just got eircom broadband....

joe123 · 21-12-2008 9:47pm #1

Right just got eircom broadband. Set it up and am using it as wireless. Its MEANT to be 3mb one but its really slow. I mean it takes a youtube video a good 5 minutes to load where as using 02s mobile modem theyd download in about 20 seconds...

Is this normal or have I to do something extra because it really is pretty poor at the moment. Also the internet led light went red for a while. What does that mean?

Heres what it says on the router page...

Speed
160/256 (kbps)
Line Attenuation
48/31 dB

Dont have a clue what line attenuation means. Can anyone shed some light/advice? Thanks.

Jimbo · 21-12-2008 9:50pm

Try speedtest.net and post the results

I've 3mb eircom wireless aswell.

My results:

samhail · 21-12-2008 9:51pm

I have no idea what attenuation is - and every time i hear that word i remember back to a college project my head lecturer gave me to find out what it was - i found one meaning of it which he did not agree with, and never remember either of them since.

mine is:
Line Attenuation
42/24 dB

the 160/256... is very worrying

the 256 is the kb/s download
so you have 160kb/s
which is about 20KB/s
3meg(mb) should be letting you download at 375KB/s

you just got it installed at 9pm on a sunday... or you are just messing around with it now

1) make sure there are no other perphirals connected (sky box(though i found that not to matter), phones) and see what it comes up to then
2) get onto eircom at 8am tomorrow morning and say you missed out on one hell of a night of posting on boards.ie.

samhail · 21-12-2008 9:53pm

jimbo78 wrote: »

Try speedtest.net and post the results

I've 3mb eircom wireless aswell.

My results:

id be worried about your speeds too m8

Jimbo · 21-12-2008 9:55pm

samhail wrote: »

id be worried about your speeds too m8

Tell me about it. 3mb is verging on false advertising

samhail · 21-12-2008 9:56pm

i thought i was on a 3mb line too

i guess im on 5 now *shrugs*

MagicMarker · 21-12-2008 9:57pm

I have the 3mb too... Upload sucks.

Melion · 21-12-2008 10:01pm

Supposed to be a 7mb line

the_syco · 21-12-2008 10:05pm

Speed: 3072/384 (kbps) according to 192.168.1.254

Me ^^^

Joe123: restart your router. When the speed was dodgy, after a restart, the speed would sometimes "right" itself.

joe123 · 21-12-2008 10:24pm

Im pretty sure thats a bad speed....

MagicMarker · 21-12-2008 10:26pm

joe123 wrote: »

Im pretty sure thats a bad speed....

Eh.... yeah.

You may as well be on dialup!

samhail · 21-12-2008 10:27pm

looks like this turned into a looks who's's bigger.
looks at mine

joe123 - yes that is bad alright.

Brimmy · 21-12-2008 10:34pm

Disconnect everything from a phone line (alarm/sky/internal phone system) and bring the modem directly to the main telephone point of the house, it's the one that eircom installs.

Place it directly into the main telephone point and reset the router, there's a pinhole at the back by the power switch, if you hold a pin into it for about 5 seconds the power light will go red. Give it 2 minutes or so and re-run the speed test. If your download speeds aren't up to about 2700 call eircom at 1890260260.

They're open now till 10 but they're just going to tell you to do what I told you before they help you... also make sure you test the download speed when you're conncted with ethernet and not on the wireless.

joe123 · 22-12-2008 12:36am

Theres something up for sure. I turned off the router and restarted it and just kept getting a red light for the internet led no matter where i placed it. Anyways came down later and its gone green.

What does the red light mean for the internet?

Disconnect everything from a phone line (alarm/sky/internal phone system) and bring the modem directly to the main telephone point of the house, it's the one that eircom installs.

Place it directly into the main telephone point and reset the router, there's a pinhole at the back by the power switch, if you hold a pin into it for about 5 seconds the power light will go red. Give it 2 minutes or so and re-run the speed test. If your download speeds aren't up to about 2700 call eircom at 1890260260.

They're open now till 10 but they're just going to tell you to do what I told you before they help you... also make sure you test the download speed when you're conncted with ethernet and not on the wireless.

Right Ill try that. But wouldnt all the phone sockets in the house be the same anyways?

joe123 · 22-12-2008 1:30am

Ok i reset it and tried again.

The latest speed has improved slightly...

What are peoples thoughts? Cheers for all the help by the way.

Brimmy · 22-12-2008 2:38am

The reason why it's asked to try at the main telephone point is because it is the closest one to the exchange so there's less likelihood there will be a problem with the internal wiring. It could be your extension has some wiring fault.

As for the red light on the internet, it shows the status of whether your connection is authenticated on the server. If the DSL is flashing it will be red, if the DSL is solid it could be an issue with your username/password, not having paid the bill or an authentication or port issue with the Eircom server.

joe123 · 22-12-2008 6:15pm

Rang eircom today. Tried a few things but in the end said hes done all he can over the phone. There going checking the server or something and if that doesnt work they are sending out an engineer as the line might not be that great of quality. Within the next 5 days but with christmas in the middle im reckoning two weeks :cool:

By the way the light for the internet on the router is just constantly red now even though the other three lights are green

What could be up with it?

samhail · 22-12-2008 7:13pm

red doesnt sound good atall

sounds like its disconnected maybe ?

engineer will be able to help alot more.

ambman · 23-12-2008 12:15am

My speed

is
290 down
110 up

Thats on eircoms 7 meg package:eek: I might aswell be on dial up.

We have to pay for the service but dont get the product and have to listen to some fool saying you must have spyware and that is what is causing you problem. Until you let them know you are not a total plank and that you have no spyware and the problem is on their side and nothing to with the pc.

They then told me there must be a problem with my line ( you dont say)
It will take 3 to 5 days to check the exchange but seen as its Xmas maybe a bit longer:mad::mad:

joe123 · 23-12-2008 12:36am

ambman wrote: »

My speed

is
290 down
110 up

Thats on eircoms 7 meg package:eek: I might aswell be on dial up.

We have to pay for the service but dont get the product and have to listen to some fool saying you must have spyware and that is what is causing you problem. Until you let them know you are not a total plank and that you have no spyware and the problem is on their side and nothing to with the pc.

They then told me there must be a problem with my line ( you dont say)
It will take 3 to 5 days to check the exchange but seen as its Xmas maybe a bit longer:mad::mad:

Sounds exactly like my problem except weve got the 3mb package. In fairness the eircom fella didnt ask me about any spyware or stuff but I quickly told him I tried resetting the router etc so think he knew I wasnt totally clueless. My router page had something like your speeds listed as my max allowed!

Could the line be checked and eircom come back and tell me "sorry you cant get broadband" or will they sort it out and finally get proper bb??

dub45 · 23-12-2008 1:06am

The first thing to check if your speeds are slow is the line stats.

joe123 · 23-12-2008 1:50am

dub45 wrote: »

The first thing to check if your speeds are slow is the line stats.

and if they come back and tell me the line stats are in the ****?

Podge2k7 · 23-12-2008 2:09am

This is what i get off 3mb so i hope it helps???

zt-OctaviaN · 23-12-2008 2:12am

Hi Joe,

This is coincidence, I was sorting out connecting my neighbours machine to the wireless and me being interested in going with DSL (currently on FWA) thought Id check what the connection and attenuation was like here but looking at it had your exact figures e.g. 160/128 for the download and upload.
Told my neighbour to give Eircom a call and was over there just now and all is great after she called them today!

Nick

dub45 · 23-12-2008 2:44am

joe123 wrote: »

and if they come back and tell me the line stats are in the ****?

Your router will give you your line stats.

the_syco · 24-12-2008 12:38am

Had this a while back. Eircom were doing an upgrade on the line at the time (found out through a mate). Was getting around 50 down. Red light on the internet (meaning I had DSL, but no sync). Sorted itself out after about a week.

joe123 · 24-12-2008 5:50pm

dub45 wrote: »

Your router will give you your line stats.

How do I check them out?

zt-OctaviaN wrote:

Hi Joe,

This is coincidence, I was sorting out connecting my neighbours machine to the wireless and me being interested in going with DSL (currently on FWA) thought Id check what the connection and attenuation was like here but looking at it had your exact figures e.g. 160/128 for the download and upload.
Told my neighbour to give Eircom a call and was over there just now and all is great after she called them today!

Nick

Did Eircom sort it out over the phone for her? Or was an engineer sent out? They told me they tried all they could over the phone and next thing was theyd be checking the server in the next few days to see if someone had to come out.

By the way are you meant to switch off your router or leave it on constantly (like at night). Was headin to bed and noticed the internet light (which is now green) was blinking slightly which means someone is using it I thought even though no one was?? Anyways I turned it off. Is it meant to be left constantly on even when not in use? Thanks again.

just got eircom broadband....

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