Chemistdirect.co.uk

loopymum

chilly wrote: »

Tell them that you'll be having your credit card company make a charge back on the order if you haven't had some success in getting your refund within 2 or 3 days. That makes alot of places act faster. If they do nothing then contact your credit company and get them to investigate it and return your money to you.

Yes, that's a good plan Chilly, I will wait till Tuesday and contact them again if the money isn't returned by then.

Thanks

lindtee

loopymum wrote: »

Yes, that's a good plan Chilly, I will wait till Tuesday and contact them again if the money isn't returned by then.

Thanks

Don't wait...plague them with emails & on their online help too. I had to do this when they mysteriously "lost" my first order on their system, yet took payment for it. I did get the money back within a few days of this:):) If you don't keep at them, they'll forget again.

btw123

loopymum wrote: »

btw123, what is the other company you have been using?

I have had a very bad experience with Chemist Direct too, did an order in the middle of August, received a very small part of order in October, not a sign of the rest, been in contact with them and they said the rest of the order had been returned due to delivery failure. Would I like a refund or they would charge me a delivery charge again.

Emailed them several times to say at this stage I would like a refund and no refund or response from them. I got in contact via their live chat and have been faithfully promised that my refund will be processed immediately.

Sorry about the delay - was away for a while.
Ensure that you have all the evidence in the world that you have pestered Chemist direct for the order and that your evidence shows that they have not honoured their claimed delivery times or items. Make sure you cut and past all chats you have with their help desk. Send it off to the bank for chargeback. That is what I've done and so far the charge has been cancelled. This does not mean that they wont counter my objection, but at least I have kept all the evidence in my favour. Also cut and paste the delivery times claimed on their website.

The other online pharmacy (which as I said is expensive on shipping costs when compared to C.D.) is called espresschemist.co.uk
I assure you that I recieved a mail that they dispatched the items within less than 24 hrs and the items arrived with 1 week tops.

paldude

I also had a bad experience with these guys, ordered over six weeks ago and no sign of delivery. Order status "being processed", no response from customer service to repeated requests for a delivery time. I can't even cancel the order from teh website.

happymondays

paldude wrote: »

I also had a bad experience with these guys, ordered over six weeks ago and no sign of delivery. Order status "being processed", no response from customer service to repeated requests for a delivery time. I can't even cancel the order from teh website.

i would not recommend them to anybody.
ordered twice from them, first order took 3 or 4 weeks to deliever so i gave them the benefit of the doubt and placed a second order. same thing happened took weeks again and only after i contacted customer service on both occassions did it actually leave the warehouse.

avoid like the plague as this seems to happen for everyone not just a
once off.

loopymum

Just wanted to update that I got my money back after about 15 emails, at least 8 times onto the online customer help desk and 3 months later I eventually got my money back.

Snake Plisken

hmmm I've placed a couple of orders with them and they've all arrived within a week of order date, are the items your ordering showing as in stock? I make sure they are before I order to avoid getting half the order shipped it's just to messy

happymondays

Snake Plisken wrote: »

hmmm I've placed a couple of orders with them and they've all arrived within a week of order date, are the items your ordering showing as in stock? I make sure they are before I order to avoid getting half the order shipped it's just to messy

you were lucky so.
in my case, the first order i placed was for just one item which was
in stock. it was just a couple of boxs of nicquincq gum. so hardly a hard to get item. seems like they arent big enough to handle the amount of orders they get.

Grawns

happymondays wrote: »

you were lucky so.
in my case, the first order i placed was for just one item which was
in stock. it was just a couple of boxs of nicquincq gum. so hardly a hard to get item. seems like they arent big enough to handle the amount of orders they get.

I ordered gum and got lozenges. One of a multiude of mistakes, delays, errors before I copped on and stopped using them.

jillyb

hey there

oh no i placed an order with them recently on the 15th of december, cancelled it on the 16th over the phone as i wanted to order two instead and only pay one shipping fee- so reorderd on the 16th dec. seemed fine, got an email with order confirmation.

However i was hoping to get by christmas- bit ambitious i know but the order is still processing on the site. They said i'd get an email when its depstached with a tracking number- which i've yet to receive!!

I'll keep people posted on how i goes!

btw123

Snake Plisken wrote: »

hmmm I've placed a couple of orders with them and they've all arrived within a week of order date, are the items your ordering showing as in stock? I make sure they are before I order to avoid getting half the order shipped it's just to messy

In my case - I made triple sure that items were in stock before I ordered.

From comments around here and other websites, 8/10 customers are dissatisfied. Looks like a russian roulette at being the lucy customer here. Nah, I dont place such games with my dosh.

ab4248

Have used them twice. Very prompt service. Baby supplies very cheap. Havent tried the perscription side of things.

The Black Oil

Ordered off these for the first time a few days ago. Got an email dispatch confirmation this afternoon. Fingers crossed..

molzer

I ordered about €200 of stuff from them in mid Nov, main reason is the substantial saving on Royal Canin dog food! of which I ordered two bags.
Anyway after a few emails I did receive the majority of my stuff in two deliveries approx. 3 weeks after ordering. I was refunded for a few items they didn't have.
My experience is good savings to be had if you can afford to wait. I estimate I saved about €60 on the order.

The Black Oil

Order arrived yesterday safe and sound. No problems.

paddyp

molzer wrote: »

main reason is the substantial saving on Royal Canin dog food!

Are you looking after the queens corgis again?

beanhead

Ordered 6 months worth of Zoton, cost in my local chemist is €35.41 for 28 tabs, price with chemistdirect.co.uk is 28p per tab

My 6 months via my chemist would have been €212.46
From chemistdirect it came to £57.89 inc delivery

Showed up on my BOI Mastercard as:
01 FEB 2010 CHEMISTDIRECT.CO.U €67.85 57.89GBP RATE 0.8532

Ordered 22/01/2010(sent perscription via airmail same day), arrived in Wicklow 05/02/2010. Do NOT attempt to use the freepost option, that only works in the UK.

These are the real thing - branded Zoton - have tried & believe you me I know this medication backwards, not a 'good' fake. Plus these guys have a substantial operation in real premises and could be invaded by the authorities any time they liked, they are not a dodgy PO box.

Over the course of a year the savings would be in the region of €289.22.

Quite simply I will no longer purchase locally unless it's urgent, sorry Mr Pharmacist

quenching

Just to counter beanhead post above....


I'd avoid them like the plague, my first order with them for nothing special was fine and arrived promptly. My second order had most of it cancelled by them as they were having "supplier problems" even though they were common products marked as "in stock" on their website. After a few emails the refunded what was due and part of the postage fee, but not without me asking several times. I should have known better but my third, and now last, order was a shambles. Most of the items were cancelled, again due to "supplier problems" but again common items listed as in stock. I've so far sent them 8 emails and have only now received a refund for the missing items, 30 days later, and they aren't replying to my emails anymore. they still charged the full postage fee on my order even though less than half of it was sent.

Use them if you like but don't expect to receive what you order and then expect zero interest or customer service on their part. I won't be using them again. Please, learn from my experience!

beanhead

can understand the frustration. I discovered that you can't actually mix a perscription basket with non-perscription items which seems a little silly...

sure if you get a mixed basket of items then it might be possible to get the bad experience you had. without you revealing the products , it's hard to comment - were they items on special offer therefore can run out due to demand???
If yes, I had a similar experience to you when ordering the most discounted items on mandmdirect & trespass clothing offers on amazon. You find out afterwards that they cannot meet demand...

i am only proposing this sites use for single-order perscriptions where the local chemists price is over 3 1/2 times what checmistdirect's price is.

Checking the packing I see they are a supplier to the NHS, that is good enough for me.

I have nothing to do with chemistdirect, I simply used them once & had a good experience ordering a very common, yet expensive (over here) perscription medicine.

I bet Nexium is much cheaper as well

quenching wrote: »

Just to counter beanhead post above....


I'd avoid them like the plague, my first order with them for nothing special was fine and arrived promptly. My second order had most of it cancelled by them as they were having "supplier problems" even though they were common products marked as "in stock" on their website. After a few emails the refunded what was due and part of the postage fee, but not without me asking several times. I should have known better but my third, and now last, order was a shambles. Most of the items were cancelled, again due to "supplier problems" but again common items listed as in stock. I've so far sent them 8 emails and have only now received a refund for the missing items, 30 days later, and they aren't replying to my emails anymore. they still charged the full postage fee on my order even though less than half of it was sent.

Use them if you like but don't expect to receive what you order and then expect zero interest or customer service on their part. I won't be using them again. Please, learn from my experience!

Joey the lips

tregan wrote: »

wow! can't believe that ... pregnancy test 79p! including postage its still a lot cheaper than here ... 8.99 in tesco for a single and i thought that wasn't too bad - once again - rip off ireland!


edited to say ... see postage is more than i thought but you'd obviously buy more than one item

Will you need a lot then.....;)

quenching

beanhead wrote: »

can understand the frustration. I discovered that you can't actually mix a perscription basket with non-perscription items which seems a little silly...

sure if you get a mixed basket of items then it might be possible to get the bad experience you had. without you revealing the products , it's hard to comment - were they items on special offer therefore can run out due to demand???
If yes, I had a similar experience to you when ordering the most discounted items on mandmdirect & trespass clothing offers on amazon. You find out afterwards that they cannot meet demand...

i am only proposing this sites use for single-order perscriptions where the local chemists price is over 3 1/2 times what checmistdirect's price is.

Checking the packing I see they are a supplier to the NHS, that is good enough for me.

I have nothing to do with chemistdirect, I simply used them once & had a good experience ordering a very common, yet expensive (over here) perscription medicine.

I bet Nexium is much cheaper as well

None of my items were prescription products, all very common things you'd buy in Boots or Tesco. All were listed as in stock and still were when cancelled, and still are now. They were removed from my order without notice, I even emailed them when ordering specifically asking them not to ship a partial order, this request was ignored.

My first order with them was fine also, maybe they care more if you're a new customer. They are not a company I'd deal with again, even when they replied they were indifferent and never actually addressed any of my queries.

beanhead

quenching wrote: »

None of my items were prescription products, all very common things you'd buy in Boots or Tesco.

That's exactly what I would not use them for...

WalterMitty

I have ordered several times in past year from checmist direct.Never had a major prob. Once they didnt hadnt some of my order in stock when order was processed but they deducted that from bill. I rang them up twice and customer service on phone is grand. One thing that annoyed me was that when certain amount of my order wasnt in stock they just dispatched what was available and if i wanted the other items i had to order again and pay shipping again. But overall if you arent in a rush for thing s and are prepared to risk not getting some of the order then they are great value. I order things in bulk so even if some things dont get shipped i still get good value on stuff that is shipped. Today my latest order arrived and i stocked up on lamisil for my athletes foot at half price of dublin, years supply of ibuprofen for family for a fraction of dublin cost, and several other things. Everything arrived in this order and only 6 working days to get here.

beanhead

Seems like they do have 2 major problems -

They make a partial shipment, then if you want the other items, you have to pay shipping again, that is not so great i would agree, amazon's shipping process is much more customer-friendly

This could fix this in a couple of ways:-

#1a. - Amazon . they pay 2nd+ delivery charges
#1b. Programatically tot up the value of the basket contents that they could ship & depending on a checkbox selected, ship those items immediately or not at all depending on the Customer choice &/or content value

#2. You can't mix prescription & non prescription, that should be easily curable

Once again I don't see a convincing argument for NOT buying a 6/12 month expensive prescription which I feel makes them a BARGAIN!

Killed

Just to give people a warning about delivery charges for this crowd. I've ordered off them a few times before and usually paid around 7 quid delivery. Went to do an order yesterday and delivery came to 19. I questioned it and was told that they have reviewed their delivery charges. I think that rules them out for anyone saving money compared to chemists here.

Little A

Thanks for the heads up on this - is it €19 for all Irish deliveries or is it dependant on what your ordering. I was going to put in an order, but not at those charges.

I emailed them before saying they should consider free Irish delivery for larger orders, but the emailed back saying it wasn't something they were interested in.

Killed

It's dependent on what you buy, it was 19 Sterling not Euro just to make it worse.

josh59

Killed wrote: »

It's dependent on what you buy, it was 19 Sterling not Euro just to make it worse.

Pretty steep alright - cost me roughly the same two weeks ago but was happy to pay it give the amount I saved - bought a load of generic anti histamines and saved an absolute fortune.:D

Fantastico

I ordered stuff from this crowd in the past but was also recently put off by their high delivery charges, £19. I used chemistonline.co.uk instead which provide most of the same products but seem to have a standard £9.99 delivery charge to Ireland, at least when I changed around the amounts of products in my cart the delivery charge stayed the same. Would be nice to find an online chemist doing free delivery to Ireland, anyone?

josh59

Fantastico wrote: »

I ordered stuff from this crowd in the past but was also recently put off by their high delivery charges, £19. I used chemistonline.co.uk instead which provide most of the same products but seem to have a standard £9.99 delivery charge to Ireland, at least when I changed around the amounts of products in my cart the delivery charge stayed the same. Would be nice to find an online chemist doing free delivery to Ireland, anyone?

It would seeing as so many of the online Uk retailers have at the very least reduced their shipping costs to Ireland - all we need now is someone like Amazon to open an online chemist then we'll definitely start getting free shipping

Technocentral

Used these before about 2 years ago and delivery was £7, went to buy a packet of Solpadine (5.15) delivery charge was £12.81 :eek: Needless to say didn't complete order.

wmpdd3

Try, pharmacyfirst.co.uk

Delivery is £2.95, but if you order anything that's controlled here you will have your package stopped by customs.

Technocentral

wmpdd3 wrote: »

Try, pharmacyfirst.co.uk

Delivery is £2.95, but if you order anything that's controlled here you will have your package stopped by customs.

Delivery is £4.99 but thanks, probably depends on amount you spend. Hardly think customs would be bothered with a pack of Solpadeine, I have got Nytol online from UK a few times and never had a problem, wouldn't that be in the same "controlled" category as Solpadeine?

Snake Plisken

does that mean any medicine with Codine in it eg nurofen plus is controlled substance?

extra-ordinary_

Haven't read the whole thread so not sure if it's already been asked, but my main concern with online pharmacies is whether the products supplied are genuine or if they're Chinese (or wherever) knock-off copies? Maybe it's just me and all those junk mails I get but I'd be wary about buying medication online. Can someone with some experience shed some light?

Technocentral

extra-ordinary_ wrote: »

Haven't read the whole thread so not sure if it's already been asked, but my main concern with online pharmacies is whether the products supplied are genuine or if they're Chinese (or wherever) knock-off copies? Maybe it's just me and all those junk mails I get but I'd be wary about buying medication online. Can someone with some experience shed some light?

I've only ordered from UK ones that have official recognition and phone numbers you can ring, also I would only order regular medication (Nytol, Solpadeine). Too expensive now for my humble needs because of delivery charge but loads of newspaper reviews for this crowd:

http://www.chemistdirect.co.uk/in_the_news.php

josh59

Ordered from Pharmacyfirst last week - ordered 7 months supply of hayfever anti-histamines probably do me for next year as well eye drops, nasal spray ( for hay-fever as well) and a few boxes of ibuprofen and paracetamol - all were generic - including delivery cost me less than £20 and got delivered on Monday this week. Happy days

Mr.David

Anyone know if they will accept an Irish prescription? Says on the website UK private prescription?

Snake Plisken

anyone know if it's AnPost who delivers for pharmacyfirst?

CricketDude

i've been using assetchemist.co.uk or years.
Cheap delivery and seems to be cheaper goods than any other online chemist ive seen.

Scarlett.

I've used Pharmacy First loads of times for generic anti histamines and painkillers, I think its a fantastic website

Snake Plisken wrote: »

anyone know if it's AnPost who delivers for pharmacyfirst?

Yep, it's An Post who delivers for them

Chriscl1

Scarlett. wrote: »

I've used Pharmacy First loads of times for generic anti histamines and painkillers, I think its a fantastic website

i used to swear by pharmacy first until an order went missing and they wouldnt reply to emails and another order made at the same time took 4 weeks to ship:mad:

fearcruach

Mr.David wrote: »

Anyone know if they will accept an Irish prescription? Says on the website UK private prescription?

It's illegal in Ireland to send or receive prescription medicines in the post.