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UPC billing problem

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  • 26-12-2008 6:51pm
    #1
    Jilm
    Registered Users Posts: 863 ✭✭✭


    I recently downgraded from the 20 Mb to 10 Mb UPC broadband service while I was still within my 12 month contract. On my latest UPC bill there is a €100 cancellation charge, as well as the €10 downgrade fee which I was told about and don't have a problem with.

    Can UPC charge me €100 as I wasn't informed at the time there would be a cancellation charge and I'm not actually cancelling the service?


Comments

  • Options
    #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    No reason for a cancellation charge - contact them immediately.


  • Options
    #3
    Jilm
    Registered Users Posts: 863 ✭✭✭Jilm


    Cheers dub45, you confirmed what I thought.

    Is UPC accounts dept open tomorrow?


  • Options
    #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Jilm wrote: »
    Cheers dub45, you confirmed what I thought.

    Is UPC accounts dept open tomorrow?

    Only one way to find out!


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