough issue, if you do a search you will find numerous similar posts.

mike65

Happened to me once, I was angry for about 30 seconds.

Dubliner28

Snap.
A friend got 9/1 on Tipp to beat Cork last year and he taught he'd get that back because they didnt cop it in shop.

It aint that simple

okidoki987

Surely I should get my winnings

You're lucky to get the bet voided as -16, you would have lost the bet(irrelevant whether you would backed it at the correct handicap or not).
Be thankful you got your money back.

Think of it like this: If you advertised a car in the paper for 5k instead of 50k, you wouldn't expect to have to sell it for 5k would you?

Ace2007

okidoki987 wrote: »

You're lucky to get the bet voided as -16, you would have lost the bet(irrelevant whether you would backed it at the correct handicap or not).
Be thankful you got your money back.

Think of it like this: If you advertised a car in the paper for 5k instead of 50k, you wouldn't expect to have to sell it for 5k would you?

thats no were near the same thing,
if wager a bet under their price gudie - he handed over money.


be like buyin a house - for 500K and put down a deposit - and the owner realises it should be 5 million - its not the buyers fault.

5starpool

Ace2007 wrote: »

thats no were near the same thing,
if wager a bet under their price gudie - he handed over money.


be like buyin a house - for 500K and put down a deposit - and the owner realises it should be 5 million - its not the buyers fault.

You have no argument there Ace. Their T's&C's cover things like this. There have been several threads like this here and you really have no recourse.

Super Sidious

In anyway stores and people reserve the right to sell anything to a consumer... everyone seems to think that if something in a shop is priced at 1 euro when the value is 100euro that they can have it at lower price... prices on products are invitation to treat, you make your offer and the shop decides to accept it or not...

all part of the contract laws, its in place to prevent pricing errors etc., same as OP's problem, it was a pricing error, yes they gave it to you at that price, but realised it was wrong before the bet was settled...

Legally a bookmaker doesnt have to pay out to anyone on a bet... which sounds crazy but its true.

Bobeagleburger

flynner13 wrote: »

In anyway stores and people reserve the right to sell anything to a consumer... everyone seems to think that if something in a shop is priced at 1 euro when the value is 100euro that they can have it at lower price... prices on products are invitation to treat, you make your offer and the shop decides to accept it or not...

all part of the contract laws, its in place to prevent pricing errors etc., same as OP's problem, it was a pricing error, yes they gave it to you at that price, but realised it was wrong before the bet was settled...

Legally a bookmaker doesnt have to pay out to anyone on a bet... which sounds crazy but its true.

Yeah thats true alright, they actually dont have to pay out a winning bet if they dont want too.

They wouldnt last too long in the business if they did that though would they !;)

okidoki987

Gambling debts were not legally enforceable up to 2 years ago.
Now they are, so if you wanted to, you can now sue them.

Bluetonic

okidoki987 wrote: »

Gambling debts were not legally enforceable up to 2 years ago.
Now they are, so if you wanted to, you can now sue them.

What specific law changed?

Just interested to know, not trying to do the old annoying where is your source etc..,

Thanks in advance.

Healio

okidoki987 wrote: »

Gambling debts were not legally enforceable up to 2 years ago.
Now they are, so if you wanted to, you can now sue them.

Does that not just apply to UK register betting companies?

ninebeanrows

Use the Daq or Betfair.

whatsupdoc?

Wasn't there something about Dermot Desmond being brought to court over non payment of a bet with a UK bookie or spread betting firm recently?

Super Sidious

I think that was because he owed them money from bets he didn't pay up on... he lost a couple of hundred thousand or something... pocket change

ArmaniJeanss

whatsupdoc? wrote: »

Wasn't there something about Dermot Desmond being brought to court over non payment of a bet with a UK bookie or spread betting firm recently?

Different kettle of fish as his bets were with a spread betting firm - These debts have always been recoverable by law since spread betting first started in the 1990s.

abitlonely

okidoki987 wrote: »

You're lucky to get the bet voided as -16, you would have lost the bet(irrelevant whether you would backed it at the correct handicap or not).
Be thankful you got your money back.

Think of it like this: If you advertised a car in the paper for 5k instead of 50k, you wouldn't expect to have to sell it for 5k would you?

How's about: Put up your 5k and get told "you're not getting the car and you're lucky to get your money back!".
Cash back is the least they should do for you and pp shouldn't be making out that they're being generous.

Chucky the tree

srfc1928 wrote: »

Dear Customer,

Due to a technical problem, the Handicap Values were entered the wrong way around in the Handicap Markets for the above game. In accordance with our rules, we are obliged to correct this error, which would make the bet a loser. However, we have decided to void these bets as a good will gesture.

Hang on, does this mean that they had the right to declare the bet as a loser and not even void it or is that just more PR bull**** from Paddy power?


also, if they did declare it as a loser, would they be forced to pay out on the opposite side or could they use the palpable error rule there?

ArmaniJeanss

Chucky the tree wrote: »

Hang on, does this mean that they had the right to declare the bet as a loser and not even void it or is that just more PR bull**** from Paddy power?

No, going by their own rules they wouldn't have had the right to declare the bet to be a loser

PP Rule from the original post wrote:

'If there are any blatant errors in prices transmitted bets will be settled at the correct price at the time of acceptance or the Starting Price (where applicable) whichever is the greater. We also reserve the right to void any bets where there has been a blatant error in prices'.

Strictly going by the first sentence the bet could be declared a winner at whatever the price of Raven+16.5 would be at the time, probably 1/50 so there is only a negligible difference between this and voiding the bet.
By their own rules they would have no right to change the terms of the bet, changing the handicap from + to -.

Healio

Chucky the tree wrote: »

Hang on, does this mean that they had the right to declare the bet as a loser and not even void it or is that just more PR bull**** from Paddy power?

You are quite right there chucky, the handicap was the wromg way around, usually they will try to contact you before the match/game/set starts offering you correct handicap or void bet. From my reading the OP didnt respond in time but was still offered the void, in most circumstance he'd be put on the loser.

Collie D

I backed a palpable error last night and funds still in the account. Using my brother's account so maybe they have emailed him but they haven't taken they settled it straight away and haven't taken money back nearly 12 hours later. Was only €12 @ 4/6 so maybe it won't register with them.

L1m1tless

Collie D wrote: »

I backed a palpable error last night and funds still in the account. Using my brother's account so maybe they have emailed him but they haven't taken they settled it straight away and haven't taken money back nearly 12 hours later. Was only €12 @ 4/6 so maybe it won't register with them.

Was this on PP also?

The bookies have themselves covered from all angles. Like the OP said "invitation to treat"