eircom idiots...selling 3-7mb for a 1mb line..anything for a sale

mailburner

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

Sponge Bob

Locking you into a 1 year contract for a 3mbit package on an amber line is fraud . The line simply cannot take it . If you are over 3miles from the Monivea or Menlough exchange that is a certainty .

Ring the salesman back and record the conversation, this could be very very interesting .... and no it is not illegal becuase they rang you first and you are only seeking clarity

mailburner

I'm almost 3 miles from monivea.
I only wish i had recorded the converstion or got the
name of the salesperson.
I did ask today if they could tell me who sold it to me
but they wouldn't or couldnt...who knows?
Ill be wiser the next time for sure.
i hate them even more now.

whitelightrider

mailburner wrote: »

I'm almost 3 miles from monivea.
I only wish i had recorded the converstion or got the
name of the salesperson.
I did ask today if they could tell me who sold it to me
but they wouldn't or couldnt...who knows?
Ill be wiser the next time for sure.
i hate them even more now.

At least you have a phone line. We're 2 miles from Monivea, applied for a phone line in August and we're still waiting. And if they do connect us I bet we wont have broadband. They're nothing but a crowd of jokers.

Sponge Bob

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

mailburner

Sponge Bob wrote: »

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

It was a little naive on my part thinking i could get 7mb i suppose.

I was so excited at the thought of getting 3mb that every other
thought i had went out the window.
I'm just relieved i rang esat to double check.

mailburner

Sponge Bob wrote: »

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

I rang esat a few mins ago and was told 1mb with the possiblility of more.
Only problem is theres a 10gb limit with them.
thats no good to me unfortunately
at least with eircom theres unlimited usage
you cant win

mailburner

whitelightrider wrote: »

At least you have a phone line. We're 2 miles from Monivea, applied for a phone line in August and we're still waiting. And if they do connect us I bet we wont have broadband. They're nothing but a crowd of jokers.

well,
if its just broadband ure looking for then consider airwire.
its costs just under 300 for installation and then 30pm for 1/2mb
and 45pm for 1.5mb and both are unlimited usage.
It aint cheap but it's so reliable.

slimjimmc

mailburner wrote: »

I rang esat a few mins ago and was told 1mb with the possiblility of more.
Only problem is theres a 10gb limit with them.
thats no good to me unfortunately
at least with eircom theres unlimited usage
you cant win

Unlimited usage basically means you can use it all day everyday however they do have monthly download limits :

up to 1 Mb = 10GB per month
up to 3 Mb = 30GB per month
up to 7 Mb = 50GB per month
up to 7.6 Mb = 50GB per month

Source: Eircom's website

mailburner

slimjimmc wrote: »

Unlimited usage basically means you can use it all day everyday however they do have monthly download limits :

up to 1 Mb = 10GB per month
up to 3 Mb = 30GB per month
up to 7 Mb = 50GB per month
up to 7.6 Mb = 50GB per month

Source: Eircom's website

thanks
excuse my blindness
missed that earlier
its 3 mb or nothing so for me when it becomes
available in ten years

PogMoThoin

Eircom don't enforce their download limits at all, my monthly average is 100GB & I hit 135GB in september without even an email

mailburner

mailburner wrote: »

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

and since all this
eircom never cancelled my order and i got a bill for 187eu a few weeks
back for a broadband package i never received
i rang back and cancelled and they told me the bill was wiped
and that id get a bill for zero
today i got a final payment notice from the cowboys
and as i type this im trying to get someone to cancel this
ive just been told i was sold a satellite broadband package
but no modem/dish anything?
and in the meantime ive been passed around to 6 different departments
everything from billing, accounts moving house
Talk about passing the buck

dub45

mailburner wrote: »

and since all this
eircom never cancelled my order and i got a bill for 187eu a few weeks
back for a broadband package i never received
i rang back and cancelled and they told me the bill was wiped
and that id get a bill for zero
today i got a final payment notice from the cowboys
and as i type this im trying to get someone to cancel this
ive just been told i was sold a satellite broadband package
but no modem/dish anything?
and in the meantime ive been passed around to 6 different departments
everything from billing, accounts moving house
Talk about passing the buck

Cut out the middlemen write a real old fashioned letter to the Chief Executive of Eircom giving full details of all that has happened. Bet you it will work wonders.

jor el

The CEO is Rex Comb, but...

You could also ask them to produce the recording of where you agreed to a 1Mb package, and also the recording where you canceled this later. Odds are, they'll have neither.

Send your story to Comreg too. As useless as they may be, you're as well to keep them in the loop.

Sponge Bob

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

mailburner

Sponge Bob wrote: »

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

It is dishless and modemless
i was sold a dsl 3mb package
there was never any mention of sat broadband until
today
I still have no form of either broadband
i never got an itemised bill
just a bill with the amount due and a final
payment notice today
here it is

BELVILLE ATHENRY GALWAY

eiRcom
e/rcomLtd
Overdue Account Office
P.O Box 43
Kilrush
Co. Clare, Ireland
Freefone 1901
FINAL PAYMENT NOTICE

Account Number:
Main Telephone Number:
Amount Outstanding: € 187.52
16-Feb-09 Dear Customer,
We wrote to you recently regarding the outstanding balance on your eircom account to the amount of €187.52 which still remains unpaid.
Please note that if the amount outstanding is not immediately paid in full, telephone service will be restricted without further notice.
youTiave already paicTyour eircorrrbfn, ^Tease disregard this letter. The quickest way to pay your bill is with your Laser Card on 1800 24 1901
Yours faithfully,


Anne McGrath Collections Manager
eirc om's policy requires that accounts are paid within fourteen days from the date your bill was issued.

there no way of getting thru to the overdue accounts dept tho
so its seems pointless

mailburner

Sponge Bob wrote: »

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

i dont even know what sat package it is
the guy i was speaking to didnt even know the
name of the sat company
im assuming its the people who took over mediasat
there nothing described on any bill regarding broadband

mailburner

dub45 wrote: »

Cut out the middlemen write a real old fashioned letter to the Chief Executive of Eircom giving full details of all that has happened. Bet you it will work wonders.

thanks
thats a start
ill do whatever it takes

mailburner

jor el wrote: »

The CEO is Rex Comb, but...

You could also ask them to produce the recording of where you agreed to a 1Mb package, and also the recording where you canceled this later. Odds are, they'll have neither.

Send your story to Comreg too. As useless as they may be, you're as well to keep them in the loop.

thanks for info

ive already sent a letter to someone in eircom (cant remember his name)
with most of whats in my original thread
no reply of course

Sponge Bob

eircom satellite will cost you €551 a month when they eventually sort out billing you 2 months in arrears , or is that 3 ??

Best write that letter to Rex Comb at eircom HQ n Heuston Square Dublin 8

mailburner

Sponge Bob wrote: »

eircom satellite will cost you €551 a month when they eventually sort out billing you 2 months in arrears , or is that 3 ??

Best write that letter to Rex Comb at eircom HQ n Heuston Square Dublin 8

nice
billing me for something i dont even have is actually funny
at least they dont have any of my account details
otherwise it would take an eternity to get that money back

godskitchen

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

mailburner

godskitchen wrote: »

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

Thats funny
i spoke to 6 people today when everybody was passing the buck
1 operator put me back in the queue without any notice
another hung up on me...both irish
when i finally got help and a name he was english and
altho he put me on hold a few times he did at least try
and help me by trying to ring the sat broadband providers and
promised to call me back tomorrow. He seemed genuine enough
for me to believe him too which is rare amongst eircom.
Some of the other clowns i spoke to could barely put a sentence together.
Quite a high percentage of those workers just dont want to know unfortunately.

mailburner

after ringing the cowboys again
and it seems they cannot cancel it and
in order to make progress on this i have to
email them at wirelessbroadband@eircom.ie
and tell them about my circumstances
and apparently they will ring me then

its sad that companies can get away with this
sort of thing

dub45

Forget the phone calls and write to the Chief Executive - send it by registered post and mentionn in it that you have a friend who works on the Joe Duffy show and if you do not receive a prompt reply he will be getting a copy of the letter.

godskitchen

mailburner wrote: »

Thats funny
i spoke to 6 people today when everybody was passing the buck
1 operator put me back in the queue without any notice
another hung up on me...both irish
when i finally got help and a name he was english and
altho he put me on hold a few times he did at least try
and help me by trying to ring the sat broadband providers and
promised to call me back tomorrow. He seemed genuine enough
for me to believe him too which is rare amongst eircom.
Some of the other clowns i spoke to could barely put a sentence together.
Quite a high percentage of those workers just dont want to know unfortunately.

Its been my experience that the younger members of the Irish society (I say this as someone under 30) are just plain spoilt. I could write all day about why I think this is but what is comes down to is this.....

They have had it too good for too long, no one under the age of 25 (up until recently) has known anything other than good times and getting what they want. In most cases getting what they want without having to earn it, paying for it through Credit or getting Mammy or Daddy to bail them out.

Its no wonder they do not care when they work for Eircom and someone calls with a problem. It is just not important enough. They are too special to deal with your crap.

There is nothing in it for them, they get paid either way.

My experience of older Irish people has been the total opposite, hard working, helpful and grateful for your business. Most of them are still as bent as a two bob note however.

Of course not all Irish people fall into these brackets, there are exceptions, I know some very hard working young Irish people. I can only hope these rise to the top.

I say all this as someone under the age of 30 and Irish. Having had the pleasure of living in another country for many years.

Anyway back on topic...............

Kenno90

mailburner wrote: »

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

well when they say that there phones lines have been upgraded it's true , i first bought the 1mb then about a few months ago i noticed web pages loading really fast

and the buffer line on youtube was moving extremely fast , so i rang them and asked whats going on and they said there upgrading there phone lines and now my speed is 3mb, so for once eircom might be telling the turth ,


give eircom a go they are far more reliable then any wireless BB , they don't suffer from interference

godskitchen

godskitchen wrote: »

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

Aye. My parents got bogus "premium rate phone calls" bills a few years back. All made during times nobody was physically in the house or anywhere near it, nevermind that they wouldn't have been making premium rate calls of any description in the first place. Eircom? "Dont care, pay the bill then we can talk". parents paid the bill, did eircom want to know after? :rolleyes::rolleyes:
Dont think they ever got it sorted

mailburner

Kenno90 wrote: »

well when they say that there phones lines have been upgraded it's true , i first bought the 1mb then about a few months ago i noticed web pages loading really fast

and the buffer line on youtube was moving extremely fast , so i rang them and asked whats going on and they said there upgrading there phone lines and now my speed is 3mb, so for once eircom might be telling the turth ,


give eircom a go they are far more reliable then any wireless BB , they don't suffer from interference

maybe so but since july last year ive had wireless broadband
it went down for one night in that time and maybe an hour or
two total otherwise.
When there's a problem i ring them up
they answer the fone and help if they can
but you can at least get through to them
my wireless provider are called airwire so i cant
speak highly enough of them
Now, maybe the likes of irishbb or digiweb are a different matter

When this is all sorted i would have to be getting free broadband
in order to return to eircom
Maybe esat, who im back with might not be much better but ive
had no problems with them in the 4/5 years ive been with them.

mailburner

dub45 wrote: »

Forget the phone calls and write to the Chief Executive - send it by registered post and mentionn in it that you have a friend who works on the Joe Duffy show and if you do not receive a prompt reply he will be getting a copy of the letter.

Thanks dub
Just finished the letter with the mention of joe duffy.
Hopefully this will do the trick.

Marlow

And if you read your mail end of january, given that you supplied us with your email-address, you're going to be on 1 mbit/s before end of march, if you not already are .. for the same 30 eur. (1.5 meg goes to 2 meg).

I don't see, why you think it's expensive, because the phoneline alone is around 25 eur .. in a bundle you're up around 45-50 EUR for 1 meg DSL (128 kbit upload), but alone the hassle with eircom customer service and the lack of broadband is actually, why we started airwire. Just didn't want that kind of hassle anymore.

Kind regards,
Martin List-Petersen
Technical Manager
Airwire