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360 help

  • 11-01-2009 1:15pm
    #1
    smiffy2ky8
    Registered Users Posts: 64 ✭✭


    i got a brandnew xbox 360 4 xmas, opened it that morn set it all up and it didnt work, the transformer shows the fault light(red) i have to fiddel about with the cabel goin into it for a couple of mins before it works. it then shows the green light and i have no probs when playing the console but when i turn it of the fault light shows again.

    wat can i do to fix this.??

    p.s. the receipt went missing.


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sounds like a problem specifically related to the transformer, as opposed to the Xbox.

    Bad luck on the receipt, if you can't get a new one for whatever reason, you may be able to get one on e-Bay? :confused:


  • #3
    koneko
    Registered Users, Registered Users 2 Posts: 10,304 ✭✭✭✭koneko


    Worth trying another socket, but it does sound broken. What shop was it purchased in, have you spoken to them? Was it purchased using say Laser or Credit Card? Maybe if you have a statement that show a purchase from them you could bring that in, it's better than nothing :)

    Otherwise you'll probably have to contact Microsoft's Xbox Support directly, they don't ask for receipts but it takes longer as they'll have to post it to you.


  • #4
    Masada
    Banned (with Prison Access) Posts: 11,001 ✭✭✭✭Masada


    Go in and ask them for a receipt reprint. don't mention anything wrong with the console, just that you lost the receipt., they'll go through the system and print you a new one if you can give them the date and approximate time it was bought.,


  • #5
    smiffy2ky8
    Registered Users Posts: 64 ✭✭smiffy2ky8


    alright cheers for the help,

    no its not the socket i tryed that one already,
    it was purcashed with cash in gamestop in kilkenny


  • #6
    smiffy2ky8
    Registered Users Posts: 64 ✭✭smiffy2ky8


    another prob i've got now........

    i have set up xbox live this morning through my computer and its all set up grand and working fine but after 30mins or so of play online and i get disconnected for xbox live but i still have internet connection on the comp any ideas how to fix.????


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  • #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    smiffy2ky8 wrote: »
    another prob i've got now........

    i have set up xbox live this morning through my computer and its all set up grand and working fine but after 30mins or so of play online and i get disconnected for xbox live but i still have internet connection on the comp any ideas how to fix.????

    How reliable is your modem / ISP service? Does it ever drop connection?


  • #8
    LD 50
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭LD 50


    smiffy2ky8 wrote:
    alright cheers for the help,

    no its not the socket i tryed that one already,
    it was purcashed with cash in gamestop in kilkenny
    They'll still have a receipt for it, go in and ask for a reprint.

    If your connection does drop, have you tried signing back in straight away?


  • #9
    smiffy2ky8
    Registered Users Posts: 64 ✭✭smiffy2ky8


    the connection is pritty s*** but when i get disconected of xbox live i check the signal on the comp and it still has signal.

    yea i sing back in straight away and it sings in no probs


  • #10
    luckyfrank
    Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    regarding your power brick problem i had the same issue just rang up microsoft support and they sent me a new power brick works fine now


  • #11
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    smiffy2ky8 wrote: »
    the connection is pritty s*** but when i get disconected of xbox live i check the signal on the comp and it still has signal.

    yea i sing back in straight away and it sings in no probs


    I'd say at a guess it's your connection then. God knows, Xbox live might require a stronger signal to operate.

    Anyway I'm sure theres someone around boards.ie that can confirm or refute that crazy theory!!! :D


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  • #12
    smiffy2ky8
    Registered Users Posts: 64 ✭✭smiffy2ky8


    alright cheers

    whats the number for microsoft.?


  • #13
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    check and make sure that your network cards power settings are ok, might be going to sleep


  • #14
    luckyfrank
    Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    smiffy2ky8 wrote: »
    alright cheers

    whats the number for microsoft.?


    Number for microsoft is 1 800 509 186


  • #15
    Moojuice
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Moojuice


    Let us know how you get on. If you cannot get a new power adaptor from M$ I have a spare one that works that you can have. M$ sent it back in the box when I got my console repaired a while ago. But ring support, they are actually quiet good most of the time.


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